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Fun while learning – it CAN happen!

I’m preparing for my webinar on June 7th and am hopeful what I have planned is going to work. Now I realize the topic could be considered somewhat humdrum or even boring – Incident Management System (IMS).  Yes, this is going to be about collecting data from GERs and tracking for trends.  For those yawning at the very thought of it – I hope you will still tune in.

Approximately 4 years ago, we decided to find a fun way to inform employees about the Basic Assurances for CQL accreditation that involves monitoring of Factors.  Our approach to teaching employees about the Ten Factors  was to have a “Factor Fun Day”. Staff and people supported rotated from one station to the next and received a short introduction to the factor and how LifeQuest is monitoring that particular factor.  The stations included such things as Green Acres, Top Ten on the David Letterman Show and Wheel of Fortune.  Of course this also involved the presenters dressing accordingly!

The Factor 4 Workgroup that developed our IMS created a PowerPoint to explain how it works. It was not only fun to create, but we think that most employees actually found it entertaining.  If technology works in my favor you will be seeing some of my coworker’s acting abilities illustrating how our system works.

Another memorable training at LifeQuest was watching our nursing staff dancing to the tune of YMCA but replacing the words with medical related acronyms. We really should have been filming that one.

Learning can be fun – so find your creative employees (BTW – that does not include me) and have some fun!

By |2013-05-31T20:40:29+00:00May 31st, 2013|Categories: Bonnie Scott's Posts|Tags: , , , , , , , , , , , , , , |Comments Off on Fun while learning – it CAN happen!

Breakdown: Multi-Individual Events

Screenshot of Multi-Individual Events Search

Among the new features in Therap’s latest releases, is something called Multi-Individual Events (MIEs). Since Therap’s inception as a clearly individual-based system that meets HIPAA’s standards, the best practice for writing about an incident involving more than one individual is to create more than one incident report (or General Event Report (GER) in Therap vernacular). The trouble with this is keeping track of what individual(s) may be involved in numerous events. For example, is one individual repeatedly targeting another individual or staff member? Given GERs as they stand on their own, this is very difficult even when one takes advantage of the Event Summary or the Management Summary in the Report Library. Beginning to solve this issue was the premise of the Multi-Individual Event Reports.

For staff to view and create MIEs, they need to have the privilege and this can be granted user by user on the Assign User Privilege page under the Common Roles list. It is the last option to be checked off. Note that this will allow a user to create and view MIEs specifically. However, any user who can submit a GER can also link necessary GER forms as well, even if they do not have this access. This specific role would be most applicable to management and oversight staff.

Screenshot of Copying the GER for other Individual(s)

So, the first question: How do I link the GERs?

As I said above, any person who can submit a GER can link them, thereby creating an MIE. After completing a GER, it can be either saved or submitted; doing either will give the user the option of copying the GER and applying it to other individual(s) and generating other GERs. The secondary GERs are automatically saved on their To Do tab under GER Worklist to revise and submit. Personally, I would save the original as well and wait until they are all completed to submit them because, dependent on the given user’s privileges, they may not be able to access the submitted form if they realize they made a mistake.

Screenshot of linking existing GERs

The second question: As a person with the MIE privilege, what can I do?

Under the Individual tab on your Dashboard, the MIEs are a line item of their own. You can search to find GERs that have already been linked and add both a title and summary of the occurrence or you can create new MIEs and manually link the relevant GERs yourself. Presently, you should know, the MIE portion of GERs is not interfacing with Event Summaries, which many people have already suggested, but it is a good beginning for the quality assurance capabilities within a given agency.

Feel free to drop me a note if you have questions.

Allison

 

By |2016-11-03T10:15:31+00:00February 20th, 2013|Categories: Allison's Posts|Tags: |Comments Off on Breakdown: Multi-Individual Events

Therap in Omaha

Working closely with key Omaha staff, we scheduled Therap classes that spanned June, July and August.

To ensure complete saturation of the Omaha market, accommodations were made to receive as many as 900 staff members, providing 108 hours of basic Therap training.

Using the “rolling rollout” model, success is immediately realized after each class when newly trained staff starts using the production Therap database immediately, upon leaving class.

In addition, supplementary training, which was attended by a dozen Managers, focused primarily on General Event Report process flow.

Supplementary training will continue later this week when I meet with Omaha Nurses to discuss medication errors and reporting.

We are nearing the finish line of this team effort here in Omaha. I’m proud of the work that we have done. I’m happy to have been a part of it.

By |2016-11-03T10:15:35+00:00July 16th, 2012|Categories: Gregg Staroscik's Posts|Tags: , , , , |Comments Off on Therap in Omaha

Feeling Behind

One of the things I truly value about Therap is the community of support it can provide. Therefore, my monthly blog post this time around is a short vent about Therap use in NM.

In NM we are mandated users on the following things: GER, eCHAT, two other custom form medical screening tools, and most components of health tracker. While I love using GER, and the medical assessments are working fine…HT is another story. We are so behind all the time with HT. It is difficult to implement with the direct support because they just aren’t in the system enough to get comfortable with everything. We are mostly using Therap to duplicate and store paper with the HT functions; that is time consuming.

I wish NM would purchase the use of T-logs for the providers. Then we would have out staff in there at least daily. The continued use would reinforce the use of HT and make it easier to navigate. Maybe I just haven’t discovered the right work flow to keep all the health information current.

Anyone else out there using HT from a more centralized approach, rather than direct support entry? How does this work for? Any suggestions?

By |2016-11-03T10:15:39+00:00June 22nd, 2012|Categories: Brianne Conner's Posts|Tags: , , , , |Comments Off on Feeling Behind

NM Regional Conference and Policy

As a certified trainer I have the privilege of leading sessions at our regional conference. This role makes me feel like a true Therap geek, as I get super excited to talk about things in the system and help people brainstorm to find the best way for the system to work for them. My husband was teasing me the night before the conference as he saw me pack my certified trainer bag and I did feel a bit silly that I was so excited. But then I was able to lead some good discussions and share more of Therap with many people today.

One of my sessions (which I get to teach again tomorrow) was on policy development as it relates to Therap. I wanted to do this session here in NM after I attended a similar session at the national conference this past Feb. It is truly helpful to see how many agencies are approaching policy development and what topics others believe are necessary to address in their policies. Here is a list, albeit incomplete, of some we discussed today: electronic signatures and sign up agreements, Internet usage, staff usage of Therap off hours, ensuring agency policy agrees with state policy, QA/QI and incident management/review, sharing of documents and data with team members outside of your agency…

Often we discover that we need a policy or procedure after the fact. Many policies end up being developed as a response to a problem or issue discovered and then solved. We would love to learn from your history. If you’ve developed new policies at your agency in connection to Therap in some way or if you have policy thoughts/comments, please share. Thanks!