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2014 Therap Conference

The conference was a success for myself and my travel companions. It was wonderful seeing old friends and making new ones. The crowd was rather large this year. The content was awesome. I picked up as much from other attendees as I did from presenters. It’s great to come together and hear what people in the field are doing with Therap. We are excited about going home and taking new ideas back with us.

Thank you Therap for a wonderful time.

By |2014-01-31T01:57:05+00:00January 31st, 2014|Categories: Jo Vaughan's Posts|Tags: |Comments Off on 2014 Therap Conference

Awesome Billing Audit

We just went through our first billing audit in years and aced it! Thank you Therap. Not only was it ever so easy to produce records, we saved trees! Our error rate is so far below the state average I wanted to get up and dance. I set up each individual in a caseload for the auditors. It really did not take much at all for them to learn how to navigate to the information they needed to see. And once they figured it out we only had to provide those few documents that are only on paper. When they did their entrance on Monday they said they would be there until Friday. They were able access information so quickly and efficiently they left Wednesday afternoon. Now on to making plans for Kansas City!

By |2013-11-26T03:08:26+00:00November 26th, 2013|Categories: Jo Vaughan's Posts|Tags: |Comments Off on Awesome Billing Audit

Checking in after the Texas Therap Conference

Hi folks, just a quick update regarding the Texas conference. Sadly Allison Dudo did not make it… something about a plane failure or change or something. I think she was just tired of talking about pivot tables and intimidated by Texas heat. After jockeying for who would take the all intimidating pivot table session (Damien should have done it) I got to review GERs, reports, admin roles, TMS and TMS part deux. The main goal was to not create something for attendees of the conference that was meaningless or absolutely false. Sorry Allison there were no pivot tables in my sessions. We had a good two days with Jim, Anna, Brent and certified trainers. Attendees were awake (that’s good) and came with questions. By the end it was like camp… we all knew each others faces and most of the names. I promise to write this year but forgive me if I don’t. XXOO Shannon

By |2016-11-03T10:15:21+00:00September 6th, 2013|Categories: Shannon Crawford's Posts|Tags: , |1 Comment

Therap Committee

Our company has now had it’s second Therap Committee meeting. Why we didn’t think we needed a committee in the beginning is beyond me. Of course we did! If we want to be consistent in how we use Therap company wide then it is very important. And we learn from each other. We are using GTM so that we can include users throughout the company wherever they may be. It’s really cool when someone says, “We need a way to….”. And someone else in the group says, “Oh, well I just do this….”. So sharing is a big part of the meetings so far.

By |2016-11-03T10:15:24+00:00May 25th, 2013|Categories: Jo Vaughan's Posts|Tags: , , , , , , , |Comments Off on Therap Committee

Upcoming Regional Conference

Our NM Regional Conference is quickly approaching – next week infact! I’m looking forward to learning new things and helping others learn about Therap. I’ll be leading two sessions that I’m pretty excited about.

1. Reports for Audits, Survey, and Accreditation
2. The NM ISP and Therap

I’m hoping to support NM agencies to maximize their state-mandated Therap access, so it is useful to them in many levels. The most time cosuming part is making sure there is enough dummy data in the demo accounts to actually show something worthwhile when pulling reports. So for the next week, that’s what I’m up to.

By |2013-05-20T17:48:11+00:00May 20th, 2013|Categories: Brianne Conner's Posts|Tags: , , , , , , , , , , |Comments Off on Upcoming Regional Conference

Reports I wouldn’t live without

Those who know me know I’m a big fan of reports and all things data. I admit, I can be quite geeky. What can I say, I love trending. I love clicking a button and having data pulled, arranged, searched, refined and re-defined in an instant. My brain used to have to take on such a task with multiple charts and reams of paper that other people could easily come and mess up at any given time. I now have a lot of free space in the ol’ noggin and a little extra time to fill up with other things like reading for pleasure or playing this new game kids call “Angry Birds.” (I know it came out a while back but I have been busy filing and protecting my charts from people who’s sole purpose was to mess up my data.) Just saying thanks to the brain(s) who came up with the report library and activity tracking features.

