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Free Webinar: Using Therap in New York State: A Review of the Full Individual Support Plan and Hab Plan, Oct 18, 2016, 1 PM EDT

We are pleased to announce our free Certified Trainer led webinar on ‘Using Therap in New York State: A Review of the Full Individual Support Plan and Hab Plan’ which will be held on Oct 18th at 1pm EDT. Certified Trainer, Roslita Lilley, Therap Admin at Liberty ARC, New York, will walk users through using the ISP to meet New York State regulations. Additionally, she will review the synergy between the Individual Data Form, the Individual Support Plan, and the Habilitation plan within Therap.

Click here to register.

By | 2016-10-17T07:20:38+00:00 October 17th, 2016|Categories: Certified trainer|Tags: , , , |Comments Off on Free Webinar: Using Therap in New York State: A Review of the Full Individual Support Plan and Hab Plan, Oct 18, 2016, 1 PM EDT

Free Webinar: Podcast: Training New Hires, Sept 30, 2016, 1 PM EDT

We are pleased to announce our free Certified Trainer led webinar on Podcast: Training New Hires which will be held on Sept 30 at 1pm EDT. During this podcast, we will have an open discussion regarding best practice for training new hires and existing staff.

Click here to register.

By | 2016-09-25T11:30:42+00:00 September 25th, 2016|Categories: Certified trainer|Tags: , , |Comments Off on Free Webinar: Podcast: Training New Hires, Sept 30, 2016, 1 PM EDT

Only 3 Weeks Away!

Happy January to you all from us here at Tobosa Developmental Services in Roswell, NM.  I wanted to start the New Year off by expressing how very excited I am about the National Conference in Vancouver, WA!  We were lucky enough to get selected to do 3 presentations during the conference.  I am looking forward to networking with new people and to seeing some great familiar faces.  We will be taking a group of 6 from here (including Bill Jones and I – who will both be presenting).  What an awesome experience we had at the other conferences we attended and we have no doubts that this one will be just as awesome.

One of the things we are working on here in Roswell, is to use the Training Academy more formally this year.  We have been using it since Nationals last year, very informally.  We use it now to learn about new modules as we attempt to use them within our agency.  But starting in 2016 we are looking at implementing them into our New Employee Orientation Training.  It is exciting and I can’t wait to see how we make it work for us.

I could blog on for hours, but I will wrap it up – and save my breathe for our presentations – Can you believe it is in 3 weeks from today?!?!  Ahhhhh!!!!!  Better get back to preparing -ha ha.  See you guys there.

Jessica

Hell Week= Surprise Week

Every year we hold an agency wide Therap training for our staff. This consists of six, roughly 12 hour, days of 1.5 hour class sessions. As you might expect by day three the instructors, myself and one other, are having nightmares about the sessions. We have been doing these trainings, whether its review or new material, for the last four years and have always had the staff logging on to Therap and following along. So, for the last three years we have had trainings where the staff stare at a computer screen while myself and the other instructor drone on and on. But not this year, this year we decided to shake things up a bit.

This year we decided not to use computers and we played Therap Jeopardy. Surprises came by the truck load. First The classes were far more engaged. Second the increased engagement fostered some absolutely fantastic discussions and Ah ha! moments. Now, Therap is a web based system, so having no computers was a concern, but in the end the result was the biggest surprise, and testament to its user friendless. Several of the questions asked staff to walk through this process or that process. My socks were blown off when staff verbally using the correct terms and everything were able to explain what we were asking. Not only that, but were able to add valuable insights from a Support Staff’s position that myself and the other instructor could not have given.

When a system works in such a way that it makes it possible to recall the process without actually looking at it speaks volumes. So, I guess in short what I am trying to say is this. For staff, that have already gone through some sort of introduction to Therap, don’t be afraid to go off grid every once and a while. It breaths new life into training and gives them a sense of pride that they really do know their stuff.

