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Free Webinar: Oversight Account – maintenance, FAQ’s, caseloads, OS reports Sept 15, 2016, 2 PM EDT

We are pleased to announce our free Certified Trainer led webinar on Oversight Account – maintenance, FAQ’s, caseloads, OS reports which will be held on September 15th, 2016 at 2pm EDT. Certified Trainer Lorelei Glenn will provide training regarding the maintenance, caseloads, generating oversight account reports, and answer and lingering questions you may have surrounding the use and implementation of your oversight account.

Click here to register.

By |2016-09-12T07:21:42+00:00September 12th, 2016|Categories: Lorelei Glenn's Posts|Tags: , , |Comments Off on Free Webinar: Oversight Account – maintenance, FAQ’s, caseloads, OS reports Sept 15, 2016, 2 PM EDT

Creative uses of “Individual Contacts”: Surveys, Maps, and Stakeholder Relations

We are pleased to announce our free Certified Trainer led webinar which will be held on September 2, 2016 at 1pm EDT. Certified Trainer, Tom Peterson, Quality Assurance Specialist at D&S Community Services, will walk users through how to take contacts and create Google Maps, conduct Satisfaction Surveys, improve Stakeholder relationships, and verify addresses.

Click here to register.

By |2016-08-28T09:15:36+00:00August 28th, 2016|Categories: Certified trainer|Tags: , , , |Comments Off on Creative uses of “Individual Contacts”: Surveys, Maps, and Stakeholder Relations

An Overview of Policies and Procedures Considerations for Direct Support Professionals

We are pleased to announce our free Certified Trainer led webinar which will be held on Aug 4 at 1pm EDT. Certified Trainer, Tamela Rystrom, will walk users through establishing policies and procedures for direct professionals based on her experience as Executive Director of California Community Opportunities. You may be a new user or longstanding user, having tips, reminders, and policy considerations for your DSPs is always a great topic for learning and discussions

Click here to register.

By |2016-11-03T10:15:08+00:00August 3rd, 2016|Categories: Certified trainer|Tags: , , |Comments Off on An Overview of Policies and Procedures Considerations for Direct Support Professionals

Hell Week= Surprise Week

Every year we hold an agency wide Therap training for our staff. This consists of six, roughly 12 hour, days of 1.5 hour class sessions. As you might expect by day three the instructors, myself and one other, are having nightmares about the sessions. We have been doing these trainings, whether its review or new material, for the last four years and have always had the staff logging on to Therap and following along. So, for the last three years we have had trainings where the staff stare at a computer screen while myself and the other instructor drone on and on. But not this year, this year we decided to shake things up a bit.

This year we decided not to use computers and we played Therap Jeopardy. Surprises came by the truck load. First The classes were far more engaged. Second the increased engagement fostered some absolutely fantastic discussions and Ah ha! moments. Now, Therap is a web based system, so having no computers was a concern, but in the end the result was the biggest surprise, and testament to its user friendless. Several of the questions asked staff to walk through this process or that process. My socks were blown off when staff verbally using the correct terms and everything were able to explain what we were asking. Not only that, but were able to add valuable insights from a Support Staff’s position that myself and the other instructor could not have given.

When a system works in such a way that it makes it possible to recall the process without actually looking at it speaks volumes. So, I guess in short what I am trying to say is this. For staff, that have already gone through some sort of introduction to Therap, don’t be afraid to go off grid every once and a while. It breaths new life into training and gives them a sense of pride that they really do know their stuff.

A Day in the Life of a Therap Administrator

Hi All,
As promised, the webinar titled “A Day in the Life of a Therap Administrator” has been published to YouTube. This webinar was lead by Kristen Thompson, Certified Trainer. This webinar is an excellent resource for both new and existing Therap administrators as it assist with internal quality assurance efforts. Overall, this webinar walks administrators through the actions needed to maintain compliance within the confines of your agency’s quality standard.

