California Billing User Group

We are  pleased to invite Therap users of California to our upcoming online user group on the topic “California Billing User Group” which will be held on 30th of June, 2020 at 10:00 AM (PDT). This user group will give you the opportunity to virtually meet other users from different agencies of the state to troubleshoot, network, discuss state and regional issues, and clarify and learn about the latest Therap releases.

Therap’s Billing module is among one of the most exclusive and essential web-based applications offered by the organization. This electronic billing service assists provider agencies to create and send claims for the services provided to individuals. Therap experts Brent Hesse, Stan Higgins, and Dawn Gilder will walk you through the Billing module while focusing on various reports such as Utilization Report, Reconciliation Report, Eligibility Inquiry and many more.

Book your seat to know more about the Billing module by Therap!

Hawaii User Group

Less than two weeks remaining for our upcoming “Hawaii User Group”! The event has been scheduled on June 23, 2020 at 10:00 AM (Hawaii Time). This online user group will be very enlightening with our adept members of Therap Services team, Calvin Christensen, Kevin Dierks, Jody Traina, Seanette Lancaster, Robin Forbes, and Dawn Gilder.

Therap has been supporting service provider agencies in Hawaii since 2007. To date over one thousand individuals with disabilities and seniors in Hawaii have been supported by an agency that uses Therap’s Electronic Documentation and Communication tools, and over one thousand staff have been trained to use the system successfully. This includes the full spectrum of services in Hawaii meeting State requirements and increasing quality and operational efficiency. 

Contents of Discussion

  • Introductions
  • Questions / Discussion by Providers
  • Scheduling/EVV in your state
  • New IDF
  • Mobile SComm
  • Charting the Life Course
  • COVID-19
  • Questionnaire
  • ISP Programs

Bring your questions and get them reviewed by the experts!

Register today to learn more about using Therap’s suite of applications in Hawaii!

Alaska User Group

Therap Services is delighted to invite all users in Alaska to join Alaska User Group. This online user group is scheduled to be held on 16th June, 2020 at 09:00 AM (AKDT). The presenters of this exciting event will be Calvin Christensen, Kevin Dierks and Seanette Lancaster. These Therap team members will be available on hand virtually to answer any technical questions and transmit the group’s consensus state needs and requirements to the Therap development team for review. Additionally, this online user group is going to primarily focus on several significant topics of interest relevant to using Therap’s I/DD software

Topics of discussion include:


  • Introductions
  • Questions/Discussion by Providers
  • Scheduling/EVV in Alaska
  • New IDF
  • Mobile SComm
  • Charting the LifeCourse
  • COVID-19
  • Questionnaire
  • ISP Programs


and more!

Register now to learn more about what Therap has for users in Alaska!

Utah User Group

Great news for Therap users of Utah! Therap has organized an upcoming “Utah User Group”, specially oriented for the agencies of the state that use Therap’s suite of applications. The user group has been scheduled for June 16, 2020 at 2:00 PM (MDT).

Know the Presenters

This exciting event will be hosted by Therap experts, 

  • Calvin Christensen
  • Kevin Dierks
  • Sarah Christiansen
  • Seanette Lancaster and
  • Robin Forbes

Therap has been organizing user groups to bring users from agencies in the same area virtually who meet to troubleshoot, network, discuss state and regional issues, and clarify and learn about the latest Therap releases. This event has been arranged to discuss on the following contents,

  • Introductions
  • Questions / Discussion by Providers
  • Scheduling/EVV in your state
  • New IDF
  • Mobile SComm
  • Charting the Life Course
  • COVID-19
  • Questionnaire
  • ISP Programs

Click here to register for the user group.

Visit Therap’s Utah state page to know more about us.

Oregon User Group

Therap is pleased to invite all Oregon users to the upcoming Oregon User Group. This online user group is scheduled to be held on 20th May, 2020 at 9:30 AM (PDT). Therap experts, Stan Higgins and Seanette Lancaster, will be the hosts of this online session. 

Through this online user group, you will get to learn about the recent enhancements and modifications to Therap modules. You will also get the opportunity to address your state requirements and regulations. We always welcome your recommendations and convey them to our designated teams. Additionally, the Q&A session will be the perfect platform to bring up any queries or concerns. 

Topics of discussion may include important Therap modules such as: 

Meet the Presenters:

Stan Higgins is Therap’s Business Development Consultant at present. He has been fulfilling this role since 2018. Stan has 22 years of professional experience working in the Developmental Disabilities sector. His past professional roles include CA in Supported Living, Day Program, Independent Living, Transportation, Job Placement, Residential and Recreation services for adults as well as Executive Director for an agency in Sonoma County. 

Seanette Lancaster is currently the Senior Training & Implementation Specialist at Therap Services. In prior to joining Therap, she had acquired more than a decade of experience as a Billing Coder/Specialist. Seanette has past professional experience working in Developmental Disability Programs in the state of Oregon.  

Register now to learn more about using Therap’s suite of applications in Oregon!

Colorado Billing Overview

Join our upcoming webinar on Billing overview for the users in Colorado scheduled for November 21, 2019, at 12:00 pm MST/2:00 pm EST. Our Therap experts Brent Hessee and Susan Allen will walk you through the webinar and answer questions that you might have.

