Last updated: December 25, 2021

Therap Services, LLC – Website Privacy Policy

Therap Services, LLC and its affiliates (collectively, “Therap,” “we,” or “us”) is a web-based service organization that provides an integrated software solution, live help, in person training, and other services (collectively, the “Services”) to assist the documentation, reporting, and communication needs of agencies and companies providing support to people receiving long-term services and support. As such, we understand the importance of your privacy and we take our responsibility to protect it seriously. Our Privacy Policy (the “Policy”) describes the types of information we collect from you, how we share the information, and certain rights and options you have regarding your information. This Policy applies to information we collect from you through our website (, registration or attendance at one of our events or trainings, direct communications and inquiries, and otherwise. It does not apply to information that users collect or process through the Services.

Please review this Policy carefully before sharing information with us so you understand our privacy practices. By using our website, communicating with us, agreeing to have your agency or company use the Services, attending one of our events or trainings, or registering to receive information from us, you agree to the terms of this Policy.

Personal Information We May Collect About You

Under our Policy, “personal information” is any information that identifies or can be used to contact a particular individual. As we are a business-to-business company, the personal information that we typically collect directly from you is limited to the information that can be found on a business card—name, business name, position, address, email address, and telephone number. We also collect information relating to your attendance at events/trainings, inquiries and communications received from you, and your agency or company’s agreement to use the Services. The specific types of personal information we may process include:

  • Identity information – first and last name, name of employer
  • Contact information – physical address of your employer, email address at your employer, country, and business telephone number.

  • Employment information – name of your employer and your position at the employer.

  • Training and event information – details about trainings you have registered for or taken, events you have attended, and certifications you have achieved.

  • Financial data – bank account number, wire information, and payment card details relating to your business or employer’s payment for its use of the Services.

  • Transactional data – details about your company or employer’s agreement to purchase the Services and related services, including modules purchased, payments received, customer service-related inquiries and issues, and other information relating to your company or employer’s use of the Services.

  • Marketing and communications information – information regarding any requests for information received from you, your marketing or communication preferences, and your responses to surveys we may provide to receive feedback regarding our services.

  • Usage information – details regarding when and how you use our website and the Services.

Please note that we may aggregate or anonymize the foregoing types of data such that they are no longer capable of identifying you, in which case they are no longer considered “personal information.”

Other Information We Collect From You

Like most websites, we use the various technologies to automatically collect the following types of information about you: