Our agency uses GERs almost like progress notes. Anything and everything is documented on a GER. One “hair-pulling” issue I had was how staff seemed to misidentify the GER Notification Level of High, Medium or Low. In the beginning I just thought staff were not paying attention to the memos and charts on GER levels. I then learned the level was defaulted to Low. I emailed Therap months back requesting the default be set at “blank”…nothing, which would require staff to select the correct corresponding level for the type of GER being written. Low and behold…The Therap “Gods”, I mean “Nerds” obliged my wish and now staff are “forced” to choose High, Medium or Low. Now I just hope staff take the second to identify the correct level saving me the extra few seconds to correct GER after GER.