fbq('track', 'Lead');

Who is that??

I’m curious how providers out there ensure that IDFs are filled out in a timely manner for new intakes.

What are people’s expectations for IDFs to be completed after the intake?

How do you check?

THANKS!!

By |2014-07-07T23:33:39+00:00July 7th, 2014|Categories: Eddie Fung's Posts|Tags: |Comments Off on Who is that??

Find Your Inner Superhero in Utah

So here is a little shameless self-promotion!

TURN Community Services is taking part in a state-wide online fundraiser called “Love Utah, Give Utah.”

Every $10+ donation will count as a vote and the most votes by midnight would give us the grand prize of $5,000.

Find your inner superhero and please consider making a donation today… THANK YOU!!

http://loveutgiveut.razoo.com/story/Turn-Community-Services

 

Thanks, Eddie

By |2016-11-03T10:15:13+00:00March 20th, 2014|Categories: Eddie Fung's Posts|Comments Off on Find Your Inner Superhero in Utah

State-Specific GER Interfaces

Here in Utah, providers have been pushing the State to work with Therap to develop a GER interface so that information on the GER can be downloaded to the State’s documentation system.  We currently fill out a GER and a state-specific form (wish I was joking but I’m not).

The State of Utah just released their online incident reporting module and I’m thinking about how the GER will need to change to make them compatible.

  • What are other people’s experiences with State-specific, customized GERs?
  • Can Therap really design a GER to fill out all the fields on the State’s incident report?
  • Did the new GER change significantly?
  • Is there a magic button somewhere that sends the GER info from Therap to the state system?

Any insights from the Therapverse would be most appreciated!  Thanks!

By |2016-11-03T10:15:14+00:00March 7th, 2014|Categories: Eddie Fung's Posts|Tags: , |Comments Off on State-Specific GER Interfaces

Bored??

Several months ago, I was told by someone that she heard a manager say, “Does Eddie have nothing better to do than to review my Therap stuff?

Then it hit me… perhaps people don’t understand the concept of quality assurance.   Could it be that what I assume is a common concept is lost on some people?  I can only imagine what this person thought I did at work all day.  “Is Eddie bored so he is checking my documentation?

When I teach classes about reviewing Therap data, I explain the concept of quality assurance.  “How many of you worry about your engine falling apart when you’re driving your car?  No one?  Why don’t you worry about it?  Could it be because you trust that the car manufacturer has some sort of QA process to ensure the quality of the product?

I usually see some eyes light up as the concept of QA suddenly sinks in.  I further elaborate that QA is a continuous feedback process to ensure certain standards are met.  It’s not necessarily punitive in nature, though the lack of improvement may deem otherwise.  It is a process that all managers should be doing with their employees to evaluate performance.

To really drive home this concept, I break it down into these steps:

  1. Determine standards and expectations
  2. Clearly communicate these standards and expectations
  3. Train and provide resources on how to meet these standards and expectations
  4. Evaluate performance against these standards and expectations
  5. Give feedback
  6. Re-train as necessary
  7. Repeat Steps 4 through 6

Wow, this ended up being a longer blog entry than I expected… perhaps I am bored :)

By |2016-11-03T10:15:17+00:00February 21st, 2014|Categories: Eddie Fung's Posts|Tags: , |Comments Off on Bored??

TMS (Too Much Stuff)

Ok, so this is my first blog entry… ever… anywhere. Facebook rants do not really count.

My agency hopes to implement TMS this year and from everyone I’ve talked to, it’s both easy and hard at the same time. Just like everything else in Therap, it appears to be all about understanding the cause and effects of things.

So, I’ve set up some classes and courses in a demo account to mimic a few classes at my agency. I was going to pilot TMS with a real program at work but decided that this is a safer way to play around (I wish TMS was available in Test Mode).

What I’m worried about are those subtle (almost hidden) details that affect how TMS works. For example, I just learned that you can’t assign a trainee to a supervisor unless there is an individual enrolled in a program.

Are there other “tricks” like this about TMS that others have learned? Thanks!!!

By |2016-11-03T10:15:18+00:00February 10th, 2014|Categories: Eddie Fung's Posts|Tags: , |5 Comments