Therap has officially melted my brain….

So I have been slacking a bit in my Certified Trainer duties due to the release of the new Batman movie (which I haven’t seen yet..BOO) and a visit from Michelle Saunders, my new Therap neighbor.  I think I can be forgiven once you hear this!  So, I sent an email to Allison asking the collective to think about how they deal with handling consumer’s banking.  A few folks got back to me with their way of dealing with it and they were VERY interesting and helpful.

Armed with this knowledge, I sat down with our Residential Program Directors, the front office people, and the Director of Program Operations and we began discussing how we can utilize Therap’s Finance module to our benefit.  We have been using it for over a year to log the spending of 31 individuals in our two ICF/DD sites and the staff love it!  Scanning in reciepts has really streamlined our spending account bookkeeping.  The desire of the Directors to be able to monitor the accounts was a necessity, and the way we were handling the spending accounts currently was the perfect go to solution that they wanted to see.  That being said, my mind went directly to how can we have one centrallized person be the agency banker without having to go to the bank and use Therap as the intermediary banking information source.

After meeting with two banks and beating up their legal departments with a barage of silly questions, we have finally found a way we can do this.  The agency will be opening two accounts on behalf of each person we serve residentally.  The first account will be labeled the “main” account where all direct deposits will go, such as paychecks, SSI, etc..  The second will be the “spending” account with a debit card attached.  Money from the main accont will be transferred to the spending account using the bank’s online portal.  Just the right amount of funds will be placed into the spending account, reducing the temptation to overextend the spending limit.  Weekely, the centralized banker will collect the receipts, transfer excess cash back into the main account, and input the transactions into Therap.  Only people with Finance module access can see it….and with that, it looks like I fulfilled all the criteria that the Directors asked.  (Let’s hope my thoretical scenario actually works once we get it going…..I’m in the process of helping with this now.)

I’ll keep you all posted as this unfolds….If I got it right, maybe I can do a session at a conference on this some day…:)

PS- Don’t send me any spoilers for the Batman movie!!  :p

Picture of John Kincinas and Michelle Saunders

Me & Michelle during her visit

By |2016-11-03T10:15:34+00:00August 16th, 2012|Categories: John Kincinas's Posts|Tags: , , |Comments Off on Therap has officially melted my brain….

Mosaic / Des Moines Launches Therap June 21st.

Executive Director, Carol Mau, assists DSA Cherry Okumah during Therap training

Executive Director, Carol Mau, assists DSA Cherry Okumah during Therap training.

  383 New System Users, Serving 171 Individuals.

Mosaic / Des Moines launched the Therap Phase 1 modules on June 21st.  Adding the “DESIA” agency increased Mosaic’s Therap users by 383 and tracked individuals by 171.  The launch process started in February and included several planning sessions to insure a successful and “pain free” move from paper to the cloud based, data platform.

Training sessions began on June 4th and were conducted for 3 weeks.  Each session lasted and average of 3 hours. Sessions were offered 3 times a day for a majority of the training window.

60 staff were trained at the Admin / SME level or the “Super User” curriculum.  17 Host Home providers, 306 Direct Support Staff and the Midwest Region’s first client were trained on the DSP skills.

“After the training sessions, I can appreciate the Phase approach to the Therap process”, commented Carol Mau, Executive Director.  “While we are simply altering where we record narratives, notes  and incident and accident reports, the new platform fundamentally alters the overall process.”

Mau added, “While we think we want all of the Therap modules right now, after the initial launch process, it is clear that the introduction of T-Log’s, GER’s, SComm’s and the back up strategy to the agency is plenty to start with.  We need to grow into the new platform and look forward to doing so.”

Mosaic / Des Moines DSA's practice Therap skills during one of the 42 training sessions offered in June.

Mosaic / Des Moines DSA's practice Therap skills during one of the 42 training sessions offered in June.

One of the biggest adjustments being made by the agency is the management of “real time” data.  In the paper environment, reports  took several days to circulate through the responsible staff for information entry.  With the advent of Therap, information is immediate and available for all assigned staff to review at will.

