Janice Davies stated, “Difficult people are your key to self empowerment, you need to learn how to cope with them, not let them dominate and affect you.”

Difficult people are everywhere.  At work, at home, and even a person you meet on the street.  Learning how to deal with them and even avoid them will help you get through your day.

  1. Always be calm.  Losing your temper can cause more damage within the situation.
  2. If technology is available use that.  Microsoft SharePoint 2010 is a great tool to collaborate with others and you don’t have to be in the same room as them.  Plus there is e-mail as well.
  3. If the person is extremely emotional and/or even combative, just ignore that person.  The person is looking for attention and when you do not give the attention that they are requiring they will just walk away.
  4. Lastly, if you just cannot come to a solution to the problem escalate the situation to your manager or a supervisor.  Only use this situation when both sides cannot come to an agreement.

Dealing with difficult people is an art form.  Once you have developed the ability to work with difficult people you will be successful within your organization and you will be able to keep your stress level down.