GERs – Grrrrrrrrr

I sat in on Kim (Champney’s) monthly Therap Brown Bag lunch today. The subject was GER’s. Talk about confusion. Let’s take a situation where a client falls down but is not injured. Keeping track of  falls is important in our agency. To record this event, you have to select one of 6 choices in the GER screen:

Screenshot of the GER event button

OK:  the client wasn’t injured, so it wasn’t an Injury.  It wasn’t a Medication Error. It wasn’t a Restraint Related to Behavior, or Restraint Other  (why do we need to distinguish these?), it wasn’t Death (why does that warrant it’s own button?), so it must be Other.  So we pick Other  and in the required description box we type “fall”, or “Fall” or “client fell down”, or something to that effect.  Oh, dear that won’t work for tracking falls – due to inconsistent labeling  we won’t be able to pull out all the falls from the GER report.  Back to the drawing board.

This time select the Injury button (even though there was no injury), and again we have to select “Other” as the Event Type – so what do we put in the required description box?  Oh I see, I have to type in “No injury.”

I feel like I’m in the twilight zone.

Therap – you can do better than this…..

 

By |2016-11-03T10:15:43+00:00April 12th, 2012|Categories: Pat Watt's Posts|Tags: , |4 Comments

GER Notifications and hmmmmming?!?

Hello everyone! Hope your Monday has started off good.

At the National Conference last month I was in a session where a developer mentioned that if a user hits the Approve button without submitting, the submit date is entered as the approval date. This made perfect sense to me.

So, when I got a call saying that users did not receive an email notification about an important GER, I wondered what happened. At first I thought that the email may have had a problem, but that was not the case. What I discovered was the following:

  • Most Notifications in our system have been setup to notify upon Submit
  • If Submit is bypassed, and the user Approves directly, notification is not sent

Has anyone had this happen? I would rather not send notifications on both Submit and Approve unless it is absolutely necessary. I guess I foolishly assumed that if the Submit date is entered, that a Submit Notification would be generated as well. Just one of those things that make you go hmmmm…

By |2016-11-03T10:15:44+00:00March 26th, 2012|Categories: Lorelei Glenn's Posts|Tags: |Comments Off on GER Notifications and hmmmmming?!?
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