I find that some new users feel overwhelmed with new technology. And, those are the ones that I often focus on when training. Tech savvy users follow along, and sometimes scout ahead. The introduction of just the basic functions of Therap, is key to easing newbies into the world of Therap. Start with 1) Login, 2) This is your Dashboard, 3) Left Column you have the *To Do list and * Individual tabs (that’s it, wait to discuss the tabs that follow) 4) Modules *ISP Data * T-Logs 5) S-Comms. I may have simplified it with steps missing in this post, but my point is, do not overwhelm them with too much information. Have them navigate with prompts so that they feel at ease. Before you conclude that first session, suggest that they log in and browse through the system. This alleviates the monster in the closet syndrome (Yes, I just made that up, or did I). When they become familiar with Therap, it doesn’t seem mysterious and scary. Next session, hit them with the other important modules.
I can relate to training new users to Therap and the modules that we use. When I do the initial training we include the T-Logs, GER’s, To Do, Seizure Reports under the Health Tab, Individual Home Page, Issues, S-Comm’s, Classes, changing their Password and how to use Test Mode. We also review the Training Academy, with the assignment of 4 basic training’s. We cover this in about 3 1/2 hours. All of the rest of the modules are covered on the job, including the ISP related tasks, Q related tasks, Attendance, etc. The thing that we do to reinforce the initial training is that we have a checklist that we created that is sent to the on the job trainer that will review all of these same things two more times over the next few months to ensure that the person is able to complete all of the steps for each module. Sometimes the repeating of the training is what helps many of those that are not tech savvy.