Comprehensive Priority & Waiting List Management for Service Providers
Connecting individuals with Home and Community‑Based Services requires clear tracking from the first contact. Managing service requests across spreadsheets and physical folders often leaves administrative staff struggling to track who needs supports next. Therap centralizes applicant’s status, helping your agency manage waitlists with confidence and clarity.
Functionality
Attach Intake Assessments
Link custom questionnaires, intake forms, and eligibility evaluations directly to applicant profiles.
Log Applicant Communications
Document contact notes, phone calls, and family meetings in a single central location.
Assign Priority Levels
Set custom priority levels based on individual need, referral date, or support urgency.
Manage Multiple Service Lists
Categorize waitlists by specific programs, eligibility criteria, or service departments across your organization.
Track Service Transitions
Manage incoming leads, existing individuals seeking additional programs, or former individuals looking to rejoin services.
Generate Trend Reports
Review list metrics and demographic data to evaluate program capacity and plan for future service demand.
Benefits
Reduce Administrative Confusion
Replace scattered paper files and uncoordinated spreadsheets with a shared digital workspace for intake staff and case managers.
Improve Placement Timelines
Quickly identify individuals with urgent support needs so care coordinators can fill open service openings without delay.
Maintain Clear Records
Store complete history records, including intake documents, questionnaires, and notes, so team members stay informed during every handoff.
Frequently Asked Questions
What is the Therap Priority List module?
It is a secure, web‑based tool designed to help case managers, HCBS and I/DD providers track applicants, manage waitlists, and document contacts with individuals seeking agency services.
Who can access and update Priority Lists in Therap?
Access is governed by role‑based user privileges. Authorized administrators, intake specialists, and case managers can view, update, and manage lists according to their assigned permissions.
Can intake questionnaires and forms be attached to waitlist profiles?
Yes. Relevant questionnaires, intake forms, and supporting documentation can be attached directly to an applicant's priority list record to keep information in one place.
Can our agency maintain separate lists for different programs?
Yes. Agencies can create multiple configurable priority lists based on program types, funding streams, geographic regions, or specific service criteria.
How does the system record interactions with applicants?
Staff can log detailed contact notes for phone calls, meetings, or messages exchanged with applicants, family members, or state representatives directly on the individual's profile.
How does the module support long‑term agency planning?
Built‑in reporting tools allow staff to review overall waitlist volume, track service demand trends, and analyze service utilization to inform future staffing and resource decisions.