Make Your Documentation
More Person‑Centered with Therap

In the human services field, our mission is to help improve the quality of life and well‑being for the individuals we support. Yet, the documentation process can often feel like it’s focused more on compliance and administrative requirements than on the actual individual.

True person‑centered support is a philosophy that places the individual's preferences, goals, and voice at the center of their plan. To fully realize this, our documentation practices must move beyond standard reporting and incorporate the perspectives of individuals. Therap Services provides a robust set of features built specifically to bridge the gap between necessary compliance and documentation that empowers person‑centered supports.

Therap’s Tools for Person‑Centered Documentation

Therap’s comprehensive documentation system is specifically designed to transform routine record‑keeping into impactful person‑centered supports. By incorporating a variety of tools and person‑centered frameworks, Therap empowers staff and individuals to capture the critical, personal details that lead to personalized supports and better outcomes.

1. 1. Build Comprehensive Individual Support Plans and Service Documentation

   Therap’s Individual Plan module integrates individuals’ voices into their core service documentation. Therap helps streamline the creation, tracking, and revision of support plans, so plans are living, evolving documents to better serve individuals.

   • Goals & Outcomes: The Individual Plan module allows for clear, measurable, and outcome‑focused goal planning, which links to daily documentation and progress tracking.
   • Team Collaboration: Therap facilitates interdisciplinary collaboration, allowing members of the team, including the individual and their family, to contribute to and approve the plan, ensuring every critical perspective is heard.
   • Compliance Validation: By linking the plan directly to service capture (such as electronic visit verification or daily notes), the system automatically validates that the support provided aligns with the individualized plan, driving both compliance and quality.

2. 2. Integrate the Charting the LifeCourse Framework

   Utilizing a planning tool like Charting the LifeCourse (CtLC) can help teams move beyond basic support needs to focus on creating meaningful and inclusive lives for individuals. CtLC encourages planning for all aspects of a person's life across the lifespan, prioritizing their vision for a "Good Life."

   Therap has incorporated CtLC’s framework into its system to capture the rich data and context needed for planning within the CtLC domains: Daily Life & Employment, Community Living, and Social & Spirituality.

   • Vision-Aligned Documentation: Therap provides a dedicated space to document the individual's vision, life trajectories, and necessary supports, moving documentation beyond short‑term goals to focus on the person's long‑term journey.
   • Flexibility for CtLC: Therap’s configurable platform allows agencies to create customized forms and documentation fields to specifically address the various CtLC life domains and principles.
   • Continuity of Care: By making this comprehensive LifeCourse data part of the electronic record, it ensures that all staff understand the individual’s long‑term vision, promoting a whole‑life focus across the entire organization.

3. 3. Capture Important Details with Secure Video Documentation

   Therap's Secure Video Documentation platform offers a HIPAA‑compliant way to integrate video directly into documentation, adding an additional layer of clarity through visuals. This empowers staff to provide more person‑centered supports by including subtle nuances or details about individuals that are often not conveyed in written documentation.

   • "About Me" Introductions: This feature gives individuals a voice, allowing them to record a video introducing themselves, sharing their preferences, and highlighting important details to share with staff. This fosters a deeper connection and promotes personalized care from day one.
   • Goal Demonstration Videos: Staff can easily record a short clip demonstrating a successfully completed goal or the exact, correct procedure for a support protocol. This transforms training into an active, visual demonstration, maintaining consistency across all shifts.
   • Daily Notes & Incident Context: Adding a quick video clip to a daily note or incident report captures visual context and detail that supplements and enriches the written record, helping your team provide more effective and informed support.

Why Person‑Centered Tools Matter

Moving to a dynamic, integrated system like Therap helps staff develop a clear understanding of individuals and their support needs. While staff must still read through support plans, the inclusion of dynamic elements like video and planning tools profoundly impacts the quality of plans, encouraging the following:

• Deeper Understanding: A written protocol paired with a two‑minute video demonstrating the person's preference or a goal's outcome is richer and less open to misinterpretation than text alone.
• Consistency of Support: By visually confirming the correct support procedure, Therap helps to promote consistent supports across shifts.
• Empowering the Plan: Documentation becomes a dynamic, living reflection of the person's life and vision, ensuring the plan that staff are reading is genuinely centered on the individual.

The result is a higher standard of service, where the support delivered aligns with the individuals’ wishes.