By | 2015-05-28T20:05:52+00:00 May 28th, 2015|Categories: Posts, Uncategorized|Tags: , , , , |1 Comment

Staff Trainings….UGH turning into WOOHOO

I have to say that when we first started Therap I wish we had given consideration to how much continuous training we would be doing. Unfortunately we jumped in as if competing for best cannon-ball in a national competition, so almost 2 years later we still have staff who are not trained appropriately.  All in all this causes an unwanted headache for many people within the organization.

So….. a year ago (1 year into Therap) we developed a Therap Committee…. thank goodness!!  There are approximately 10 staff that volunteered their time to assist.  What I enjoy most is having varying positions within the agency represented.  The difference between our DSPs, Leads, Directors and Executive positions is nice to have reflected in the committee.  It’s an opportunity to discuss the documentation that is taking place and how others view it, etc.  It has also started ‘Therap talk’ which was not occurring prior to developing this group.  What do we want Therap to do for us, how can we manipulate and use it differently to satisfy state requirements.  Of course always trying to move in a ‘paper-light’ direction.

And now…. another year later, we are finally developing a computer training lab.  When I say we are developing it, literally we started moving furniture out of the space this morning…… I don’t think Christmas will be as exciting as this lab is for me this year!!!  Wooohooooo….. I feel like I could shout it.  I believe this will make the biggest difference for us since starting with Therap.  This will give us an ultimate training tool to provide staff with up-to-date information in an all-inclusive learning environment.  How exciting is that!!?  So, at this point if you are reading my post and can take a moment to share any of your experiences or give me feedback on what may have or may not have worked for you… I would greatly appreciate it.

On that note… hope everyone has a wonderful Thanksgiving weekend and doesn’t get injured during Black Friday shopping!!

Enjoy –

Kali

By | 2014-11-26T16:15:51+00:00 November 26th, 2014|Categories: Kali Rose's Posts|Tags: , , |Comments Off on Staff Trainings….UGH turning into WOOHOO

Hanging my head.

I have not posted in a long while, and for that I hang my head in shame. And now to add insult to injury, I am just going to pose a question.

For those agencies using skin/wound how do you get your staff to access the tracking in the same way, since there are 3 options for accessing the data?

That being asked, all is well here in the Pacific Northwest. Several of our departments are coming more online and using more pieces of Therap. The greatness of job security…I love it.

By | 2014-08-14T20:48:51+00:00 August 14th, 2014|Categories: Craig Buswell's Posts|Tags: , , , , , , |Comments Off on Hanging my head.

Milton’s Training Tip Titillation – Tip # 2: How to “Spice Up” Therap Training

Milton NeuenschwanderEvery organization using Therap has to do it, there is no getting around it; staff must be TRAINED on how to use Therap! But what is the best way to teach new staff on how to use Therap?

As a Staff Development Coordinator, every month during company orientation I take 1-2 hours to try and teach a group of new staff on the basic elements of Therap. So I set up my computer and projector, I have the group of new staff sit in nice comfy chairs, I turn down the lights, and I start my presentation. It never fail that 30 minutes into my presentation, I have a handful of new staff laying their heads down and succumbing to the forces of boredom and sleep deprivation.

Which brings us to our next Training Tip Titillation – How to “Spice Up” Therap Training. Through my experience as a trainer, I have come across many ways on how to “spice up” training in order to arouse your participant’s interests, keep them engaged, and retain information. So the following is a selection of the best tips I have for “spicing up” Therap training.

