Support Specialist, Digital Transformation2026-06-25T08:25:38+00:00

Support Specialist, Digital Transformation

The Support Specialist, Digital Transformation Team is responsible for creating and developing engaging and effective e-learning and training content by leveraging cutting-edge AI technologies. This includes utilizing AI assistants for scriptwriting, generating video content, and producing synthetic voice-overs, alongside traditional content creation methods. The ideal candidate will have a strong foundation in e-learning and training, exceptional communication skills, and a passion for exploring and implementing AI tools to enhance the learning experience.

  • Remote
  • Full-Time
  • $44,000 – $85,000
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Corporate Benefits

  • Paid Time Off
  • Medical Insurance
  • Short term disability
  • Life insurance
  • 401(k) to eligible employees

If this sounds like the job for you, please send in your resume, and a note, telling us why you would be the perfect addition to the Therap team.

Therap is an affirmative action equal opportunity employer.

Primary Responsibilities

  • Leverage generative AI tools to draft, refine, and produce e-learning and training content, including scripts, video storyboards, and voice-over narration.
  • Utilize AI-powered video and voice generation software, alongside traditional authoring tools, to create interactive and engaging multimedia content.
  • Work with subject matter experts (SMEs) to gather core information, using AI to synthesize inputs and rapidly generate initial content drafts for SME review and validation.
  • Critically review, edit, and fact-check all AI-generated content to ensure accuracy, clarity, and consistency with brand standards and tone.
  • Collaborate with other team members to ensure that content is consistent with brand standards.
  • Ensure that content meets all quality standards.
  • Track and analyze e-learning and training metrics to measure effectiveness.
  • Work on special projects as needed.

Preferred Skills

  • Bachelor’s degree preferred
  • Exposure to or experience with the human services field.
  • Strong writing, editing, and communication skills, with specific experience in prompt engineering and refining AI-generated text.
  • Strong computer skills with direct experience or a demonstrated ability to quickly learn AI content creation platforms for video, voice, and text generation.
  • Self-motivated with the ability to work independently and as part of a team.
  • Excellent organizational and time management skills.
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