Video - What inspired me to join Therap by Tricia Woods

Training & Implementation Specialist

Therap Services, the national leader in online electronic health records and documentation for people with developmental disabilities is seeking an individual to fill the position of a Training & Implementation Specialist.

Primary Responsibilities:

  • Develop a deep knowledge of the Therap software
  • Manage new provider implementation activities, assisting clients with
    set-up decisions based on Therap knowledge, organize and conduct
    regular workgroup meetings throughout implementation and post
    go-live process, and serve as the lead trainer in all client training sessions
  • Train and consult single and multi-state providers, families, self-advocates,
    and anyone else using Therap
  • Provide support & guidance to service professionals across our customer
    base that use the Therap software and guide them on utilization of the
    software using live customer support, via computer, and over the phone
  • Work both independently and remotely as part of a diverse and dynamic
    national and multinational organization

Hear from Training & Implementation Specialist, Katy Lily:

Video - How we are Improving Lives with Therap by Katy Lily

Skills Required:

  • Outstanding communicator, articulate, and fluid conversationalist
    Good decision making capability
  • Proficient in the use of Microsoft Office (Word, Excel, PowerPoint, etc.),
    web applications and Email clients
  • Adapts quickly to customer needs to deliver a human and consultative
    support experience for our customers
  • Find creative problem solving fulfilling & challenging
  • Willingness to work flexible hours


  • Experience working as a House Manager or equivalent in the developmental
    disability field
  • Must have experience of using Therap applications
  • Interest in computers, social media, developmental disabilities, marketing,
    teaching, traveling, public speaking and presenting

If this sounds like the job for you or if you have previously sent in your resume and now feel that this new position could be the right one for you, please send in your updated resume, and a note, telling us why you would be the perfect addition to the Therap team.

Therap is an affirmative action equal opportunity employer.

Apply via Email

Please print and complete all pages of the PDF application and email at along with your resume.