Certified Trainers Webinars: Latest Installment

The latest upload to YouTube is Gregg Staroscik’s review of a mixture of interdependent modules within Therap. Gregg is one of the Regional Therap Coordinators for Mosaic.

Video on Certified Trainer Series: Overview of Medical Components with IDF, Med Histories and Med Error GERs

Hugs and ISPs,


By |2013-04-22T16:09:49+00:00April 22nd, 2013|Categories: Allison's Posts|Tags: , |Comments Off on Certified Trainers Webinars: Latest Installment


Surviving as a Therap Admin may be overwhelming for some, but I like to swim in the deep end.  Therap Administration is the part of my job I love the most. There’s work and there’s your life’s work. Administration is the type of work that I would sacrifice a weekend for.

I have assembled the five most common Therap administration tools I use daily.

      Activity Tracker is my go-to tool for solving the most commonly reported issues, i.e., “I can’t login”.

Since retirement of Last Login, Activity Tracker can be used to track the same information. Activity Tracking for login information, (both      successful and failure) is as simple as selecting the necessary Activity Type and then Search. Login failures will show you if it was the result of:

  • Password mismatch (user entered the wrong password)
  • Password expired (password needs to be reset)
  • User is not active (the user account has grown stale and needs to be reactivated)

Knowing the difference between these two roles is key to cutting your problem solving in half. For me, I simplify the difference as:

  • If its the User experience working with the individual, then its most likely a Super Role solution.
  • If its the User experience with access, then it is likely an Agency/Admin Role solution.
    There is no pragmatic absolute with these two rules, there are always exceptions. Most of the time I can cut to the chase when I keep it simple.

A User account has one of four statuses. Aside from Active, the most common status I find are Inactive or Locked.

  • Inactive status accounts are mostly ones where the user password has expired. When the user tries to login, they will be greeted with ‘Login Failed’.
  • Locked status accounts are a direct result of the User entering the wrong password too many times.In both cases, the admin job is a 30 second fix. Unlock or activate the account, and for good measure, reset the password.

As admins, we should monitor Therap health and usage for our agency. It is much easier to prevent a crisis from occurring with diligent checks.          These are my “go-to” checks I run weekly.

  1. Login Details: This report will show you the number of logins per User, Total logins and Unqiue logins.
  2. New Count Report: Total S-Comms.
  3. Provider Summary Report: This report will show you totals of Active/Inactive Users. If you have many inactive users, identify who they are from the Dashboard User List. It may be time to inactivate accounts.
    NOTE:  Inactive Users total in the Provider Summary report is the sum of Inactive, Locked, Deleted and Pending Users.

Generally available nearly 20 hours a day, 7 days a week. With coverage split between Therap teams in the United States and Bangladesh. Therap Live Help is another great tool to keep in your arsenal.

Make a cheat sheet for yourself. If you only access these tools once a week, or only when a problem is reported, you will be able to quickly re-familiarize yourself with navigating the Therap waters.


By |2013-03-24T19:02:47+00:00March 24th, 2013|Categories: Gregg Staroscik's Posts|Tags: , , |3 Comments

Jeff’s Videos

Jeff Mau, one of our Certified Trainers from Mosaic, shared some videos he made and posted to YouTube.

Good basic stuff.

Video on IDF Individual Contacts – Identify Mailing Contact


Video on Adding ER/Hospital trips to the GER

Have a look!


By |2013-02-22T20:30:43+00:00February 22nd, 2013|Categories: Allison's Posts|Tags: |Comments Off on Jeff’s Videos

ISP Data Status

Now that we are implementing ISP’s across our pilot agencies, a question has come up regarding the status of ISP Data. From what we can tell, there are only 2 statuses – In Prep & Deleted. Does the data ever change to a different status? Our agencies would like to see Approved or Reviewed, for data that has been reviewed by management. It would also be nice for those that are tied to a Billing Service Authorization, to change to a Billed status.

By |2013-02-13T16:36:30+00:00February 13th, 2013|Categories: Lorelei Glenn's Posts|Tags: , , |2 Comments

The Only Constant is Change…

If you were following me via the Certified Trainer Blogs… I must apologize for being remiss in my blogging duties!  Here’s what I have been up to…

In October, we launched the Mosaic Rockford, IL agency in the “Phase 1” skills.    This included T-Logs, GER’s, SComm’s, admin tasks and a back-up plan.  (BTW – if you are ever in the area, eat at the Green Fire).   Once I completed this delivery, I was right at 1000 new, Therap users trained in Iowa and Illinois inside of 10 months.  Whew…

In November, the Midwest Region “pilot agencies” began the process of preparing for and launching the ISP modules.  Effectively, we restarted the training cycle by introducing “Phase 2” into the roll-out process.  The Western Iowa and Macomb, IL agencies are now on their way with their deployment plans.

In December, I initiated the Phase 1 training for our “final” agency in the Midwest Region.  The North Central Iowa agency consists of 3 locations separated by 120 miles.  I trained  the team in Nevada, IA…. then, I had to “pass the torch” to the RTC team to train Clarion and Forest City in January.   I was offered and accepted the HCBS Habilitative Coordinator in Des Moines.  The position started on 12/17.

So….I’ve been a little busy.

While I do miss being on the “leading edge” of Therap deployment within the organization (all I did was eat-sleep-drink Therap), seeing the impact of the platform at the local level is extremely rewarding.   The huge upside is that there are those who want access to additional modules -now- because of the increased efficiency via the use of a single source, cloud based system.  The benefit is painfully obvious.  Heck, I hear tales of Direct Support Staff who try to put everything in a T-Log and “forget” about the paper record, because of the desire to move forward.

