Established in 2018, Happy Haven provides home and community‑based services to adults with IDD in the
Lewiston‑Auburn area of Maine, empowering individuals to live full, integrated lives within the
community.
After two years of using paper to document, the organization realized that managing physical records was
taking time away from direct supports. Happy Haven switched to Therap’s electronic documentation system to
streamline operations and reclaim time to focus on its person‑centered mission.
As Director of Quality Assurance, Ghislaine Mparanirubumwe has had a front‑row seat to the Happy
Haven’s
transformation since adopting Therap. "Therap has been really crucial in the success of our agency…it
really was one of the best decisions we've ever made because the amount of time we spend on
documentation was cut down tremendously," she says. "When we were using paper, we would spend so much
time and go to so many locations just to review documentation." Since implementing Therap, the
organization has been able to redirect the hours once used for tracking down paper records to more
meaningful activities. Mparanirubumwe shares, "Now, the staff can spend more time with the individuals
we serve and get them out in the community even more."
In addition to increased documentation efficiency, Happy Haven has benefited from Therap’s streamlined data
access and reporting tools, which allow Mparanirubumwe to track quality and compliance with ease. "We've
been able to successfully pass compliance reviews, staffing reviews, and audits because of Therap," she
says. "Therap has a wide variety of reports that we generate to help us see what staff have documented and
make sure that we are compliant in all areas." These reports also give Mparanirubumwe and the organization’s
leadership team valuable information to assess their progress. ”That has been a big piece for us. How are we
doing as an agency? How are individuals doing with their goals? Are there challenges we need to address?”
Therap’s reporting tools give Happy Haven the insights needed to answer those questions.
When implementing Therap, Happy Haven prioritized ensuring that their team felt supported and confident.
"For any new system, it requires a lot of training. We took time to really train our staff to use Therap and
that went well," Mparanirubumwe says. Staff not only successfully adopted the system but also quickly began
to see how the tools could simplify and enhance their daily work. Mparanirubumwe credits features like
Therap’s ISP Program module for offering greater clarity and direction for DSPs. "As soon as staff start
their shift, they are able to read the goals and see the tasks that need to be done. It really gives them a
guide on how to support the individuals during the day," she says. While any organizational change comes
with a learning curve, the staff at Happy Haven embraced Therap quickly and continue to benefit from it
every day.
Reflecting on her organization’s journey from paper records to efficient documentation with Therap,
Mparanirubumwe shares a clear message to other providers considering the switch: "I would highly recommend
Therap to anyone who is looking into using an EHR system because I know the value it has brought to us."
Join the thousands of providers who have traded paper documentation for Therap’s electronic system to
streamline operations, reduce administrative burden, and save time.
Happy Haven’s Path to Paperless:
Reclaiming Time for Direct Support with Therap
The Impact of Time Savings
Assessing Quality and Progress
Providing Staff with Tools for Success
Ready to upgrade your agency’s documentation system?
As soon as staff start their shift, they are able to read the goals and see the tasks that need
to be done. It really gives them a guide on how to support the individuals during the day.
Therap has a wide variety of reports that we generate to help us see what staff have documented and make
sure that we are compliant in all areas. That has been a big piece for us. How are we doing as an
agency? How are individuals doing with their goals? Are there challenges we need to address?