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About Craig Buswell

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So far Craig Buswell has created 12 blog entries.

Hell Week= Surprise Week

Every year we hold an agency wide Therap training for our staff. This consists of six, roughly 12 hour, days of 1.5 hour class sessions. As you might expect by day three the instructors, myself and one other, are having nightmares about the sessions. We have been doing these trainings, whether its review or new material, for the last four years and have always had the staff logging on to Therap and following along. So, for the last three years we have had trainings where the staff stare at a computer screen while myself and the other instructor drone on and on. But not this year, this year we decided to shake things up a bit.

This year we decided not to use computers and we played Therap Jeopardy. Surprises came by the truck load. First The classes were far more engaged. Second the increased engagement fostered some absolutely fantastic discussions and Ah ha! moments. Now, Therap is a web based system, so having no computers was a concern, but in the end the result was the biggest surprise, and testament to its user friendless. Several of the questions asked staff to walk through this process or that process. My socks were blown off when staff verbally using the correct terms and everything were able to explain what we were asking. Not only that, but were able to add valuable insights from a Support Staff’s position that myself and the other instructor could not have given.

When a system works in such a way that it makes it possible to recall the process without actually looking at it speaks volumes. So, I guess in short what I am trying to say is this. For staff, that have already gone through some sort of introduction to Therap, don’t be afraid to go off grid every once and a while. It breaths new life into training and gives them a sense of pride that they really do know their stuff.

The last days…

As we enter these last days of the year a season of reflection reaches its crescendo. And, what I find is that through all the struggles and victories there are always constants. Those constants are as varied as those who rely upon them. For the purposes of this rambling I will restrict myself to the constant of Therap.

Yes, Therap has had several updates throughout the year. These updates have ranged from little changes to ones that alter how we input data. Though these changes were many they still kept with the long standing ease of use which Therap has always strived for. For that I am thankful.

The other Therap constant that I am always thankful for is the amazing Therap Team. No matter the situation the amazing team at Therap has always been patient and super excited to help solve the problem. Getting a little more personal is the amount of grace that is  extendes to a certified trainer such as myself that is struggling to uphold his end of the bargain; Being more active with blogging and webinars is actually my number one professional goal for the new year (yes I will need your help with this Allison).

Well that is it for now. Wishing all of you a Merry Christmas, Hanukkah, Kwanza, Festivus, or just a happy winter season. Can’t wait to see ya’ll at the National Conference.

By |2016-11-03T10:15:09+00:00December 17th, 2014|Categories: Allison's Posts, Uncategorized|Tags: , , , |Comments Off on The last days…

Hanging my head.

I have not posted in a long while, and for that I hang my head in shame. And now to add insult to injury, I am just going to pose a question.

For those agencies using skin/wound how do you get your staff to access the tracking in the same way, since there are 3 options for accessing the data?

That being asked, all is well here in the Pacific Northwest. Several of our departments are coming more online and using more pieces of Therap. The greatness of job security…I love it.

By |2014-08-14T20:48:51+00:00August 14th, 2014|Categories: Craig Buswell's Posts|Tags: , , , , , , |Comments Off on Hanging my head.

Time has flown

I am still reeling from the fact the 2013 is over. I don’t think I have had a year more filled with Therap happenings. It has been interesting to say the least. I would just like to say thank you to all of you who have helped me this year. Thank you!

I am excited for this coming year. Can’t wait to see everyone at the National Conference. Well, except Anna, who will be greatly missed. Good luck Anna and thank you for all of your help and cannolis.

By |2014-01-03T00:01:21+00:00January 3rd, 2014|Categories: Craig Buswell's Posts|Tags: , , |Comments Off on Time has flown

I love the smell of Therap in the morning…It’s the smell of victory

A month or two ago we began laying the ground work for a overhaul to our system. We were trying to decide how to make or system look more “Individual based”, without giving everyone access to everything. What we decided on was the following. Our programs (in Therap) were no longer going to be formed around a house, but around the individual instead. Each program would be a single person ie, the person Bill Kilgore would be enrolled in the Program Bill Kilgore. Our Caseloads would be changed from program based to individual based (just residential). But, we did keep the caseloads named after houses  that way we could put multiple people/programs into it.

The work involved was far less than we expected: Really, REALLY, time consuming, but easier than thought. First programs where created for each person. Each person was then enrolled in their new program. The supervisors then created reports for all the ISPs up to the date switch over, copied the ISPs over to the new program and then D/C’d the old ones. We then un-enrolled the person from their old program. Once this was done we proceeded to  change over the caseloads,  removing the house program and replacing it with the individuals in the house.

Pros: We no longer have to copy/ DC  ISPs every time a person supported moves houses; when they move we simply change the address of the program, meaning that we no longer needed to enroll or un-enroll . This goes for personal finance, and other modules that require you to chose a program to create data, as well.  From here forward if a person moves during the year we will no longer have to worry whether to search by program or individual, because either one will produce the same results. Chances of recording data under the wrong person has been greatly reduced because you have to click on the name twice now, this is becaseu when you click on their name (program) the next screen will only have their name, not anyone else’s.