Tip #1 – The Beginning: Arouse Interest, Set the Mood, and Create Anticipation

Good trainings will have a beginning, middle, and an end; and so we will start at the beginning. At the beginning of training you will need to get everyone’s attention and arouse their interests by making them wonder, “What’s going on here”? You will also need to set the mood right away, so that everyone feels comfortable, everyone realizes that they are in for a good time, and everyone wants to playfully cooperate. Lastly, you need to create anticipation by making them think, “this is going to be a cool training that is going to help me.” So here are the tips on how to do that…

  • Give Them Something to Do – One of the best ways of getting you audience involved in the training is by doing something together as a group. We like to call these “Icebreakers”. One of my favorite icebreakers is to take a stuffed animal and I toss it to members of the audience. Whoever catches it introduces themselves to the group and then tosses it to the next person. Quick, simple, and very involved.
  • Show an Intriguing Picture, Slide, or Video – Youalready have a computer and projector set up, so before the training starts show your participants an intriguing picture, slide, or video. Just look at the picture I posted in this blog. I guarantee that it caught your attention and you wanted to read and see how this ridiculous picture relates to training (it is a picture of me dressed up like Garth, from Wayne’s World, during a Blizzard Ball tournament in Montana)
  • “Hang Out” Before You Start – Shake hands and say, “hello” to as many audience members as you can. Even if you work with these people every day and they already know you. Spending time with your audience before you start does two things; (1) helps loosen you up – you will be more relaxed and ready to go once the meeting actually starts, (2) it shows that you care.

Tip # 2 – The Middle: Prove your Point, Use Examples, and Explain Why

The middle of your training is the “meat & bones” of your presentation. It usually is the section of your training that involves stating facts, presenting examples, and speaking technical jargon; however, if you starting flinging around too many facts, examples, or technical jargon your training can quickly turn into “nap time”. So the following are some examples of how to keep your students’ attention and make them think that what you are telling them is in their best interest.

  • Have an Agenda – all your best trainings and meetings have an agenda or outline of what the students should expect from the presentation. An agenda also keeps the trainer on task and on time. The agenda that I would recommend for Therap Training is the “T-Checklist” (Therap New User Training Checklist) which can be found by following this link:

http://support.therapservices.net/download/attachments/6260218/Therap_training_checklist_Nov_2012.pdf

  • Encourage Hands – On Experience – One of the best ways to make sure that your students don’t get bored and start to day dream during your training is to keep their hands occupied. The best way to do this for Therap training is to make sure that all participants have their own personal laptop, computer, or mobile device in front of them to follow along with the training. Furthermore, provide each trainee with a copy of the “T-checklist” so they may check off the tasks as they are complete.
  • Know Your Student’s Name and Use Their Name During Your Training – This is a very simple technique to guarantee you have someone’s attention, but it works and it is my favorite. When you start to notice that one of your staff’s focus is starting to drift away from the training; say or write their name when giving examples. I guarantee that if you use someone’s name when writing an example of a T-log (and then read what you wrote), you will immediately get that person’s attention.

Tip # 3 – The End: Wrap Up, Call to Action!

It’s almost over and the training must come to an end, but don’t end with a dud. But instead ask yourself, “What do you want your staff to do now that they have experienced this well-prepared Therap Training?” Your ending to your training should also involve a wrap up of the presentation and be a powerful motivating event. So here are some tips for ending your training:

  • Summarize – One of the easiest ways to end your Therap Training is to provide your staff with a summary of the different modules that were taught as well as the importance of using these Therap modules for documentation and communication purposes.
  • Proclaim a “Call to Action” – A fun and “cheesy” way to end a Therap Training is to have everyone raise their right hand a quote an unofficial Therap oath. For example, “I, state your name, promise to be the best Therap User I can be. This means that I will be committed to writing daily T-logs, documenting GERs when incidents occur, tracking Health issues to the best of my knowledge, and sending SComms when I have questions to be answered.” Or you can just make up your own.
  • Always End on A Positive Note – One of the positive ways in which I like to end Therap trainings is to give compliments to my students. I tell them how great of staff they are going to be now that they have been properly trained in using Therap. This makes them feel great about themselves, and hopefully feel great about the fact that they had to go through the training.

Well I hope these suggestions prove useful when thinking about how to “Spice-Up” your trainings, especially your Therap trainings. I am always interested in hearing new ways in which to make trainings better, so if you have any suggestions, please feel free to comment.

