In the efforts to “try another way” I decided to train managers on ISP programs and ISP data in relation to the process of making coffee. I tried to explain that the ISP programs were like filters and the ISP data is the end result. It did not turn out as well as I thought, but all things considered it was a good training. They now know how to look for the new goals I have entered in the system. This will help them determine if their staff have documented on the expired goals before they were discontinued. I always give a one day grace period before I discontinue goals so that any missing information from the day before can be entered if needed. Somehow this is causing confusion, and staff continue to track on the old goals even though they see the new goals are present on the system. Training the managers on what to look for will help eliminate these errors.
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