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MY TOP 5 ADMINSTRATION TIPS FOR AGENCY ADMINS

Surviving as a Therap Admin may be overwhelming for some, but I like to swim in the deep end.  Therap Administration is the part of my job I love the most. There’s work and there’s your life’s work. Administration is the type of work that I would sacrifice a weekend for.

I have assembled the five most common Therap administration tools I use daily.

1.  ACTIVITY TRACKER
      Activity Tracker is my go-to tool for solving the most commonly reported issues, i.e., “I can’t login”.

Since retirement of Last Login, Activity Tracker can be used to track the same information. Activity Tracking for login information, (both      successful and failure) is as simple as selecting the necessary Activity Type and then Search. Login failures will show you if it was the result of:

  • Password mismatch (user entered the wrong password)
  • Password expired (password needs to be reset)
  • User is not active (the user account has grown stale and needs to be reactivated)

2.  SUPER ROLE VS AGENCY/ADMIN ROLE
Knowing the difference between these two roles is key to cutting your problem solving in half. For me, I simplify the difference as:

  • If its the User experience working with the individual, then its most likely a Super Role solution.
  • If its the User experience with access, then it is likely an Agency/Admin Role solution.
    There is no pragmatic absolute with these two rules, there are always exceptions. Most of the time I can cut to the chase when I keep it simple.

3.  ACTIVE/INACTIVE/LOCKED/DELETE -MANAGING THE USER
A User account has one of four statuses. Aside from Active, the most common status I find are Inactive or Locked.

  • Inactive status accounts are mostly ones where the user password has expired. When the user tries to login, they will be greeted with ‘Login Failed’.
  • Locked status accounts are a direct result of the User entering the wrong password too many times.In both cases, the admin job is a 30 second fix. Unlock or activate the account, and for good measure, reset the password.

4.  DAILY/WEEKLY SYSTEM CHECKS
As admins, we should monitor Therap health and usage for our agency. It is much easier to prevent a crisis from occurring with diligent checks.          These are my “go-to” checks I run weekly.

  1. Login Details: This report will show you the number of logins per User, Total logins and Unqiue logins.
  2. New Count Report: Total S-Comms.
  3. Provider Summary Report: This report will show you totals of Active/Inactive Users. If you have many inactive users, identify who they are from the Dashboard User List. It may be time to inactivate accounts.
    NOTE:  Inactive Users total in the Provider Summary report is the sum of Inactive, Locked, Deleted and Pending Users.

5.  LIVE HELP
Generally available nearly 20 hours a day, 7 days a week. With coverage split between Therap teams in the United States and Bangladesh. Therap Live Help is another great tool to keep in your arsenal.

Make a cheat sheet for yourself. If you only access these tools once a week, or only when a problem is reported, you will be able to quickly re-familiarize yourself with navigating the Therap waters.

 

By |2013-03-24T19:02:47+00:00March 24th, 2013|Categories: Gregg Staroscik's Posts|Tags: , , |3 Comments

Therap in Omaha

Working closely with key Omaha staff, we scheduled Therap classes that spanned June, July and August.

To ensure complete saturation of the Omaha market, accommodations were made to receive as many as 900 staff members, providing 108 hours of basic Therap training.

Using the “rolling rollout” model, success is immediately realized after each class when newly trained staff starts using the production Therap database immediately, upon leaving class.

In addition, supplementary training, which was attended by a dozen Managers, focused primarily on General Event Report process flow.

Supplementary training will continue later this week when I meet with Omaha Nurses to discuss medication errors and reporting.

We are nearing the finish line of this team effort here in Omaha. I’m proud of the work that we have done. I’m happy to have been a part of it.

By |2016-11-03T10:15:35+00:00July 16th, 2012|Categories: Gregg Staroscik's Posts|Tags: , , , , |Comments Off on Therap in Omaha

Therap Road Warrior

For the last three months I have recorded more than 1,500 miles traversing the back roads of Nebraska teaching Therap.  Many of those in attendance of my training are not only new to Therap, they have never used a computer before.  At the end of one class an elderly man approached me asking, “Can you show me how to turn on the computer”?  Thankfully the host agency willingly delivers basic computer skills training to their staff, so this gentleman can begin a new chapter with Therap at Mosaic.

I’m off the road for the next three months.  Staying close to home I will continue teaching Therap with the bonus of sleeping in my own bed at night.

By |2012-04-30T01:12:22+00:00April 30th, 2012|Categories: Gregg Staroscik's Posts|Tags: |1 Comment

Effective Troubleshooting

Throughout my career I’ve refined and polished certain skills.  I’m better at some, a work in progress with others.  One skill that I’m quite proud of is being an effective troubleshooter.

Not only useful professionally but personally, troubleshooting is a part of everything I do in my life whether it’s something simple such as “what should I make for dinner” to “I can’t login to Therap” or even, “I wonder what happens if I change this zero to a one?”

No matter what the scenario, experience has taught me effective troubleshooting breaks down to two areas of focus:

1.  Use a structured approach.
Using a structured approach makes the problem less complex than it might seem at the time.  I have been in many situations were at first glance a problem seems complex but it ends up being something simple, anything from a loose cable to caps lock key.

2.  Ask the right questions.

  • Is it plugged-in?
  • Is it turned on?
  • When is the last time…
  • What happens when…

More importantly there’s the human factor.  In a support role, it’s important for the end-user to feel you understand what they’re saying.  I’ve learned repeating back what I hear helps relieve some of their concern.  If I’m unable to provide a solution in a timely manner, I like to keep in close contact through frequent updates, as I research a solution.

I have two mottos I keep in mind:

  1. Bad technology is my fault.
    The solution I provide needs to be as simple as possible.  Convincing the caveman to come out of the cave is more effective and long-lasting than throwing him out of the cave.  The end-user knows their business better than I do.
  2. Make people better.
    Troubleshooting is an opportunity to teach, to make lives easier through technology.  Use those few moments you have to help make their life better.

 

Gregg

 

By |2016-11-03T10:15:50+00:00January 18th, 2012|Categories: Gregg Staroscik's Posts|Tags: , |1 Comment