Last updated: February 23, 2021

Therap Privacy Notice for California Residents

Therap Services, LLC and its affiliates (collectively, “Therap,” “we,” or “us”) is a web-based service organization that provides an integrated software solution, live help, in person training, and other services (collectively, the “Services”) to assist the documentation, reporting, and communication needs of agencies and companies providing support to people receiving long-term services and support. As such, we understand the importance of your privacy and we take our responsibility to protect your information seriously. We have prepared this privacy notice (the “Notice”) pursuant to the California Consumer Privacy Act (the “CCPA”) to provide information regarding the categories of information we collect from California residents, how we use and share that information, and rights and obligations relating to that information.

This Notice applies to the personal information we collect from California residents who use our website (, attend one of our events, communicate or request information from us, or purchase one of our products. This Notice does not, however, apply to personal information that our customers may upload, provide, or collect through their use of the Service. Our customers are solely responsible for determining the purposes and means of processing personal information through the Services and, as to such information, Therap is only a “service provider” under the CCPA.

This Notice does not apply to employment-related personal information we collect from our California-based employees or job applicants. In addition, it does not apply to personal information we collect in connection with written or verbal business-to-business communications or transactions—which is the vast majority of personal information we collect—which is currently subject to a temporary exemption from some of the CCPA’s requirements.

Please note that this Notice is a supplement to our Privacy Policy, which can be viewed here,  We encourage you to review our Privacy Policy.

Personal Information We Collect and How We Collect It

As defined by the CCPA, “personal information” includes any information that identifies, relates to, describes, references, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular California resident, household, or device. It does not include information that is publicly available from government records or information that has been de-identified or aggregated and can no longer be associated with a particular individual, household, or device.

In the past 12 months, we have collected the following categories of personal information from California residents.



Do We Collect?

Legally protected classification characteristics

Race, color, national origin, citizenship, religion, marital status, sex, sexual orientation, age (40 years or older), gender, military status, genetic information, medical condition, pregnancy, physical or mental disability


Personal information categories in California’s Consumer Records statute Name, social security number, physical characteristics, address, telephone number, driver’s license number, state identification number, education, employment, employment history, bank account numbers, credit or debit card numbers, medical information, health insurance information, signature Yes
Identifiers Name, alias, postal address, unique personal identifiers, IP address, other online identifier, email address, social security number, driver’s license or government identification number Yes
Internet or similar network activity Information relating to your interaction with our website or applications, browsing history, search history Yes
Commercial information Purchasing or consuming histories, records of personal property, products and services purchased Yes
Geolocation information Information regarding physical location, movement, and movement patterns No
Biometric information Physiological, biological, or behavioral characteristics, such as DNA sequence, finger prints, iris or retina scans, voice recordings, keystroke rhythm or gait, face or palm patterns, vein patterns, and sleep, health, or exercise data that contain identifying information No
Sensory information Audio, electronic, visual, thermal, or similar information No
Professional or employment-related information Prior employment history, p