“The increased speed of information can be a bit overwhelming, but we are welcoming the change”, stated Jen Zajicek, Des Moines  Associate Director.  “I can tell you this… Since launching Therap, my ‘inbox’ has never been this empty!  The gain in efficiency is incredible.”

“I love the ability to learn what is happening at each group home as it happens”, said Zajicek.  “We can immediately identify possible issues and provide timely coaching for service improvement.  Something we could not always do with paper.”

By |2016-11-03T10:15:35+00:00July 31st, 2012|Categories: Jeff Mau's posts|Tags: , , , |1 Comment

Looking forward to the Iowa Therap Conference!

July has presented me the opportunity plan, plan, plan for the next part of the Mosaic Midwest Region deployment of Therap.  Remaining “Phase 1” deployment falls into August, September and October.   We will be launching Waukon, Iowa, Pontiac and Rockford Illinois respectively.  When these agencies are launched, I will have trained over 1100 staff.   (Only 210 to go!)

If my altered plan comes to pass,  I will be able to go to the September 19-20, Iowa Therap Conference in Des Moines!  If you are an Iowa Therap user, I would highly suggest that you consider attending.  I am looking forward to it.

I attended the National Conference last February and found it to be very informative.  If history is a teacher, the sessions will provide all sorts of opportunity to learn more “tricks” and detail that you would not normally look for on a daily basis.

You’ll be completely impressed with how accessible Therap leadership is.  Therap wants your input!  They will ask you more questions that you ask them!  Bring your ideas, suggestions…no matter how obscure you may think they are… Therap listens!

The biggest benefit will be the opportunity to talk to other Iowa Therap users!  Agencies have to comply with the same set of Iowa regulations.  The exchange of ideas and contact information will pay HUGE dividends.

Click here to learn more:

See you there!  Register now.

By |2012-07-11T20:30:21+00:00July 11th, 2012|Categories: Jeff Mau's posts|Tags: , , , , |Comments Off on Looking forward to the Iowa Therap Conference!

Mosaic Osceola, Iowa & Des Moines, Iowa Agencies are LIVE.

Shame on me for not blogging… I have been a little busy.

Since my last post, I have been in the throes of launching 2 more Mosaic agencies.  Osceola / Chariton officially began using the “Big 3” modules on Tuesday, May 22nd and Des Moines implement the same modules on June 21st.

Since the last week of April, I have trained over 490 staff who provide care to over 260 individuals.  383 of those staff were trained in the last 16 days.  Needless to say… I can now train T-Log’s, GER’s and SComm’s in my sleep.

After all of this training, I am convinced that the hardest part of the class is logging into the system.  For some reason, login name, password and provider code tends to create the most confusion for a majority of new users.  I have yet to figure out why.  Perhaps the human being has a switch in the brain… perhaps when the words “case sensitive” are spoken, the ears are turned off?

You would think that new users would have issues with writing GER’s or T-Log’s… but, that is not the case.  Therap is so simple and intuitive, the content in these modules is typically beyond what was the expectation.

My friends, the most common mistake…user error…problem is……..wait for it…………..

“I locked myself out of Therap.  Could you please reset my password?”

Am I complaining?  No.

I find it absolutely amazing that a vast majority of new users of Therap can attend a 3 hour training course, and then begin using the system, just as easily as “a fish takes to water”.



BTW – I trained my first “Individual” at the Des Moines agency.  He cannot wait to access his notes.


Loving this Certified Trainer gig…..

So in the beginning of this month, I got an email from Allison that was sent from a person within the Therap-verse that needed the input of a few computer geeks.  Myself and another techie were tapped to anwser this.  I thought, “How cool is this?!  I’m getting asked questions!  I LOVE getting questions!!”  It took me a few days to answer, as the topic was thought provoking: “What type of devices do we use for Therap?  What are the pros and cons for each device?”

