Therap Services, LLC – Website Privacy Policy

Thank you for visiting our website and reviewing our privacy policy. Our privacy policy is clear. We will not collect any personal information about you when you visit our website unless you choose to provide that information to us.

Here’s Who We Are

Therap Services is a web-based service organization that provides an integrated solution for documentation, reporting and communication needs of agencies providing support to people with developmental disabilities. In general, you can visit our website without telling us who you are or revealing any information about yourself.  

Here’s How We Obtain Personal Information

An individual’s information comes to us from our clients, who are the agencies who work directly with individuals they support.  In this relationship, our client is the data controller for all personal information we receive.  Sometimes our clients will give an individual direct access to our site, but this is still under the direction of our client and our client is still considered the data controller for that information.

The Types of Information We Collect and How We Collect It

Information Collected and Stored Automatically

If you do nothing during your visit but browse through the website, do searches, read pages, enter or download information, we will automatically gather and store certain information about your visit. This information will identify you personally, but no information about users/visitors will be sold, shared, or utilized in any commercial way. We automatically collect and store only the following information about your visit:

  1. The Internet domain (for example “company.com”) if you use a private Internet access account, and IP address (an IP address is a number that is automatically assigned to your computer whenever you are surfing the Web) from which you access our website;
  2. the type of browser and operating system used to access our site;
  3. the date and time you access our site;
  4. the searches and/or entries you make;
  5. the pages you visit; and
  6. if you linked to this site from another website; the address of that website.

We use this information to help us make our site more useful to Users – to learn about the number of visitors to our site, how long they use the site, and the types of technology our Users use. WE DO TRACK AND RECORD INFORMATION ABOUT THE IDENTITY OF USERS AND THEIR VISITS BUT DO NOT DISCLOSE SAME EXCEPT AS PROVIDED IN THE USER AGREEMENT OR BELOW.
Clients who visit our site, have the option of giving us contact information and other personally identifiable information, such as name, mailing address, phone number and email address.  

If You Send Us Personal Information

If you send us e-mail, or send a message via our “Feedback”, your identity and the contents of your message are covered by the Privacy Act. Be assured that:

  1. The information will not be shared with anyone not on the staff of Therap Services.
  2. Your e-mail address will not be used for any electronic mailing lists – Government or private.
  3. We do not use the information you provide to create an individual profile. We do not share the information you provide with any third party organizations or individuals.
  4. The e-mail material, including your e-mail address and/or name, will in no way be correlated or linked to the material that is automatically collected as described above, except pursuant to a bona fide court order.
  5. We do not collect information for commercial marketing.

We will only use your information to

  1. Consider your suggestions.
  2. Possibly respond directly to you for clarification.
  3. Attempt to answer any questions you ask.
  4. To create summaries of reports and other relevant data for the governmental agencies responsible for the care of Care Recipients, as defined in the User Agreement, but such summaries shall be made anonymous.

Cookies

Sometimes we write a small file on the user’s computer called a “session cookie.”

Session cookies automatically expire when users leave a website. Session cookies retain information only during the session or for the purpose of completing a particular online transaction, without any capacity to track users over time or across different websites. Other than a session cookie, and the six items described above, we do not obtain any information from the user or the user’s computer. We do not use “persistent cookies.”

Please note that Therap Services, LLC is obliged to disclose personal information in response to lawful request by public authorities including to meet national security or law enforcement requirements. The Federal Trade Commission (FTC) has jurisdiction with enforcement over Therap Services, LLC.

EU-U.S. Privacy Shield Framework

Therap Services, LLC complies with the EU-US Privacy Shield Framework as set forth by the US Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries. Therap Services, LLC has certified that it adheres to the Privacy Shield Principles of Notice, Choice, Accountability for Onward Transfer, Security, Data Integrity, and Purpose Limitation Access, and Recourse, Enforcement and Liability. If there is any conflict between the policies in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification page, please visit https://www.privacyshield.gov/.

Notice:

We will supply clear, public notice of our privacy policy via our publicly facing website.

Accountability for Onward Transfer:

In the course of providing our services to individuals Therap Services, LLC sometimes uses other companies to help us meet our client’s needs.  

In cases of onward transfer to third parties of data of EU individuals received pursuant to the EU-US Privacy Shield, Therap Services, LLC is potentially liable. In compliance with the EU-US Privacy Shield Principles, Therap Services, LLC commits to resolve complaints about your privacy and our collection or use of your personal information.

European Union individuals with inquiries or complaints regarding this privacy policy should first contact Therap Services, LLC at the following address:

Attention: Justin Brockie

Chief Operating Officer

Therap Services, LLC

562 Watertown Avenue, Suite 3

Waterbury, CT 06708

203-596-7553

justin.brockie@therapservices.net

Therap Services, LLC has further committed to refer unresolved privacy complaints under the

EU-US Privacy Shield Principles BBB EU PRIVACY SHIELD, a non-profit alternative dispute resolution provider located in the United States and operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit www.bbb.org/EU-privacy-shield/for-eu-consumers/ for more information and to file a complaint.

Please note that if your complaint is not resolved through these channels, under limited circumstances, a binding arbitration option may be available before a Privacy Shield Panel.

US-Swiss Safe Harbor

Therap Services, LLC complies with the US-Swiss Safe Harbor Framework as set forth by the US Department of Commerce regarding the collection, use, and retention of personal information from Switzerland. Therap Services, LLC has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. . If there is any conflict between the policies in this privacy policy and the Safe Harbor Privacy Principles, the Safe Harbor Privacy Principles shall govern. To learn more about the US-Swiss Safe Harbor and to view our certification page, please visit http://www.export.gov/safeharbor/

In compliance with the US-Swiss Safe Harbor Principles, Therap Services, LLC commits to resolve complaints about your privacy and our collection or use of your personal information.

Swiss citizens with inquiries or complaints regarding this privacy policy should first contact

Therap Services, LLC at:

Attention: Justin Brockie

Chief Operating Officer

Therap Services, LLC

562 Watertown Avenue, Suite 3

Waterbury, CT 06708

203-596-7553

justin.brockie@therapservices.net

Therap Services, LLC has further committed to refer unresolved privacy complaints under the US-Swiss Safe Harbor to an independent dispute resolution mechanism operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit www.bbb.org/us/safeharbor-complaints for more information and to file a complaint.

Links to Other Sites

Our website has links to many other sites. Once you link to another site, you are subject to the privacy policy of the new site. This includes the sites that you may link to through our search engine.

Questions About Our Privacy Policy

If you have any questions about Therap Services’ privacy policy, please feel free to contact us at privacypolicies@therapservices.net.  

act us at privacypolicies@therapservices.net.