Here is a “top ten” list of reports that are either very useful in measuring benchmarks or ones often requested by agencies with whom I work and why:


Not in Report Library but very helpful:

  • Demographic reports – good for grant writing, audits, and census. Quick glance to check if your IDF data is accurate in the system.
  • Event report (GER specific) – Reports on approved GERs can be made and fine tuned to include whatever you want including event dates, approval dates, types of events, details, review comments,etc. Great for safety committees and tracking trends across programs.
  • ISP data search – allows you to review program info and create an excel report for review prior to billing. Waiver contracted professionals can create invoices and QA can review easily.
  • Due Medications – every nurse’s and manager’s friend!  The name speaks for itself.

In Report Library:

  • Birthday lists by program : It’s simple sure, but there is one in every agency and every department wherever you go.
  • Shared contact List : Your virtual Rolodex of doctor’s, dentists and any contacts that the agency uses.
  • Individual’s shared contact report is also helpful preparing for audits where professional’s credentials need to be verified.
  • T-log read status report : Good to review with programs for accountability.
  • Password change and Password expiration: If you have password expirations set up in the system, this report will warn you when the next round of password lock outs will hit. Password expiration reports will tell you users who are not/have not been active in the system.
  • User Access reports : Very helpful to see users who are no longer working and make adjustments/audit the admin side of the system. Good for helping prep for audits. For agencies just starting in Therap, this is a good report to print and circulate to make sure all staff are assigned to the right place/individual in the system.

With these reports, as well as others, when accompanied with Activity Tracking and search features in every module, Therap has a very good and useful way of not only seeing data in the system but making it meaningful and flexible.  If you have favorites, please share by commenting. Don’t forget to add why you love it.

By |2016-11-03T10:15:29+00:00April 3rd, 2013|Categories: Shannon Crawford's Posts|Tags: , , , , , , , |Comments Off on Reports I wouldn’t live without

TMS Spring Cleaning

So this weekend I took an opportunity to refine our classes / courses / curricula in THERAP. Community Services has been using the Training Management System for about 4 years now. When we began using it, only a curriculum could be assigned to an employee. In addition to all of the “classes” that were listed under Curriculum, we also had a specific curriculum for every job title at the agency. As you can imagine, over time, this became quite unwieldy. Even though I use TMS daily; and am very familiar with its function, I was nervous.  CSDD employees about 850 staff. If something were to go awry, it would create a nightmare to repair. After many hours, I was able to delete all the curricula and courses, create a few new  consolidated courses that would work for a large number of employees and assign those courses to the staff. This is not to say their were not any glitches in my plan. For one, there were a handful of curricula that I was unable to  delete without reassigning the classes that comprised the curriculum. The correction for this glitch requires looking at each employees class assignment and un-assigning the surplus classes.  There were also a few group of employee’s that required a course other than the one I initially determined was the best fit. This was a simple correction. The moral of the story?  Trust the plan, but prepare for pitfalls.

By |2016-11-03T10:15:30+00:00March 25th, 2013|Categories: Joe Pendergast's Posts|Tags: , , , , , , , , |Comments Off on TMS Spring Cleaning

A Longer Commute

Starting January 1, 2013, I got a great chance to expand my outlook…

For the past year I have been visiting and training agencies in Texas on how to begin using Therap and specifically on the use of T-logs, GERs and SComms for the provider Mosaic – aka my regular job! At the beginning of the year, though, I was asked to visit a very different part of the world… Northern Iowa!
My colleague Jeff had been working in Iowa for the past year and had asked for a little help in training one of the agencies. Not thinking about it, I was happy to pitch in and help a brother out. As the time drew nearer to my departure, I asked a friend who had moved from Iowa years ago to Texas what I would need for my week in Iowa. She told me in a very reassuring manner the following:

