About two weeks ago, I had the privilege of representing our company on a committee meeting to discuss “Quality Assurance” among all service providers of both residential and day program service agencies. The meeting was conducted by the Division of Developmental Disabilities (DDD). As the topic clearly suggests, the main goal of this committee was to ensure that, despite budget cuts at state level, with the inevitable consequences of reduced funding for the division, and consequently the deep cuts to rates paid to service providers, quality service can still be maintained.

As the discussions progressed, it became apparent to me that Therap can be a tool to help meet that objective. Here is the reason why: after using Therap for all these many years, I have come to know that for the most part, staff document what they have really done. In most cases they under-document. For those who may falsify what they actually did, it does not take that long before they are discovered. Because, when one makes a false claim, other staff will soon see that what was done is not what was reported.

A good example is where someone writes a t-log stating they swept, mopped and took out trash from a resident’s apartment. If that was not so, the incoming staff are going to see that it is not true and they are going to write about it. Since everyone reads what the t-log says, it becomes apparent to the staff who falsified information that their inaction was discovered and they can not report similar falsehoods without actually having done the job.

Therefore, the Therap system becomes not only a tool to ensure staff do what they are supposed to do and at the same time an evaluation tool for supervisors to tell, in part, who is doing what they are supposed to do, thus assuring quality service to the consumer. In retrospect, using Therap helps foster honesty, accountability and quality assurance.