Hello Again

Happy New Year Therapites!  Sorry for my absence within the trainer blog, I can say I’ve truly missed it.

This year has been full if exciting changes for me, both in my relationship with Therap and in my professional life.  After a couple of job changes I am happy to say I am a bit more settled and working with Therap at a few agencies again.  I am a management consultant for DD Waiver provider agencies in the Southwest.  One of my current contracts is with a great little supported living agency called Great Livin’.  We are working diligently to get Therap implemented in each of their houses with a “go live” date of Feb 1 of next year.  This is a big step for them and it has been fun supporting them in this process so far.

Additionally, I’m really excited about the upcoming National Therap Conference!  I hope to see many of you there.  I’ll be doing a session on statewide implementation in New Mexico.  May the coming year bring you many blessings!

Happy New Year


By |2016-11-03T10:15:33+00:00December 31st, 2012|Categories: Brianne Conner's Posts|Tags: |Comments Off on Hello Again

Feeling Behind

One of the things I truly value about Therap is the community of support it can provide. Therefore, my monthly blog post this time around is a short vent about Therap use in NM.

In NM we are mandated users on the following things: GER, eCHAT, two other custom form medical screening tools, and most components of health tracker. While I love using GER, and the medical assessments are working fine…HT is another story. We are so behind all the time with HT. It is difficult to implement with the direct support because they just aren’t in the system enough to get comfortable with everything. We are mostly using Therap to duplicate and store paper with the HT functions; that is time consuming.

I wish NM would purchase the use of T-logs for the providers. Then we would have out staff in there at least daily. The continued use would reinforce the use of HT and make it easier to navigate. Maybe I just haven’t discovered the right work flow to keep all the health information current.

Anyone else out there using HT from a more centralized approach, rather than direct support entry? How does this work for? Any suggestions?

By |2016-11-03T10:15:39+00:00June 22nd, 2012|Categories: Brianne Conner's Posts|Tags: , , , , |Comments Off on Feeling Behind

NM Regional Conference and Policy

As a certified trainer I have the privilege of leading sessions at our regional conference. This role makes me feel like a true Therap geek, as I get super excited to talk about things in the system and help people brainstorm to find the best way for the system to work for them. My husband was teasing me the night before the conference as he saw me pack my certified trainer bag and I did feel a bit silly that I was so excited. But then I was able to lead some good discussions and share more of Therap with many people today.

One of my sessions (which I get to teach again tomorrow) was on policy development as it relates to Therap. I wanted to do this session here in NM after I attended a similar session at the national conference this past Feb. It is truly helpful to see how many agencies are approaching policy development and what topics others believe are necessary to address in their policies. Here is a list, albeit incomplete, of some we discussed today: electronic signatures and sign up agreements, Internet usage, staff usage of Therap off hours, ensuring agency policy agrees with state policy, QA/QI and incident management/review, sharing of documents and data with team members outside of your agency…

Often we discover that we need a policy or procedure after the fact. Many policies end up being developed as a response to a problem or issue discovered and then solved. We would love to learn from your history. If you’ve developed new policies at your agency in connection to Therap in some way or if you have policy thoughts/comments, please share. Thanks!

Hurdling HIPAA Roadblocks in NM

Here goes my first post to the Certified Trainer’s Blog!

I’m the administrator of the statewide oversight account in New Mexico.  Here in NM all of our state DDSD employees use email to communicate with our providers.  We were recently told we can no longer send any PHI via email as our state email system is not HIPAA compliant.  This was a huge, I mean HUGE, change for our DDSD employees.

Well Therap is awesome.  I’ve been trying to convince and educate the DDSD employees why they should love and use Therap on a daily basis.  I’ve been creating custom user groups and working with many of our DDSD staff to learn to use SComm for any communication with PHI.  This has worked wonderfully!  Now many of our DDSD staff are using SComm to send audit/survey information, send ISPs, and communicate with our providers about the many applications New Mexico is currently using statewide.

Yay for hurdling HIPAA roadblocks and Yay for Therap.  How have you creatively used SComm within your agency, region or state?

By |2012-03-15T23:16:56+00:00March 15th, 2012|Categories: Brianne Conner's Posts|Tags: , |1 Comment
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