The Cons: We lost the ability to comment on t-logs from the old program (minor). If a report was not created for an ISP, from the old program, we lost the ability to create one (again minor). Our list of programs has become ENORMOUS, but that only affects the Res. Admins. (so minor).

So all in all the war for making things easier and more efficient is going in our favor. Minus the few little hiccups already mentioned, our soldiers move forward better equipped.

Picture of Deserve Victory

 

 

Waiting is a killer

We are finally going individual based. Well at least bending Therap to make it look like the system is individual based. Since we have been using Therap (back when electricity was the new thing) it was set up in a way (program based caseloads) that required a lot of work to transfer the people we support. And since that time heated discussions have ensued regarding that need for it to be this way and the need for it to change. Well the day as I arrived that we are fixing it, but oh the massive amount of work that its going to take! If only we had done this sooner. So word to you all DON’T WAIT!  Wish us luck and hopefully I will not be broken when we all meet again.Waiting is a killer

Still Breathing

Yesterday was a monumental day for me. I hosted, with the aid of the incomparable Allison, my first webinar and I am still alive. This was an eye opening experience for me. I am the main Therap trainer for my company and I have never “heard” myself before. Note, “um” fills space in a bad way. Other than that I am super excited and hope you watch, Allison has posted it, and enjoy.

By |2013-04-23T17:41:36+00:00April 23rd, 2013|Categories: Craig Buswell's Posts|Tags: , , , , , , |Comments Off on Still Breathing

Why Blog? (a Personal Rambling)

Why Blog? Who in the world would want to read my ramblings? Why would someone in New York or Japan care what is going in my corner of the world?  I have thought about these and many more; and have thus far been successful in avoiding the whole thing. But after some recent epiphanies (some forced) I have come to this conclusion.  In today’s culture, as “some one” mentioned in another Therap blog, information is power. In the olden days information was passed vial snail mail, books and face to face conversations. Information was gained on a personal level, So what went on in other parts of the world rarely did affect the little corner of the world we lived in. Now though information is quickly being taken out of the hands of the postman,  the librarian, and your next door neighbor; It is now globalized on the internet. Therefore if you want to not only receive, but communicate, information you have to be connected.

But, still, why blogging you ask?

The reason is that e-mail has replaced snail mail, Kindle/ e-books have replaced the library, and texting is the new face to face. Blogging is that middle ground, it is not innately personal nor is it by default public: blogging is  your punk band’s poster plastered on the side of  buildings all over the city.  It’s a personal work of art, there for the world to see, but most of the time the general public has no clue (Only the truly Awesome see it!).  So, blogging is that information that fills the gap from the time you finish reading your office email until the time you relax with friends.

In short I blog to stay relevant. I blog to stay connected. I blog because INFORMATION, in any form, whether given or received, is POWER.

So take my blogs and use the power wisely…Rambling done.Original Picture is Unavailable

By |2016-11-03T10:15:30+00:00March 27th, 2013|Categories: Craig Buswell's Posts|Tags: , , , , , , , , |Comments Off on Why Blog? (a Personal Rambling)

Eternal Sunshine of the Therap Conference

Once again the National Conference is behind us and I am still basking in the awesomeness.  It was fun  learning new things, seeing familiar faces and meet new ones, and eating cannolies. But, what I really appreciated was the reminder of how accessible Therap and the information we put in really is; even though I was on the other side of  the country I could still carry out tasks back home.  I am so thankful for this because when I got back to the office the sunshine of Therap had made it so I was not overloaded or backlogged. And, thus I have time and was inspired to post my first (and absolutely not the last) blog of the year!

Until next time…working on my TherTan here in the Pacific.

 

By |2016-11-03T10:15:32+00:00February 6th, 2013|Categories: Craig Buswell's Posts|Tags: , , , |1 Comment

The Tell Tale Therap

It started minutes before our monthly Therap meeting. Those whisperings that say “you don’t really have any idea what you’re talking about’. As the meeting progressed the whisperings began to speak much more confidently their hateful words. Then without warning the horrible voices found a body. A staff across from you begins to give these amazing suggestions on how they were overcoming some issues, in Therap, at his program. There it was. All the proof anyone needed; here was a staff who knew more about Therap than you, the “Therap go to guy”. Trying to stay calm I searched the faces of other staff in the room looking to see if they noticed. In doing so I came to a realization.

As I looked at the staff seated around the table it hit me, like an axe to a floorboard, that I was only a part of the machine. Here I was at a table surrounded by the grunts, the G.I.s, the Navy SEALS of our company. These were the people that had dirt on their hands. Of course this staff, and many others, were going to have brilliant ideas on how to over come issues. They are the ones actually having to use Therap in real-time. It was an amazing reminder that our job as certified trainers is often times simply that of a facilitator, a jumping point if you will, for staff to launch themselves to greater heights in the world of Therap.

And the voices fell silent. And we all became more knowledgeable in Therap.

By |2016-11-03T10:15:35+00:00July 25th, 2012|Categories: Craig Buswell's Posts|Tags: , , , , |1 Comment