In my new agency role, when I now participate in the “old methodology”… that being of paper shuffling… I have to stop myself from asking the snarky question, “Does this come with an abacus?”   It’s no wonder people are ready into the roaring 2000’s.  There are tools out there to help us do our job better and more efficiently.  This translates into more quality time with the people in your service.   Now that staff have a taste of Therap…it’s tough to pull back on the reins.

But, be planful in your deployment tactics.  It would be very easy to “over run your headlights” by turning everything on and tell your team to have at it.  Without a plan and timeline that carefully considers your organization’s capacity to replace paper with Therap, you’ll only invite trouble, confusion and frustration.

  1. Communicate.  Communicate.  Communicate.
  2. Be VERY clear on what you want to accomplish.
  3. Determine what you want the data to produce when all is said and done.
  5. Pick your modules…and not all at once.
  6. Did I mention communicate?
  7. Tool up.
  8. Do your prep.
  9. Train.
  10. Launch.
Let your organization acclimate to the new platform before you move forward.  Let front line staff master the skills of the initial modules before adding another layer.  Give them time… but set a goal.  Work expands to the time given to do it.
Trust me, your teams will let you know when they are ready.  And it will be before the goal you set.
By |2016-11-03T10:15:32+00:00February 12th, 2013|Categories: Jeff Mau's posts|Tags: , , , |1 Comment

Ready for next week?

Hello everyone!

I’ve been busy here at Mosaic getting ready for next week’s National Therap Conference in New Jersey. I will be doing 2 presentations – The Price is Right! and Why Big is Different (or How to do BIG things with a Small team). Hope to see many of you there.

At Mosaic, we are currently working on our Phase 2 of Therap implementation – ISP’s. One question that has come up is in regards to scoring methods. We have not found a good way to be able to use the Count scoring and have it correctly calculate when the program has not been run. For example, if we are using Count to track Behaviors, if the program has not been run and data entered, it looks as if the Individual had NO behaviors, when in reality the staff may have forgotten to enter anything. The only option we have found is to report using the Hab Documentation, which will show a blank for no entry.

Does anyone have other options for this type of tracking using ISP Programs? Any suggestions would be greatly appreciated!

See you in New Jersey!

By |2013-01-25T20:58:18+00:00January 25th, 2013|Categories: Lorelei Glenn's Posts|Tags: , |2 Comments

Happy Holidays!

December has been a very good month for Therap. The latest release went very smoothly, and I would like to thank Therap for good roll-out. Our last agency is in the process of going live with Phase 1 (GER, T-Logs and IDF), and will be completed by the end of January. In addition, our pilot agencies have begun rolling out Phase 2, which consists of ISP’s (Plans, Programs and Data). In addition, we have a couple of agencies testing out Phase 3 MAR’s in a variety of different settings. We now have 3624 active Individuals and 5453 active Users in 36 Provider accounts and 1 Multi-Provider account!

By |2012-12-28T20:44:07+00:00December 28th, 2012|Categories: Lorelei Glenn's Posts|Tags: |Comments Off on Happy Holidays!

Thankful for Therap

On this Tuesday before Thanksgiving, I am thankful for the prospect of getting a test version of the new Therap release this weekend. My next few weeks are going to be busy for me with testing the new release and preparing documentation for our end users. I already have 2 pages of notes written for things to look at. Hopefully the release goes well, because I will be taking an early Christmas vacation in sunny Phoenix, AZ. But of course, I always have a cell phone, tablet and laptop with me!!! Looking forward to the changes coming about in this release, especially the MIE! This will make it much easier for our regional and corporate staff to look GER’s that involve more than one person. Keep up the good work, Therap!

By |2016-11-03T10:15:33+00:00November 20th, 2012|Categories: Lorelei Glenn's Posts|Tags: |1 Comment

Notifications for ISP’s

As Mosaic is beginning our implementations for ISP Plans and Programs, I decided to take a look at the Notifications for this module. I soon discovered that the module for Programs is called something much different than what I had expected! Individual Service Plans in notifications are the Plans, whereas Individual Support Plans are the ISP Programs. I did put in a feedback to have the name for Individual Support Plans changed to something that more closely follows the naming convention used throughout the FirstPage and Dashboard for Programs.

By |2012-11-02T19:12:08+00:00November 2nd, 2012|Categories: Lorelei Glenn's Posts|Tags: , |1 Comment

IDF Individual Contacts – Identify Mailing Contact Contacts in your IDF

Identify Mailing Contact Contacts in your IDF

For those Therap users who have added Individual Contacts to the IDF, but have not revisited then in a while…. you know who you are…. here’s a brief tutorial video I built to help my Mosaic agencies identify “mailing contacts”.

There are 3 parts to this 10 minute video….

1) Identify Mailing Contact / edit a contact on the IDF.
2) Add New Individual Contact.
3) Mailing Contact Report.

The audio at the beginning of each section is poor…but quickly improves.   Sorry.

To view, click on the following link.


IDF Individual Contacts – Identify Mailing Contact


We found that if a client is assigned to more than 1 program at the agency, the report will populate a Mailing Contact for each program.  This leads to duplication.

If you use this report to generate mailing labels, after you export the list to your spreadsheet program, you will need to use the de-dupe feature or manually remove the duplicates before you print labels or merge the list with another program.

By |2016-11-03T10:15:34+00:00October 12th, 2012|Categories: Jeff Mau's posts|Tags: , , , |Comments Off on IDF Individual Contacts – Identify Mailing Contact Contacts in your IDF
Go to Top