I find that some new users feel overwhelmed with new technology. And, those are the ones that I often focus on when training. Tech savvy users follow along, and sometimes scout ahead. The introduction of just the basic functions of Therap, is key to easing newbies into the world of Therap. Start with 1) Login, 2) This is your Dashboard, 3) Left Column you have the *To Do list and * Individual tabs (that’s it, wait to discuss the tabs that follow) 4) Modules *ISP Data * T-Logs 5) S-Comms. I may have simplified it with steps missing in this post, but my point is, do not overwhelm them with too much information. Have them navigate with prompts so that they feel at ease. Before you conclude that first session, suggest that they log in and browse through the system. This alleviates the monster in the closet syndrome (Yes, I just made that up, or did I). When they become familiar with Therap, it doesn’t seem mysterious and scary. Next session, hit them with the other important modules.