Last updated: December 25, 2021

Therap Services, LLC – Website Privacy Policy

Therap Services, LLC and its affiliates (collectively, “Therap,” “we,” or “us”) is a web-based service organization that provides an integrated software solution, live help, in person training, and other services (collectively, the “Services”) to assist the documentation, reporting, and communication needs of agencies and companies providing support to people receiving long-term services and support. As such, we understand the importance of your privacy and we take our responsibility to protect it seriously. Our Privacy Policy (the “Policy”) describes the types of information we collect from you, how we share the information, and certain rights and options you have regarding your information. This Policy applies to information we collect from you through our website (, registration or attendance at one of our events or trainings, direct communications and inquiries, and otherwise. It does not apply to information that users collect or process through the Services.

Please review this Policy carefully before sharing information with us so you understand our privacy practices. By using our website, communicating with us, agreeing to have your agency or company use the Services, attending one of our events or trainings, or registering to receive information from us, you agree to the terms of this Policy.

Personal Information We May Collect About You

Under our Policy, “personal information” is any information that identifies or can be used to contact a particular individual. As we are a business-to-business company, the personal information that we typically collect directly from you is limited to the information that can be found on a business card—name, business name, position, address, email address, and telephone number. We also collect information relating to your attendance at events/trainings, inquiries and communications received from you, and your agency or company’s agreement to use the Services. The specific types of personal information we may process include:

  • Identity information – first and last name, name of employer
  • Contact information – physical address of your employer, email address at your employer, country, and business telephone number.

  • Employment information – name of your employer and your position at the employer.

  • Training and event information – details about trainings you have registered for or taken, events you have attended, and certifications you have achieved.

  • Financial data – bank account number, wire information, and payment card details relating to your business or employer’s payment for its use of the Services.

  • Transactional data – details about your company or employer’s agreement to purchase the Services and related services, including modules purchased, payments received, customer service-related inquiries and issues, and other information relating to your company or employer’s use of the Services.

  • Marketing and communications information – information regarding any requests for information received from you, your marketing or communication preferences, and your responses to surveys we may provide to receive feedback regarding our services.

  • Usage information – details regarding when and how you use our website and the Services.

Please note that we may aggregate or anonymize the foregoing types of data such that they are no longer capable of identifying you, in which case they are no longer considered “personal information.”

Other Information We Collect From You

Like most websites, we use the various technologies to automatically collect the following types of information about you:

  • IP Address or Device Identifier. When you visit our website, we collect your Internet Protocol (“IP”) address, which identifies the computer or service provider that you use to access our website or, if you connect through a mobile device, your mobile device identifier. We may use these identifiers to collect information about the length of time spent on our website or the specific areas visited.

  • Cookies. Cookies are small text files that can be used by websites to make a user’s experience more efficient. Our website uses different types of cookies to, among other things, automatically recognize you when you return to our website, store information regarding your preferences, personalize content for you, provide social media functionality, and analyze our website traffic. For further information about cookies, including how to refuse cookies, please visit Likewise, to learn how you can manage your Flash cookie settings, visit the Flash player settings page on Adobe’s website. Please note that if cookies are disabled, you may not be able to enjoy certain features of our website. We do not honor “Do Not Track” signals. To see our full Cookie Policy, Click Here.
  • Web beacons and other technologies. Our website may use other tracking tools, including web beacons, which are small electronic images embedded in web content and email messages that are not ordinarily visible to users. Web beacons allow us to track pages and content accessed and viewed by users, as well as to monitor email readership. We use pixels to track visitors. You can opt out of pixels by adjusting your browser’s cookie settings or adjusting cookie consent options on our website to not accept marketing cookies.

  • Hotjar. We use Hotjar in order to better understand our users’ needs and to optimize their website experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our website with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices. This includes a device’s IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf.

The information collected through these technologies may be combined with personal information or aggregated with other information on website visits.

How We Use Your Information

We use the personal information we collect from you for the following purposes:

  • To provide the services contracted for by your business or employer;

  • To provide customer support services, and to verify, investigate, and respond to any claims, problems, or requests you may make relating to the Services;
  • To provide you with trainings for which you have subscribed;
  • To register you for and provide you admittance to Therap events at your request;
  • To provide you with information regarding Therap, the Services, and events and trainings, as well as other information that you may request from us;
  • To administer user profiles for your business or employer in our Services;
  • To enforce our terms of service or agreement with your company or employer;
  • To prevent or detect hacking activities, security breaches, or safety risks in connection with our website and the Services;
  • To send service announcements and messages;
  • To aggregate information to generate anonymous statistics regarding use of our website or Services;
  • To develop, update, and improve our Services and services;
  • To optimize your experience on our website and ensure that our content is presented to you in the most effective manner;
  • To send you promotional or marketing communications and solicitations, track your marke