“It won’t matter what you bring. You are from Texas. You are going to freeze to death! That being said, any good Iowan always has some essentials in the trunk of their car. Make sure your rental has the kit!”
I inquired about “the kit” because it was obvious I would not know what would be a good one from a bad one, since I was from Texas afterall. Apparently if I were stuck in the frozen tundra of northern Iowa without help I would need the following to survive:
1. safety triangles for when I drive off into a ditch – happens all the time apparently.
2. a blanket for when I get stuck in a ditch overnight
3. matches – parcel them out for warmth I suppose.
4. flashlight – for when I get scared in the dark in the ditch
5. back up batteries for flashlight because inevitably the flashlight will go dead and darkness = death.
6. flares – maybe for warmth because, let’s face it, no one will be around for miles.
7. another blanket wouldn’t hurt – again warmth or to build a fort later to be set on fire with flares.
8. snow shoes – although I was informed never to leave the car
9. good socks – without good socks you will surely die
10.a short wave radio for when my cell phone does not work
11.hand and feet warmers – again warmth or entertainment. Seriously you can think about how they work for hours in a ditch.

I was then again told it would not matter what I brought since I was from Texas and surely I would die anyway in a ditch in Northern Iowa because that’s just what happens.

Feeling very prepared after this conversation and quite frankly scared, I over-packed my bags of course with lots of wool and hand warmers. When I got to the airport and picked up a rental car I was shocked to learn that the rental car came equipped with none of the above information in my list but instead it came with… an ice scraper. When I asked for the survival kit, the attendant of course laughed.

Needless to say, I survived the week with an ice scraper, a pair of gloves and good company. I thought this was a funny correlation to a mentality I run into now and again. Often when people are afraid of the unknown, we either over-prepare with an arsenal or freeze up instead of thinking through what we may really need. I will say that the leap to using Therap over the past year – in Texas and Iowa – has been surprisingly upbeat. My week in Iowa was spent not in a ditch, but with highs in the 40’s and lots of friendly people who helped me just as much as I did them. The moral of the story – don’t get bogged down in fearing the unknown and know your friends!

By |2016-11-03T10:15:30+00:00March 18th, 2013|Categories: Shannon Crawford's Posts|Tags: , |1 Comment

One More Thing

Well, now I have added one more thing to my list of things I am responsible for. I am now a Certified Trainer. Don’t get me wrong, I am excited. It will be fun being involved in the movement. The conference was great. I learned there is always more to learn. And of course it was nice to put a person to the name I see when I seek out Live Help or read blogs.

I did come back energized and ready to move my company forward with Therap. I want a Therap committee. Yes, that is correct, we do not currently have a Therap committee. But we will! And then hold on to your hats. I guess since I am in Texas I should say hold on to your cowboy hats.

I have to say it was nice to get back to Texas weather. I did miss the warm and wind. I live near Dallas and have read that Dallas is windier than Chicago. I don’t think it is windier than West Texas though. Stay tuned. I’ll be back. Same place another time.

By |2016-11-03T10:15:32+00:00February 13th, 2013|Categories: Jo Vaughan's Posts|Tags: |1 Comment

A Picture Says It All

One more example of how Therap can be a time, energy, and space saver. I took this snapshot when visiting an agency who has been using the system since the beginning of the summer. Needless to say, not all systems have been “Therapised” just yet.  They are getting there though.

Paper v Laptop
Paper v laptop

That’s one of my Subject Matter Experts sorting through a stack of papers for a training segment she is handing off to another coworker. Papers easily that were ten years old were in the stack. It took a little time and space to say the least.

My work has been heavily “Therapised” so my portion of the table is that small section where you see the laptop.  That’s it.  That’s a far different picture from a little over a year ago when paper was how I justified my job.

Today I feel a little lighter, faster, and organized enough to move to a different space if need be. She may need more room!

By |2016-11-03T10:15:33+00:00November 7th, 2012|Categories: Shannon Crawford's Posts|Tags: |Comments Off on A Picture Says It All