Lessons learned from golfing with your dad… A Therap parable

Hello from Texas!!!

First I wanted to say thanks to all of those who have helped smooth over the upgrade process.

I have been in the field for a solid two months in Texas assisting four agencies with set up, data imports, training, equipment overhauls and Go live procedures for T-logs, GERs, and SComms. I have been RUNNING all over Texas with the assistance of planes, trains, automobiles, and even an ATV and a cruise ship thrown in there for sport. Literally I crossed 6 rivers today on a trip to train an agency’s direct care staff on three modules.  Who knew there were 6 rivers in Texas you could cross in one day.  I have learned a great many things when visiting and assisting agencies in Texas. Some lessons were planned and some were “discovered”.

On a brief weekend hiatus at home in Dallas, Texas this past weekend I was able to squeeze in some one on one time and play a round of golf with my dad. He is extraordinarily good at giving advice on your game, whether solicited or not. I seem to always mix business and recreation, so in between fatherly lessons, I took a few snap shots of his own game and felt it appropriate to put it into Therap appropriate language. Here’s what I have learned from example…

Square up with the ball = face the task at hand.  Whether it be a data upload or a training class, know how to to size up the job.

Always bring the right club = make sure you have the right tools for the job and always have that “special” tool for those surprise occasions when the internet goes down in the middle of a class of twenty.

Dress the part = A name tag doesn’t hurt.

Don’t get too far away from the ball = never be gone too long from an agency in the transition of rolling out a new module.  Check in with leads on a daily/weekly basis even if they are not checking in with you.  Activity tracking can be your biggest key but it does not replace a phone call.

Don’t move your head = My favorite advice… anticipate that something may distract you in any major implementation whether it is a regulation change, a system upgrade, a power outage, or a last minute change in agency experts.   Keep your eyes on the prize and try not to let the distractions take you away from the end goal.       Lunch!      No… a successful implementation and happy users.

There were pictures but apparently my parental controls are still active.  Oh well.  I will be seeing some of you hopefully at the Texas Therap Regional conference.  For the rest of you, if you come to Texas I’m sure to run into you if you’re ever near a river.


Happy Trails, Shannon Crawford


By |2012-08-28T05:28:01+00:00August 28th, 2012|Categories: Shannon Crawford's Posts|Tags: |Comments Off on Lessons learned from golfing with your dad… A Therap parable

Rolling out Mosaic Texas

Picture of The lone star state

My home. The lone star state


After traveling across most of Texas for the last few months and getting acquainted with leaders in individual agencies of the non-profit provider Mosaic, I was happy to start a roll out in my home agency of Mosaic in Dallas, Texas. A small group of leaders had been talking about and planning for the first phase roll out for the Dallas agency for months. Picking up where the pilot group – a sister agency in Corsicana – left off, we thought we were smartly prepared. We had a great mobile lab set up and lots of hands on access for the over 60 staff who would be implementing the first phase of a four year roll out. We had hand outs, webinars, T-girl demos, backups, and all.

Picture of Shannon Crawford

my professional head shot

No matter how much you talk about and train on Therap, build the excitement, and cross those “t’s” or dot those “i’s” in the system; the first day is always a lesson and a nail biter. It’s like waiting for a flower to bloom. There’s a lot of prep work, planting the seeds, tending the garden, getting rid of weeds, and then waiting for that one day to see if your efforts amounted to something. June 12th was the day… the initial sign on, the inevitable lock out, reset, etc. It was a funny start with some folks still practicing in the demo account. Then finally an actual real live T-log surfaced. The first number appeared on a screen. That’s when you know at least one person was listening and got it. The numbers kept coming.

The staff of course were great and supportive and with a little love and care and Therap technical support, the first week of implementing T-logs, GERs, and S-Comms started with a “slow simmer” but ended with a bang. Working in your own home agency is a little more nerve-wracking but with plenty of reward when you see the people who have supported you getting tools to support them with their demanding jobs. So Congrats to Mosaic in Dallas for joining up with Therap, and for the rest of Texas… I’ll be seeing you soon!

Shannon Crawford, Newbie Certified Trainer in Action.

By |2016-11-03T10:15:40+00:00June 18th, 2012|Categories: Shannon Crawford's Posts|Tags: , |2 Comments

Two More…

and if you are keeping count, that makes 58 certified smarty pants sprawled all over the country. All these comings and goings, who can keep up? That number will change by next week. Promise!

Picture of Maggie Paine, Associate Director (and QMRP) for Allegany Arc in Wellsville, New York.

Maggie Paine is the Associate Director (and QMRP) for Allegany Arc in Wellsville, New York. She is their provider administrator, which is no small feat with their hundreds of staff and consumers. They are newer to Therap than some of their other New York neighbors, having used it for about a year so far. Maggie is a whiz with ISPs and all of the New York habilitation plan material. Look out for her as she is a super smarty pants with all of that–my head was spinning. :)

Picture of Shannon Crawford, Regional Therap Coordinator for Mosaic

Shannon Crawford was born and raised in Texas! She is also the FIRST TEXAN to be an official smarty pants as far as Therap is concerned. Shannon is the Regional Therap Coordinator for Mosaic (she is joining her posse, as many Mosaic folks lurk in the halls of Certified Trainer-hood). She has been with Mosaic for eight years in a variety of positions. She also knows this Therap stuff inside and out! (And “Tlog” always sounds better with a Texan accent…)

More coming.


By |2012-05-04T18:50:11+00:00May 4th, 2012|Categories: Allison's Posts|Tags: , |Comments Off on Two More…
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