Think about that for a minute….how many do you you use?  (How many of you just quicly said:  Throughout my day, I use Therap on at least 4 different devices!  When I come in I sit at my desktop and read my T-logs and deal with any system things I have.  I have to answer some training questions among our case managers throught the day and they all use laptops.  When I’m in the car, and not while driving, I fire up Therap on my iPhone when I have to answer my S-comms.  And late at night when I get a question texted to me about some caseload permission, I grab my iPad and get it done right there.

So then I thought, let me just think about my day and write down how I use the equipment.  As I went through the exercise in chart format, thinking about the pros and cons of all 4 devices, I realized that I am very mobile heavy and even more so iDevice heavy.  (Some of you know this from me helping to jailbreak a bunch of iPads and iPhones at the National Conference….BTW the 5.1.1 jailbreak is out!)  Why is that?  I think a lot of it has to do with the intuitive interface, minimal moving and breakable parts, and how truly mobile these things are!  I’d be open for a discussion on why a desktop or laptop trumps an iPhone/iPad any day!

The more and more I think about Therap and how it is used residentially and in day program settings, why wouldn’t a person just grab an iPad and go?  Doesn’t using the MAR on an iPad have a Star Trek feel about it?  Isn’t it more meaningful to actually document a T-log with a geotagged photo at the restaurant you and the person you serve have been dying to go do?  (I do that more to rub it into the staff on shift so they can see how much fun I’m having…)  Doesn’t everything you have to document on Therap happen away from a computer/laptop station?  Don’t you need a device that should be in Batman’s utility belt at YOUR disposal?

I’m one of those guys that like to be in the fray and test this stuff real time.  So, as a result of extensive field testing, I give the iDevices 5 full Batman symbols!  They are rugged, practical, and useful! 

How about you?  What do you use at your agency?  Why?  Is it really the best use of limited funding?  Keep those questions in mind as you reply to this post.  I look forward to a HUGE debate on this!


By |2016-11-03T10:15:41+00:00May 30th, 2012|Categories: John Kincinas's Posts|Tags: , , |1 Comment

Little fish.

Testing. Testing. Is this thing on.

I am new to the great big sea of information that is Therap. I have been swimming in it for about a year and have come to realize a few things. First, the deeper into Therap one goes the more amazing it is. Second is that fact that once you step into the Therap waters you are carried swiftly (and gladly) into those deeper waters. And finally I have learned that no matter how deep you get there is always a friendly Therapite to guide you.

Until next time this is Craig, from the blue waters of the Pacific Northwest, signing off… Wait is this thing still on.

Painting outside the lines….

As funding becomes harder to come by, many agencies are looking to open supplemental businesses to offset their operation costs.  At my agency, we have developed 2 businesses:  a print shop that services the community in designing and printing almost anything and an art studio.  I’d like to talk a bit more on the Studio…

This site will be open to the public in April, but we currently have the individuals we serve going there for day program services. (About 20 people rotate in and out of this site on a daily basis.)  This program was the dream of a volunteer, now current employee, Beth Kopf.  She decided to volunteer at the agency as an art instructor providing art therapy a few days a week.  Since a program like this has never been at our agency, many of the people we serve took to this immediately!  Her class size continued to grow to the point where her volunteer hours could not accommodate all the people that wanted to be a part of this.  When that happened, she was hired on full time to help our individuals continue to explore their artistic sides.

Most of our individuals found an outlet to communicate and create through this program.  Many of the pieces they have created were on display at Lewis University’s art show and some are permanent fixtures in 8 local Starbucks locations.  The acclaim received is what sparked the idea of actually opening a space to showcase all the talent we were seeing.

With this site opening soon, we are also offering this unique program to neighboring providers…we hope that their individuals want to explore their creativity as well in an environment build specifically for this.  In addition to the day program being at this site, we will be offering public art classes for kids and adults and will offer studio space for aspiring artists.  There are many local artists that have embraced our idea and have their works being displayed in the gallery already!  Here’s a few pictures of the site and the people at work:

Picture of the Art Studio  Picture of an Individual painting on a paper   Picture of Individual painting on a pottery

If you want to see more of the work we are doing here, visit the Gallery website at and visit the Gallery Facebook page to see more of the art being turned out of this great program.

