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Introductions

I want to introduce myself as one of the newer Certified Trainers.  My name is Stan Higgins.  I am Executive Director at Oaks of Hebron in Sonoma County, CA.

We have been using Therap at Oaks for the past 2 years and are excited about the way it has helped our agency record and track information.  We’re also very thankful that we started using Therap particularly to record service hours for our Supported Living services since we are being asked to submit increasingly detailed data to our Regional Center.  It’s is becoming pretty easy to generate time and data reports.

Several other agencies are joining the ranks up here in the North Bay.  I look forward to interacting with many more of you soon.

By |2014-10-10T20:22:23+00:00October 10th, 2014|Categories: Stan Higgins's Posts|Tags: |Comments Off on Introductions

Who are you?

Whenever I do a presentation I like to start with 2 things:

1. Announce the presentation title and the time frame.

This gives me a familiar place to start thereby getting me to a calmer, less nervous state. It also gives those in the audiance a chance to get up and leave if they are in the wrong room–it happens.

2. I get a feel for my audience by asking general questions about their experience in the area I am about to present.

This gives me a chance to change my agenda to better meet their needs, or to tell the few they may be in the wrong presentation. Nothing like training at the very basic level of a subject only to find out your audience is at the expert level. At this point I know if I should fall back, move forward or turn the presentation into a Q&A amongst the experts in the audience.

Since this is my first blog I thought I would start the same way I start a presentation (OK I have to skip #1 because I have no title or time frame) but good grief the nerves are still there! So I go to #2 and ask……WHO ARE YOU?

Who are the folks that read these blogs? What are your expectations from these blogs? OK that was getting to psyche-like. So just one queston….Who are you?

I am Sue Buffum. RN. 2nd year Therap user and first time blogger. Whew…first step done.

By |2016-11-03T10:15:10+00:00September 18th, 2014|Categories: Sue Buffum's Posts|Tags: |Comments Off on Who are you?

Inaugural Post!

Just stopping by to post my first blog (better late than never)! I can’t believe it will be a year, next month, that my partner in crime (the other California Sue) and I became certified trainers while attending the Anaheim Regional Conference. Looking forward to the next Anaheim Regional Conference in a couple of weeks!

By |2016-11-03T10:15:10+00:00September 18th, 2014|Categories: Sue Cole's Posts|Tags: |Comments Off on Inaugural Post!

Questions for Therap Vets…

Okay so this blogging commitment is no joke! It sure doesn’t take much time to fall behind does it? This morning I blog to you with questions. I’ve learned this blog is filled with very experienced Therap users out there that I’d like to pick the brains of. IO has been using Therap for a year now and has implemented a huge chunk of the modules but are not at the Pro level yet. With our rookie year behind us and as our use has increased,  I’ve found come more questions and a growing “my issues” list. So here are a couple of my burning ones…

1. How do large agencies handle temporary on call managers? Our agency has a rotating schedule of on call administrators and RN’s. We have found the best way to give them weekend Therap access to an additional 10-15 (or more) residential facilities is to add a Profile on Friday afternoon and then delete it Monday morning. We’ve had to do it this way so that they don’t get blasted with notifications when they are not on call from facilities that they are not typically responsible for. We thought about creating a On Call user account but then you don’t have the e signature of the actual person handling client business on the weekend. Thoughts??? What are other large agencies out there doing to solve this issue?

2. With regards to giving auditors access (licensing and Regional Center-CA users), how do agencies get around not being able to give them access to VIEW ISP Data Reports? In order to see progress on an individual they would have to sift through raw data which can quickly turn a very pleasant auditor into a rather unkind and difficult to work with person (with understanding!). It seems the only way to navigate this is to print the monthly progress reports created by the Administrator and leave them in the facility for those unannounced auditor visits? In efforts to go paperless, I cringe at the though of telling our team to routinely print these reports each month. This would also include the RN’s monthly Health Care Reports. Do other agencies have a standard book/chart of items that remain printed and left in the facilities?

I hope a few of you will have the time to give some feedback and advise on these issues. Hope all in Therapland are doing well!

With Gratitude,
Summer

Dreaming of full implementation

We have been working on trying to get all departments fully on board with use of Therap. It has been a long drawn out process. I wish that I had a magic wand and could wave it and make it all happen…..Allison can you look into that PLEASE.

