Primary Responsibilities
- Train and consult with service providers, families and others on using Therap Services software.
- Provide support and guidance to service professionals across our customer base that use Therap software.
- Guide customers on utilization of the software answering Live Help, Phones, email, and other service channels.
- Communicate customer feedback to the respective teams to help design an improved system and training materials.
Skills Required
- Outstanding communicator with strong interpersonal skills.
- Organizing and coordinating skills with good decision making capability.
- Adapts quickly to customer needs to deliver a human and consultative support experience for our customers.
- Proficient in the use of Google Workspace or Microsoft Office (Word, Excel, PowerPoint, etc.), Web Applications and Email clients.
- Find creative problem-solving, fulfilling and challenging.
- Must be in the office Monday-Friday eight hours a day.
Preferences
- Experience working in the human service field is recommended.
- Experience using Therap applications is highly recommended.
- Interest in developmental disabilities, teaching, public speaking and presenting.