Are there any of you in the Therap-verse that are doing something similar?  If so, please comment…I’d love to hear and see what all you creative people are doing!

By |2012-03-31T18:02:23+00:00March 31st, 2012|Categories: John Kincinas's Posts|Tags: , , |2 Comments


Starting Monday, I will begin the task of bringing 6 more Mosaic agencies into the Therap realm.  My overall plan is to launch 1 agency per month…which means I will be living in hotels for 4 of the next 6 months.

Next week, I initiate the process in Macomb, Illinois with the agency staff.  The local Therap Team has been doing all of the required prep work, I have started the production database build, HQ is doing what they do… as of this blog, we are on schedule.   Let’s see… car rented, hotel verified, computer ready, “ebay special” Epson projector tested, Kick Off presentation complete… I am ready to spread the Therap Gospel!

Week 1…all agency Kick Off meetings.  This is where I engage the entire agency an deliver the who, what, when, where and why of Therap.  We will deliver the message to 168 staff that on April 12, they will start using T-Logs, GERs, SComms, and the off line forms in the event of internet outage. 5 sessions are scheduled.

Week 2…I return to Macomb to train the leadership staff on the art of being a local Therap Administrator and / or Subject Matter Expert.  Think “train the trainer”…plus some extra stuff.  Originally, it was thought that a single person would be the SME and another would be the Admin.  I am seeing that a shared responsibility approach is preferred.  So, we show all supervisor staff and above this information.  This equates to more support for all.  The “almighty cloud” allows for this strategy as well and emulates current practices.

Week 3…back to Macomb for Direct Care Staff training.

Week 4…back to Macomb for Direct Care Staff training and a Thursday launch.

If all goes as planned (and has happened in other launches)…  All staff will be able to access Therap and use the Phase 1 modules with no problems on launch day.  Clients and staff should be assigned to their appropriate programs.  Staff can easily access people and modules.  And the only issues we have are forgotten passwords.  On April 13th, it will be smooth running, Therap newbie agency…even if it is a Friday!

After Macomb…

Osceola, Iowa… April / May

Des Moines, Iowa… May / June

Rockford, Illinois… July

Waukon, Iowa… August

Pontiac, Illinios… September

…then, we start Phase 2… ISP.

By |2016-11-03T10:15:44+00:00March 15th, 2012|Categories: Jeff Mau's posts|Tags: , , |Comments Off on ROAD TRIP!

Happy Leap Day…Therap style!

After having time to reflect on all the great information I got from the Therap National Conference this year, I now have a clear path as to what I would like to have my agency do to implement these newly taught tips.  This year was my first year attending the National Conference, and all the great people I met and tricks I learned are really unbelievable.  One in particuar is the “on-call” super role.  By simply creating a caseload that includes the on-call sites and then allowing only T-log entry and update to the new super role is a game changer!  I was previously having to be notified to turn on and off an on-call caseload every week….crazy, I know.

Upon my return to my agency in Chicago, I was hit with questions like, “What did you learn?” and “Can I come with you next time?” and “Did the pizza suck like we thought it would, because we know Chicago has the best pizza in the world?”  When the barage of questions and hugs were over, I was able to show my newly acquired swag…my Therap Certified Trainer laptop bag!  It is now prominently displayed on my wall of trophies in my office.  (And yes, that is me dressed as Batman in the picture on the shelf…..but that is for a whole other blog.)

Swag Bag

On this Leap Day, I want to remember to use the forward momentum that the Therap National Conference has sparked in me.  I also need to keep in touch with all the great people I met!  What better way thatn to be a part of this blog.

Thanks for welcoming me to the family!


By |2016-11-03T10:15:44+00:00February 29th, 2012|Categories: John Kincinas's Posts|Tags: , , , , |1 Comment
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