In this webinar, they will cover an introductory overview of Billing in Colorado. The attendees are about to discover the key secret to increasing productivity, streamlining administrative tasks and becoming audit-proof.

In this webinar you will learn the five steps of Billing:

  • How to become audit-proof
  • Review the four data collection methods to produce billing
  • Review of Service Authorizations
  • Review of Utilization Reports
  • Review of Claim Management and Reporting
    • Unclaimed
    • Claim Aging
    • Reconciliation
  • Quick Peek of Billing Tools
    • Bulk Rate Change update
    • Manual Payment Posting
    • Invoice Billing

Click here to register for the webinar. Click here to know more about what Therap has in store for the users in Colorado.

User Group Meeting for Users in California

User group meeting for users in California is coming to an area near you soon! The user group meeting is scheduled to be hosted at the DoubleTree by Hilton Hotel San Diego – Mission Valley on Tuesday, November 5, 2019, from 12:00 PM to 3:00 PM (PST). There is no cost associated with this meeting. The user group will be hosted and conducted onsite at the DSN Annual Meeting in San Diego. 

Click here for onsite registration.

Click here for online registration.

Know the hosts:

Stan Higgins joined Therap in 2018 as a Business Development Consultant. He has worked in the Developmental Disability field since 1998. Stan served as the Executive Director of an agency in Sonoma County, CA which provided Supported Living, Independent Living, Day Program, Transportation, Residential, Job Placement and Recreation services for adults.

Brent Hessee joined Therap in 2011. He began working in the field as a Direct Support Professional and has worked in multiple facets of an organization for 10 years. Brent began his career at Therap as a Training and Implementation Specialist. He has trained over 15,000 people on how to effectively implement Therap at their organization and has witnessed the positive effect that Therap can have in the transformation of an agency. 

Click here to join this meeting onsite and/or click here to join this meeting online.

Regional Conference in Bend, Oregon is Knocking at Your Door!

We are very happy to announce the Regional Conference in Bend, Oregon for 2019. The conference is scheduled for August 20, 2019, and will be held at Riverhouse on the Deschutes. The conference is going to be a one-day event full of sessions by Oregon Therap experts and it will give you a chance to network with your counterparts from across the state.

Have you booked your seat yet?

The discussion will include:

  • Billing Electronically with Therap and eXPRS
  • EVV (Electronic Visit Verification) – making it work in Oregon
  • Better Goal and Outcome Tracking
  • Better Behavior Data
  • Data Security and Protection
  • Organizational and Program Performance Tracking
  • Mobile Workforce Management
  • Health Tracking and Medication Management
  • Work smarter

Our Therap experts Kevin Dierks, Seanette Smith, Jody Traina, Dawn Gilder, and Kristen Staiert will walk you through the conference and answer the questions that you may have.

Click here to register for the conference. Click here to visit our Oregon state page.

Therap National Conference 2020 – Call for Presentations

Therap National Conference 2020 will be held on January 28-30 at Denver, Colorado. We are offering an opportunity to Therap users who are interested in presenting either in a seminar/tutorial or panel discussion format at the event on topics that may interest your agency. Therap users can also include surveyors, families, state caseworkers or others who are interacting with agencies using Therap.

Previous presentations included:

  • Getting to buy in for Therap at your agency
  • Using mobile devices
  • Addressing quality assurance standards
  • Discussion on how your agency uses specific modules

Multiple individuals can apply to present jointly by August 31, 2019. Please note that multiple individuals presenting jointly will get one free registration (Regular Registration, without Evening Night).

Visit our Call for Presentation page and National Conference 2020 for more information.

Submit Presentation for National Conference 2020.

State Conference in Albuquerque, New Mexico

We are very happy to announce the New Mexico state conference in Albuquerque for 2019. The conference is scheduled on May 21-22, 2019 at the Isleta Resort & Casino. It is going to be one and a half day event of sessions by New Mexico Therap experts and a chance to network with your counterparts from across the state.

The event will be a good place to learn about recent developments in the Therap system, as well as individual support documentation and reporting, electronic health records (EHR) and training management from the technology leader in the developmental disabilities field. The training intensive event will include beginner, intermediate, and advanced level sessions conducted by Therap experts on various Therap modules.

Know the hosts:

Calvin Christensen joined Therap in 2014. He is a Business Development Consultant here at Therap. He began working in the mental health and developmental disabilities field in 2010. Calvin worked for an agency in Nebraska who provided services to adults who were considered high risk. Through this experience, Calvin gained a true understanding of how to provide services to individuals in the least restrictive environment possible.

Sarah Christiansen is currently a Senior Training & Implementation Specialist at Therap Services. Sarah Christiansen joined the Therap team as a Training Specialist in 2015. She has been working in the DD and Mental Health field since 2009. What drew Sarah to the human services field was the opportunity to help people find and explore their passions and enjoy the best quality of life possible.

Deborah Hibbard Brito is a Senior State Training & Implementation Specialist here at Therap. she has had a unique path to joining Therap Services. She began working in the Mental Health field in 1995 after graduating from Houghton College, NY with a Bachelors of Science degree with a major in Outdoor Recreation and Camp Administration and a minor in Psychology.

Click here to save your seat.

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