From developmental daycare to adult residential programs, The Arc of Somerset County provides a lifespan of
support services to over 1,400 individuals in New Jersey. To manage such a wide spectrum of programs, the
agency relies on Therap Services to ensure efficient documentation and operations—from seamless billing and
quality assurance to the real‑time communication that empowers staff to provide safe and impactful
supports
every day.
Sandee Miller, Associate Executive Director of The Arc of Somerset County, has seen firsthand how the
right documentation system can transform an organization. A veteran of Therap implementations at
multiple agencies and a Therap Certified Trainer, Miller has spent nearly two decades helping agencies
realize the full potential of electronic documentation. Today, she is one of Therap’s strongest
advocates because of the impact Therap has had on the agencies where she has worked.
In agencies where individuals move between multiple program settings, communication gaps can hinder staff’s
ability to make informed decisions. With Therap, Miller says those gaps are rare. “One of the things that is
the most important to me with Therap is the continuity of care—your individual daily notes, critical logs,
care plans—it's all just right there,” she remarks. “And it's all HIPAA compliant, which is so important.”
Having documentation easily accessible to an individual’s entire circle of support allows for coordination
of supports. “Residential [Services] can communicate about an individual that's going to day program and
they can read each other's notes and have a full perspective of what's going on with the individual,” says
Miller. Having every piece of information in one secure location has become the foundation of
high‑quality
service delivery at her agency.
One of the most significant challenges for any agency is finding a system that not only provides the right
tools, but is also intuitive to use. Miller notes that Therap’s simple interface makes it accessible and
easy to learn, which is critical for staff whose primary focus should be client care. “I'm a very visual
person. Therap cares a lot about how everything looks and makes sense to the user. That's really important
to me. It's not complicated,” Miller states. This focus on a user‑friendly experience is what makes
the
transition to any other system unthinkable for her. “I'm very happy to be using Therap,” she says. “I
wouldn't want to learn another product because I think I would always miss how much work Therap does to make
the end user's product sensible and easy for everyone from the DSP to the executive staff.”
In addition to the system, Miller emphasizes that the relationship with the Therap team is what truly sets
the experience apart. This partnership is built on personal assistance from real Therap experts who have
worked at agencies themselves, providing users with the specific guidance they need, exactly when they need
it. “The people who work at Therap are some of the best people that I've ever met,” she says. “It makes a
difference when you can pick up the phone or email somebody and they get right back to you. You know you're
not left out there to figure everything out on your own. That's one of the things I really love
about Therap.”
As The Arc of Somerset County continues to grow and embrace new technology in the ever‑changing field
of
I/DD service provision, Miller remains confident that Therap will be there to support them every step of the
way.
Join the 15,000+ provider organizations who rely on
Therap Services.
Documenting a Lifespan of Supports:
How The Arc of Somerset County Succeeds with Therap
A Unified Vision for Continuity of Care
Designed for Ease at Every Level
The Power of Support
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One of the things that is the most important to me with Therap is the continuity of care—your
individual daily notes, critical logs, care plans—it's all just right there.
I'm a very visual person. Therap cares a lot about how everything looks and makes sense to the user.
That's really important to me. It's not complicated.