Centralizing Documentation:
Therap’s Impact on Nevada’s Aging and Disability Services Division

For many years, the residential and intermediate care facilities within Nevada’s Aging and Disability Services Division kept information about the individuals they support on paper. When Steve Higginson, Director of Nursing, joined the agency, he stepped into a transition that moved the state toward digital documentation. By implementing Therap’s electronic documentation system, the division gained an efficient, “one‑stop shop” for easy access to all the information needed to provide quality supports.

Data Accessibility for Informed Decisions

This access not only assists staff in their daily supports but also ensures that information is readily available for an individual's entire care team. Steve notes that Therap makes it easier to track health events, such as seizures, and share those precise details with individuals’ doctors. “When it's time for a neurology appointment, they have a nice clear report for the neurologist to review and determine if they need to make treatment adjustments,” he says. Therap’s documentation tools also help staff track and share behavioral data. Steve states, “It provides mental health professionals clear data points to review [when making] treatment plans or changes.”

Safety and Reliability

Another benefit of switching to Therap has been the Electronic Medication Administration Record (eMAR). The move from paper to digital documentation has provided features that help staff maintain accuracy. “The safety of the electronic MAR is significantly better than the paper system,” Steve says. “It provides pictures of the pills, so they are easier to identify. It has a drug information card that can be pulled up for information about the drug. It's easy to check and say, did I miss anything?”

Steve appreciates that essential tools like the eMAR are always on hand with Therap’s Mobile App. “It provides not only portable access to Therap, but it provides a good downtime access [option] as well,” he says. “Internet services go down all the time. With the mobile app, as long as you have a cellular data connection, you still have access to your Therap information.”

Streamlining Oversight and Quality Assurance

Implementing Therap has allowed leadership in Nevada’s Aging and Disability Services to gain better oversight of daily operations and documentation. “The biggest benefit is the ability to review data, do quality assurance checks, and to be able to ensure the staff are doing the documentation that they are required to do,” says Steve. He also credits Therap for streamlining audits. “You can sit there and pull the data and provide it to [auditors.] Instead of having to run to homes and collect all the documents and bring them back, you already have it,” he says.

By centralizing their documentation in Therap, Nevada’s Aging and Disability Services Division has replaced the inefficiencies of paper documentation with a reliable system that helps improve safety, oversight, and data‑driven decisions.