We are still trying to get buy in from everyone, I am getting all the same stories…we don’t have time to input the data…it takes too long…why do we have to change…what if the computers go down…on and on….
I’m sure you all have heard the same thing at some point. I have done demonstrations & trainings to large groups, small groups and individuals. I think I am finally starting to win the battle. It will get there eventually.

I spent a week in Loveland, Colorado at a Dog show recently and had a great week but the heat was horrible. going from 30 – 40 in Alaska to 80 in Colorado with the altitude change was quite different. I was not able to show my own dogs because I had my knee in a brace from a dislocation that had happened in April. But they did very well with handlers. My home bred puppies took placements in Futurity, Cassi took 2nd and Sprig took 4th, and Cassi took a 3rd in the regular puppy conformation class. Their mother Emma got two qualifying scores in Rally Advanced which completed her title. We have a local show this weekend and all three will be competing again, not sure if my knee is up to handling them but we will see.

Have a great Memorial Day weekend!!!!!!

Finally Spring?

Despite some freak snowfall last weekend, it looks like we might actually have a real live spring on our hands here in Alaska. There’s some budding green bits on the tree outside my office, the pussywillows are puffy, and the sun stays in the sky until late into the evening. It’s been a long winter, and I’m ready to leave it behind.

I’ve been pretty light on the blog-front this month due to some very important projects that have been occupying my time. Our Administrative Compliance Project Specialist left us after several years of service, and while we scrambled to find her replacement, I ended up heading the effort to celebrate National Compliance Week here at The Arc of Anchorage. Every day we ran random compliance inspections in unlocked offices, leaving pass or fail slips on keyboards to make employees mindful of their surroundings at all times.

We’re also working hard to tighten our security here, both electronic and physical. As one consultant said, “HIPAA compliance isn’t a goal, it’s a process. Every day you should be more compliant than the day before.”

I’ve been thinking about that a lot lately, trying to figure out what I can do on my end, as Therap administrator, to help us be more compliant than the day before. I’ll keep you posted. Emoticon showing smiley face

By |2016-11-03T10:15:24+00:00May 22nd, 2013|Categories: Colleen Bailey's Posts|Tags: , , , , , , , , |Comments Off on Finally Spring?

Washington My Home!

Picture of Kristen Thompson in Washington State

Wow, what a treat it was to spend some time with the great folks of Washington State (and a few exceptional Oregonians, as well). I met some really smart and dedicated folks, who inspired me to remember my roots.  For the most part, I have really enjoyed my transition to Florida, but a week like last week can really bring the homesickness bug on strong. Of course, there was no rain, which makes it a lot easier to remember only the good times…and not the time when the evening news reported that Seattle had beat the bible with more than forty days and nights of rain.

I was happy to see that Seattle has added some new attractions, so I could play tourist in my home state.  First of all, the grand and beautiful Holiday Inn Express in the outskirts of Sumner.  Wow.

Picture of Ferris Wheel in downtown Seattle on the waterfront

Second, the awesome Ferris Wheel in downtown Seattle on the waterfront.  What a beautiful view, not only of the water and the mountains, but also a unique look back at the city skyline.  If you get a chance to hop on this new attraction, take it…and take a camera!

Finally, I was able to ride the new (or at least ‘new-to-me’) gondola at Crystal Mountain which takes you to the summit where you can dine in style at the new restaurant there.  However, you can only dine in style because they have removed the snack bar and brown bag lunch options from the summit…so needless to say, I didn’t eat at the summit.  Never in my wildest dreams did I think I would be going skiing on my trip back home in May, and I’m happy that my ski bum brother was there to help outfit me with the necessary equipment!  It was 72 degrees, so I didn’t need more than the basics!  It wasn’t the best snow, but far better than the skiing that you find in Florida.  (PS – there is no skiing in Florida).

So, a huge thank you to Therap for inviting me and an even bigger thanks to my boss who let me go!  Stay classy, Washington!

Kristen

By |2013-05-22T01:34:56+00:00May 22nd, 2013|Categories: Kristen Thompson's Posts|Tags: , , , , , |Comments Off on Washington My Home!

The latest from the trainers!

From Bev:

Video on Certified Trainer Series: Implementing Therap’s MARs

From Kitti:

Video on Certified Trainers Series: Teaching your Staff to use Therap

From Mary:

Video on Certified Trainer Series: ISP Programs: The Basics 5-15-13

I have been telling you: You CAN learn stuff on YouTube!!!

