Support Specialist, Training & Implementation

Therap Services, the leading provider of online electronic health records and documentation for individuals with developmental disabilities, is actively searching for a candidate to join their team as a Training & Implementation Specialist.

Primary Responsibilities:

• Develop a deep knowledge of the Therap software
• Manage new provider implementation activities, assisting clients with
  set-up decisions based on Therap knowledge, organize and conduct
  regular workgroup meetings throughout implementation and post
  go-live process, and serve as the lead trainer in all client training sessions
• Train and consult single and multi-state providers, families, self-advocates,
  and anyone else using Therap
• Provide support & guidance to service professionals across our customer
  base that use the Therap software and guide them on utilization of the
  software using live customer support, via computer, and over the phone
• Work independently and collaboratively as an integral member of a diverse
  and dynamic national and international organization.

Skills Required:

• Outstanding communicator, articulate, and fluid conversationalist
  Good decision making capability
• Proficient in the use of Microsoft Office (Word, Excel, PowerPoint, etc.),
  web applications and Email clients
• Swiftly adjusts to cater to customer needs, delivering a supportive
  and consultative experience tailored to our valued clients
• Find creative problem solving fulfilling & challenging
• Willingness to work flexible hours

Preferences:

• Experience working as a House Manager or equivalent in the developmental
  disability field
• Must have experience of using Therap applications
• Passion for teaching, developmental disabilities, computers, social media,
  public speaking, marketing, traveling, and presenting.

Salary Range:

$44,000 – $85,000

Benefits:

We offer a package of benefits including paid time off, medical insurance, short term disability, life insurance and 401(k) to eligible employees.

If this job opportunity resonates with you or if you have previously applied and now feel that this new position could be the perfect choice for you, please submit your updated resume and a note detailing why you would be a valuable addition to the Therap team.

Therap is an affirmative action equal opportunity employer.