So in the words of LeVar Burton (Reading Rainbow), “you don’t have to take my word for it, “ instead go out and try these training tips yourself!

Training Therap to New Employees

Hi There again,

So for those out there that face some employees that may be, for lack of a better word, Technologically Challenged, how do you have them prove that they understand the documentation that you require on Therap? Ensuring that they have those skills and are competent to be able to write a GER, run reports on Intake/Elimination, Enter ISP Data, or even the most basics of reading SComms and T-logs? Here at CSS we have a great staff that created these wonderful  things called competencies. These competencies detail out a lot of information, everything from understanding of our policies and Mission, Vision and Values, to initial trainings on ISP’s, BSP’s, financials and an understanding of using Person First Language and Person Centered Thinking. Along with all that and many other items, it also has a wonderful page that allows you to mark off their understanding of Therap. Now for us, these are all done over a 6 month period, but it’s reviewed at the 1st, 3rd, and 6th month to ensure compliance with Oregon Administrative Rules (OAR’s) and keeps it all neat and tidy in one place.

When your out there Training Therap, how does everyone do it? Therap is so user friendly with T-Girl, Live Help, and the step by step instruction sheets, it’s a wonder someone may not “get it. ” However, there are those out there in the world of Therap that may have trouble or may not be so used to computers. How do you get them there, and prove that they can demonstrate these skills? By creating a competency!! We have a one day training that is spent with anywhere from 5-10 employees and 2 Trainers (even though I’m the only certified one :)  ) that train  the new employees on how to use Therap and what we want from them in regards to documentation. For Example: Therap’s Purpose, Accessibility,What users use therap, How to access live help/My Issues, What to do when arriving on shift with Therap, Demonstration of Access to IDF’s/EDF’s, “My Account”, T-logs, GER’s, SCOMMs, Health Tracking and Running Reports, Contacts and supports, etc. …… and ANYTHING ELSE you wish to add! It’s a great place to keep everything in one place. This way no one can state that they didn’t know how, or was never trained, or never got the help (they should be accessing LIVE HELP, if not asking).

This helps prevent any error in documentation with the excuse I didn’t know how, or no one showed me, or geesh, I never knew that!. We’ve all heard the excuses I’m sure… but with these, not only to you ensure that your staff have the knowledge, but that they can demonstrate it as well! It makes lives easier all around, by knowing, and trusting that the staff you have in place are not only confident in their abilities on Therap, but they have access to help when they need it, and your job becomes easier by having competent staff that know HOW to Document what they need to, Where they need to.

Now, for everyone out there, I would like to know how you train? Do you have an easier process? A different one? A similar one? We all have so much to offer, and now I’ll be picking your brains on all the possibilities that are out there. ….

with that… I’m off… :D

-Racheal.

 

 

By | 2014-03-30T06:22:36+00:00 March 30th, 2014|Categories: Racheal Anderson's Posts|Tags: , , , , , |Comments Off on Training Therap to New Employees

How to Complete A Quality Assurance Check with Therap.

Okay, for those that know me I LOVE the Therap MAR. I tend to keep all my ducks in one basket, so for QA checks, I didn’t want them completed elsewhere, or someplace additional that my staff would have to search for or forget about,  so I added them to the MAR itself, (as that’s what they’re QA’ing anyway). Keeps everything neat and tidy. So here it is everyone, How to complete QA checks using the Therap MAR. :) hope you find it as useful as I do.  I also have a Print outable copy, that’s picture friendly as well if anyone feels up to using it, just shoot me an email and I can zip It off into cyber space for you. :)

How to do QA (Quality Assurance) Checks on Therap

First off you will be tracking this medication on the MAR, similar to a PRN medication. To Do this you will see similar steps in the process.