Allison

 

By |2013-05-22T01:28:21+00:00May 22nd, 2013|Categories: Allison's Posts|Tags: , , , , , , , , , |Comments Off on The latest from the trainers!

Reports I wouldn’t live without

Those who know me know I’m a big fan of reports and all things data. I admit, I can be quite geeky. What can I say, I love trending. I love clicking a button and having data pulled, arranged, searched, refined and re-defined in an instant. My brain used to have to take on such a task with multiple charts and reams of paper that other people could easily come and mess up at any given time. I now have a lot of free space in the ol’ noggin and a little extra time to fill up with other things like reading for pleasure or playing this new game kids call “Angry Birds.” (I know it came out a while back but I have been busy filing and protecting my charts from people who’s sole purpose was to mess up my data.) Just saying thanks to the brain(s) who came up with the report library and activity tracking features.

Here is a “top ten” list of reports that are either very useful in measuring benchmarks or ones often requested by agencies with whom I work and why:


Not in Report Library but very helpful:

  • Demographic reports – good for grant writing, audits, and census. Quick glance to check if your IDF data is accurate in the system.
  • Event report (GER specific) – Reports on approved GERs can be made and fine tuned to include whatever you want including event dates, approval dates, types of events, details, review comments,etc. Great for safety committees and tracking trends across programs.
  • ISP data search – allows you to review program info and create an excel report for review prior to billing. Waiver contracted professionals can create invoices and QA can review easily.
  • Due Medications – every nurse’s and manager’s friend!  The name speaks for itself.

In Report Library:

  • Birthday lists by program : It’s simple sure, but there is one in every agency and every department wherever you go.
  • Shared contact List : Your virtual Rolodex of doctor’s, dentists and any contacts that the agency uses.
  • Individual’s shared contact report is also helpful preparing for audits where professional’s credentials need to be verified.
  • T-log read status report : Good to review with programs for accountability.
  • Password change and Password expiration: If you have password expirations set up in the system, this report will warn you when the next round of password lock outs will hit. Password expiration reports will tell you users who are not/have not been active in the system.
  • User Access reports : Very helpful to see users who are no longer working and make adjustments/audit the admin side of the system. Good for helping prep for audits. For agencies just starting in Therap, this is a good report to print and circulate to make sure all staff are assigned to the right place/individual in the system.

With these reports, as well as others, when accompanied with Activity Tracking and search features in every module, Therap has a very good and useful way of not only seeing data in the system but making it meaningful and flexible.  If you have favorites, please share by commenting. Don’t forget to add why you love it.

By |2016-11-03T10:15:29+00:00April 3rd, 2013|Categories: Shannon Crawford's Posts|Tags: , , , , , , , |Comments Off on Reports I wouldn’t live without

Why Blog? (a Personal Rambling)

Why Blog? Who in the world would want to read my ramblings? Why would someone in New York or Japan care what is going in my corner of the world?  I have thought about these and many more; and have thus far been successful in avoiding the whole thing. But after some recent epiphanies (some forced) I have come to this conclusion.  In today’s culture, as “some one” mentioned in another Therap blog, information is power. In the olden days information was passed vial snail mail, books and face to face conversations. Information was gained on a personal level, So what went on in other parts of the world rarely did affect the little corner of the world we lived in. Now though information is quickly being taken out of the hands of the postman,  the librarian, and your next door neighbor; It is now globalized on the internet. Therefore if you want to not only receive, but communicate, information you have to be connected.

But, still, why blogging you ask?

The reason is that e-mail has replaced snail mail, Kindle/ e-books have replaced the library, and texting is the new face to face. Blogging is that middle ground, it is not innately personal nor is it by default public: blogging is  your punk band’s poster plastered on the side of  buildings all over the city.  It’s a personal work of art, there for the world to see, but most of the time the general public has no clue (Only the truly Awesome see it!).  So, blogging is that information that fills the gap from the time you finish reading your office email until the time you relax with friends.

In short I blog to stay relevant. I blog to stay connected. I blog because INFORMATION, in any form, whether given or received, is POWER.

So take my blogs and use the power wisely…Rambling done.Original Picture is Unavailable

By |2016-11-03T10:15:30+00:00March 27th, 2013|Categories: Craig Buswell's Posts|Tags: , , , , , , , , |Comments Off on Why Blog? (a Personal Rambling)