Speaking ‘Therap’

Have you ever noticed that once you begin to use Therap…the language around your company changes.  You begin to speak ‘Therap’.

Therap Daily flairHere are some of the things I’ve heard…

“You need to Therap that!”
“I’ll S-Comm you!”
“Did you read your Therap?”
“You need to get that in a G E R!”

To an outsider the language can be pretty confusing at first.  When you hire someone, make sure you think about what you are saying so they aren’t left confused.

On an funny note, I had to laugh as I listened to an older employee without much computer experience, tell an ‘non-employee’, “I’ll send you an S-Comm.”  I had to correct her and tell her, “No, you’ll send her an email!”

So…what other things have you heard said in your agency in ‘Therap’?

By |2016-11-03T10:15:34+00:00October 18th, 2012|Categories: Tony Puckett's Posts|Tags: , |1 Comment

Reply to All SComms

I have noticed that when you choose “Reply to All” in an SComm, it also sends yourself the message to your inbox. This is normally not the expected behavior in most email-type systems and causes duplication of messages (one in Sent and one in Inbox). I would rather have the message Reply to All except yourself. Has anyone else noticed this?

By |2012-07-03T19:55:30+00:00July 3rd, 2012|Categories: Lorelei Glenn's Posts|Tags: , , |1 Comment

Care Message Tracking

I decided to click a new link today that I noticed in my – Care Message Tracking. This is pretty cool! I was always going to my SComms and sorting to find the information I needed, but now I can easily do a search going up to 1 yr back for messages sent by/received by someone or regarding an individual in service. I’m gonna have to remember to use this!

By |2012-06-20T17:38:07+00:00June 20th, 2012|Categories: Lorelei Glenn's Posts|Tags: , |Comments Off on Care Message Tracking

Hurdling HIPAA Roadblocks in NM

Here goes my first post to the Certified Trainer’s Blog!

I’m the administrator of the statewide oversight account in New Mexico.  Here in NM all of our state DDSD employees use email to communicate with our providers.  We were recently told we can no longer send any PHI via email as our state email system is not HIPAA compliant.  This was a huge, I mean HUGE, change for our DDSD employees.

Well Therap is awesome.  I’ve been trying to convince and educate the DDSD employees why they should love and use Therap on a daily basis.  I’ve been creating custom user groups and working with many of our DDSD staff to learn to use SComm for any communication with PHI.  This has worked wonderfully!  Now many of our DDSD staff are using SComm to send audit/survey information, send ISPs, and communicate with our providers about the many applications New Mexico is currently using statewide.

Yay for hurdling HIPAA roadblocks and Yay for Therap.  How have you creatively used SComm within your agency, region or state?

By |2012-03-15T23:16:56+00:00March 15th, 2012|Categories: Brianne Conner's Posts|Tags: , |1 Comment
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