A point that I stress to our present agency staff at all times, and to new staff at orientation, is to never struggle with obtaining information from Therap. For some reason I work with some rebels who feel that they can “conquer” Therap on their own. First of all, there is no conquering, as Therap is an easy system to navigate and secondly I ask them why are you wasting time? I had a Residential Manager call me and said with much exasperation ” I can’t find finance info I need and I have been looking for it for 2 hours!” She had misplaced her instructions. I instructed her on the process again and the information that she was looking for was obtained within one minute. When I asked her why she didn’t call me in the first place her answer was, “I didn’t want to bother you.”
I tell my staff that my job is to guide them through Therap and that they should always bother me if they have a question. What I am trying to say is that there is a lot of useful information that is easily obtained through Therap; you just have to know where it is, so ask your Provider Administrator, a Certified Trainer, Therap Customer Service, etc…We are all here to help. Solutions can be given within minutes, you just have to ask.