Who is that??

I’m curious how providers out there ensure that IDFs are filled out in a timely manner for new intakes.

What are people’s expectations for IDFs to be completed after the intake?

How do you check?


By |2014-07-07T23:33:39+00:00July 7th, 2014|Categories: Eddie Fung's Posts|Tags: |Comments Off on Who is that??


Several months ago, I was told by someone that she heard a manager say, “Does Eddie have nothing better to do than to review my Therap stuff?

Then it hit me… perhaps people don’t understand the concept of quality assurance.   Could it be that what I assume is a common concept is lost on some people?  I can only imagine what this person thought I did at work all day.  “Is Eddie bored so he is checking my documentation?

When I teach classes about reviewing Therap data, I explain the concept of quality assurance.  “How many of you worry about your engine falling apart when you’re driving your car?  No one?  Why don’t you worry about it?  Could it be because you trust that the car manufacturer has some sort of QA process to ensure the quality of the product?

I usually see some eyes light up as the concept of QA suddenly sinks in.  I further elaborate that QA is a continuous feedback process to ensure certain standards are met.  It’s not necessarily punitive in nature, though the lack of improvement may deem otherwise.  It is a process that all managers should be doing with their employees to evaluate performance.

To really drive home this concept, I break it down into these steps:

  1. Determine standards and expectations
  2. Clearly communicate these standards and expectations
  3. Train and provide resources on how to meet these standards and expectations
  4. Evaluate performance against these standards and expectations
  5. Give feedback
  6. Re-train as necessary
  7. Repeat Steps 4 through 6

Wow, this ended up being a longer blog entry than I expected… perhaps I am bored :)

By |2016-11-03T10:15:17+00:00February 21st, 2014|Categories: Eddie Fung's Posts|Tags: , |Comments Off on Bored??

TMS (Too Much Stuff)

Ok, so this is my first blog entry… ever… anywhere. Facebook rants do not really count.

My agency hopes to implement TMS this year and from everyone I’ve talked to, it’s both easy and hard at the same time. Just like everything else in Therap, it appears to be all about understanding the cause and effects of things.

So, I’ve set up some classes and courses in a demo account to mimic a few classes at my agency. I was going to pilot TMS with a real program at work but decided that this is a safer way to play around (I wish TMS was available in Test Mode).

What I’m worried about are those subtle (almost hidden) details that affect how TMS works. For example, I just learned that you can’t assign a trainee to a supervisor unless there is an individual enrolled in a program.

Are there other “tricks” like this about TMS that others have learned? Thanks!!!

By |2016-11-03T10:15:18+00:00February 10th, 2014|Categories: Eddie Fung's Posts|Tags: , |5 Comments

Upcoming Regional Conference

Our NM Regional Conference is quickly approaching – next week infact! I’m looking forward to learning new things and helping others learn about Therap. I’ll be leading two sessions that I’m pretty excited about.

1. Reports for Audits, Survey, and Accreditation
2. The NM ISP and Therap

I’m hoping to support NM agencies to maximize their state-mandated Therap access, so it is useful to them in many levels. The most time cosuming part is making sure there is enough dummy data in the demo accounts to actually show something worthwhile when pulling reports. So for the next week, that’s what I’m up to.

By |2013-05-20T17:48:11+00:00May 20th, 2013|Categories: Brianne Conner's Posts|Tags: , , , , , , , , , , |Comments Off on Upcoming Regional Conference

Little fish.

Testing. Testing. Is this thing on.

I am new to the great big sea of information that is Therap. I have been swimming in it for about a year and have come to realize a few things. First, the deeper into Therap one goes the more amazing it is. Second is that fact that once you step into the Therap waters you are carried swiftly (and gladly) into those deeper waters. And finally I have learned that no matter how deep you get there is always a friendly Therapite to guide you.

Until next time this is Craig, from the blue waters of the Pacific Northwest, signing off… Wait is this thing still on.

Our Utah Campaign

We just finished up on our company-wide training to move forward using Therap.   One thing we realized is that one of the most used modules has a great feature that is usually overlooked.

I’m referring to T-Logs and Sharing the T-Log with other programs in the organization.  Right now, we have to click SHOW DETAILS to find this feature.  Although we showed staff where to find it, most everyone agreed it would be better to have it visible.

I did a little research and found that this feature used to be visible.  There are comments in  “Ideas” about this dating back about a year.

So, we are on a campaign.  We would like to have “Share this T-Log with the following program(s)” visible again.

The topic is active again in the “Ideas” section so if this is something you would like to see happen, make your opinion known.


By |2011-12-20T22:45:10+00:00December 20th, 2011|Categories: Ann Myers's Posts|Tags: , |Comments Off on Our Utah Campaign

Hello from Utah

As the official first Certified Trainer in Utah, I figured I better be the first to blog too.

My expertise is in Personal Finance but I also have a role as Provider Administrator and am the Therap go-to gal at my organization.  If I don’t know something, I figure it out.   My organization, Columbus Community Center, is preparing for  mandatory training sessions  for our direct care staff where I will be co-presenting/training.  We even just acquired 10 notebook computers for training.   I was excited about Therap from the day I learned about it and happy to be part of it.  I hope I will have things to share with everyone in the future.

By |2016-11-03T10:15:51+00:00November 20th, 2011|Categories: Ann Myers's Posts|Tags: , , |1 Comment

Welcome, Jeana Forthman!

Picture of Jeana Forthman, Certified Trainer of Therap, Dressed as a Character from Star Wars

Jeana wins with best photo. There have been no other Certified Trainers dressed as a character from Star Wars.

Jeana does IT, quality assurance, and all kinds of things at Phoenix Services Corporation in Utah. She is uber-smart (like Big Bang Theory kind of smart); like SQL server, Crystal Report kinda nerd smart. She is out of my league–I aspire to that level of geekiness.

I can’t wait for her webinars and blogs. Quantum Therap?…Maybeeee…..


By |2016-11-03T10:15:51+00:00November 18th, 2011|Categories: Allison's Posts|Tags: , |Comments Off on Welcome, Jeana Forthman!
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