  1. Click “Add New Medication”
  2. This will now take you to the Medication history page. Here is where you begin to create the QA check.
  3. Under Medication Name:
    1. This is where you enter QA and the time that you want the check done. For example:     “ QA CHECK 8AM”  This should be done at each shift change. Normally, just putting QA check is best, you’ll see later, that you can see the time that the QA was done, showing you for each shift change that It was completed.
  4. For all the medication information. Fill in the medication type for “PRN MEDICATION” and  schedule for “As Needed”.  Leaving it blank will cause the QA section to not work properly.
  5. In the comments section, add the purpose for the QA and include all the items you want staff to QA.  For Example: QA check of all MARS, Bubble packs, Intake/Elimination Data, BSL Entries, etc.
    1. This helps to ensure that staff are acknowledging that they checked to ensure that all the listed items are accurate.
  6. Now when you open the MAR you will see that it is listed in the PRN section.
  7. In order to record the QA, you need to open up the Medication up to Record Data in Detailed Mode.
  8. For the very first entry you should scroll down to “administered”. This will allow for follow ups to be completed. This should be completed by your staff only on the 1st day of the new month.
  9. You will now see that the medication has been administered. This is the VERY First and only entry that should be entered like this. You can now click “view” to see the comments.
    1. By viewing the comments, you’re able to see the time and date stamp and the staff responsible for completing the check. This ensures that they are completed accurately and on time at the beginning/end of each shift or per your QA system and does not allow staff to alter the QA check.

Happy QA’ing Everyone. :) – Racheal.

By | 2016-11-03T10:15:13+00:00 March 28th, 2014|Categories: Racheal Anderson's Posts|Tags: , , , , , , |Comments Off on How to Complete A Quality Assurance Check with Therap.

Milton’s Training Tip Titillation – Tip #1

"The Milton"As a new blogger to Therap, I wanted to start my blogging experience in a successful manner; and, in order to do that I needed to come up with a good blogging strategy. So I decided to do some research on “How to write a compelling blog article”, and I must say that there are a lot of tips and opinions on how to write a good blog. So I decided to take what I thought were the best tips and apply them to my new Therap blog!

Tip 1 – Have a powerful headline.  I went back and forth with creating a headline that was interesting and powerful, yet describes exactly what I want to talk about in this blog. My first thought was “Milton’s Training Tip Tantrum” (notice the alliteration), but then I thought the word “Tantrum” was too strong and made me sound angry. So maybe a good headline would be “Milton’s Tantalizing Training Tips”, but then I thought the word “Tantalizing” described something that people may want, but then can’t have. This should not be the case. So finally, I came up with “Milton’s Training Tip Titillation”. This I believe is a headline that people will remember because it grabs people’s attention and tells people that the blog is going to provide training tips that will pleasurably excite them.

Tip 2 – Have a Theme that your audience can relate to.   So I thought to myself, what is a good theme that I know a lot about…TRAINING (since I am a Staff Development Coordinator). And guess what; since this is a Therap Certified Trainers blog, TRAINING is something everyone reading the blog should be able to relate to.

So my first Training Tip is actually a reference to a FREE online learning source at http://www.gcflearnfree.org/. That is correct, it is FREE. This is an online learning source that provides free videos, step-by-step instructions, online tutorials, etc., on various learning subjects including computer software like Excel 2010 (which a lot of Therap users use for reporting). For a full list of computer technology learning just follow this link http://www.gcflearnfree.org/computers. Enjoy!

Tip 3 – Enrich your entry with various media – Don’t settle with just words. Grace your blog article with images or videos to further its appeal and complement your textual content.

So here is an example of an Excel video tutorial that you can find on www.gcflearnfree.org/computers:

Excel 2010: Navigating Excel 2010

Tip 4 – Tell a story – Start by raising an issue, continue with answering it and providing backup or proof, then end with reaffirming the solution to the issue you raised. Enough said…read the article.

Please stay tuned for more training tips from “Milton’s Training Tip Titillation” Blog. Until next time, in the words of SPOCK, “Live Long and Prosper”.

The End!

By | 2016-11-03T10:15:19+00:00 November 15th, 2013|Categories: Milton Neuenschwander's Posts|Tags: , , |1 Comment