 

 

 

 

 

Should you have additional questions, please reach out to Kristen Thompson, certified trainer or myself.

Have a fantastic day!

Chelsea Newby, M.P.A
Training and Implementation Specialist

By |2016-11-03T10:15:09+00:00May 19th, 2015|Categories: Quality Assurance, Uncategorized|Tags: , , , |Comments Off on A Day in the Life of a Therap Administrator

The last days…

As we enter these last days of the year a season of reflection reaches its crescendo. And, what I find is that through all the struggles and victories there are always constants. Those constants are as varied as those who rely upon them. For the purposes of this rambling I will restrict myself to the constant of Therap.

Yes, Therap has had several updates throughout the year. These updates have ranged from little changes to ones that alter how we input data. Though these changes were many they still kept with the long standing ease of use which Therap has always strived for. For that I am thankful.

The other Therap constant that I am always thankful for is the amazing Therap Team. No matter the situation the amazing team at Therap has always been patient and super excited to help solve the problem. Getting a little more personal is the amount of grace that is  extendes to a certified trainer such as myself that is struggling to uphold his end of the bargain; Being more active with blogging and webinars is actually my number one professional goal for the new year (yes I will need your help with this Allison).

Well that is it for now. Wishing all of you a Merry Christmas, Hanukkah, Kwanza, Festivus, or just a happy winter season. Can’t wait to see ya’ll at the National Conference.

By |2016-11-03T10:15:09+00:00December 17th, 2014|Categories: Allison's Posts, Uncategorized|Tags: , , , |Comments Off on The last days…

It has been a WILD Ride!

The time has come to transition Therap from a project to Operations for Mosaic.

We are quickly approaching our destination!

November 1st will mark the end of the initial planned implementation of Therap

(that started over 3 years ago) at Mosaic.

It is exciting to think about the progress that has been made

and the success that has been achieved.

Congratulations, Mosaic!

By |2016-11-03T10:15:10+00:00October 27th, 2014|Categories: Lorelei Glenn's Posts|Tags: , , , |Comments Off on It has been a WILD Ride!

Hanging my head.

I have not posted in a long while, and for that I hang my head in shame. And now to add insult to injury, I am just going to pose a question.

For those agencies using skin/wound how do you get your staff to access the tracking in the same way, since there are 3 options for accessing the data?

That being asked, all is well here in the Pacific Northwest. Several of our departments are coming more online and using more pieces of Therap. The greatness of job security…I love it.

By |2014-08-14T20:48:51+00:00August 14th, 2014|Categories: Craig Buswell's Posts|Tags: , , , , , , |Comments Off on Hanging my head.

Import Blood Glucose records from meter/insulin pump

This morning, as I am getting ready to go to my endocrinologist appointment for my Type 1 Diabetes, I was thinking – wouldn’t it be nice if we could import blood glucose records into Therap from meters and insulin pumps? I know that most current meters and insulin pumps have the capability to import/export all information from a period of time using an online web-based system built for the meter/pump. Instead of manually inputting the information into Therap it could be loaded daily or weekly and included as part of an ISP Program!

I’m still trying to get my doctor’s office to look at my online records instead of having me print out and bring or fax to them, but at least the capability exists.

By |2014-04-09T14:46:16+00:00April 9th, 2014|Categories: Lorelei Glenn's Posts|Tags: , , , , |Comments Off on Import Blood Glucose records from meter/insulin pump

Prezi’s from my Conference Presentations

For those of you who are interested in my presentations that I gave at the National Conference in Kansas City, here are links to the on-line Prezi’s that I used.

 

Getting the Most from TMS and Therap’s SCORM

 

Tracking & Trending GER’s

 

 

 

By |2014-02-12T22:59:28+00:00February 12th, 2014|Categories: Lorelei Glenn's Posts|Tags: , , , , , , |Comments Off on Prezi’s from my Conference Presentations