Last updated: February 23, 2021
Therap Services, LLC and its affiliates (collectively, “Therap,” “we,” or “us”) is a web-based service organization that provides an integrated software solution, live help, in person training, and other services (collectively, the “Services”) to assist the documentation, reporting, and communication needs of agencies and companies providing support to people receiving long-term services and support. As such, we understand the importance of your privacy and we take our responsibility to protect your information seriously. We have prepared this privacy notice (the “Notice”) pursuant to the California Consumer Privacy Act (the “CCPA”) to provide information regarding the categories of information we collect from California residents, how we use and share that information, and rights and obligations relating to that information.
This Notice applies to the personal information we collect from California residents who use our website (www.therapservices.net), attend one of our events, communicate or request information from us, or purchase one of our products. This Notice does not, however, apply to personal information that our customers may upload, provide, or collect through their use of the Service. Our customers are solely responsible for determining the purposes and means of processing personal information through the Services and, as to such information, Therap is only a “service provider” under the CCPA.
This Notice does not apply to employment-related personal information we collect from our California-based employees or job applicants. In addition, it does not apply to personal information we collect in connection with written or verbal business-to-business communications or transactions—which is the vast majority of personal information we collect—which is currently subject to a temporary exemption from some of the CCPA’s requirements.
Personal Information We Collect and How We Collect It
As defined by the CCPA, “personal information” includes any information that identifies, relates to, describes, references, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular California resident, household, or device. It does not include information that is publicly available from government records or information that has been de-identified or aggregated and can no longer be associated with a particular individual, household, or device.
In the past 12 months, we have collected the following categories of personal information from California residents.
Direct collection: We collect this information directly from you when you choose to provide it to us by downloading information from our website, filling out forms on our website, requesting information with us, communicating with us (whether via email, website chat feature, or phone), attending one of our events, registering to receive emails or information from us, and signing up for an online training or certification.
Indirect and technology-based collection: We also collect certain information from you indirectly when you visit, use, and navigate across our website, your internet domain and IP address, the browser and operating system you use, the date and time you access our website, searches or entries you make on our website, the pages you visit, and whether you linked to our website from a different website (and that website’s web address). We do so by using the following technologies: