Video - What inspired me to join Therap by Tricia Woods

Training and Implementation Specialist

Therap Services, the national leader in online electronic health records and documentation for people with developmental disabilities is seeking an individual to fill the position of a Training & Implementation Specialist.

Primary Responsibilities:

  • Manage new provider implementation activities, assisting clients with set-up decisions based on Therap knowledge.
  • Organize and conduct regular online meetings throughout the implementation process.
  • Train and consult service providers, families, self-advocates and anyone else using Therap.
  • Provide support & guidance to service professionals across our customer base that use Therap software.
  • Guide the customers on utilization of the software using live customer support, webinars and workshops.
  • Communicate customer feedback to the respective teams to help design a better system and innovative training materials.
  • Work from home as part of a diverse and dynamic national and multinational organization.

Hear from Training & Implementation Specialist, Katy Lily:

Video - How we are Improving Lives with Therap by Katy Lily

Skills Required:

  • Outstanding communicator with strong interpersonal skills.
  • Organizing and coordinating skills with good decision making capability.
  • Adapts quickly to customer needs to deliver a human and consultative support experience for our customers.
  • Proficient in the use of Google Suite or Microsoft Office (Word, Excel, PowerPoint, etc.), Web Applications and Email clients.
  • Find creative problem solving, fulfilling & challenging.


  • At least 3-5 years experience working in human service or equivalent in the developmental disability field.
  • Experience of using Therap applications is highly recommended.
  • Interest in developmental disabilities, teaching, public speaking and presenting.

If this sounds like the job for you or if you have previously sent in your resume and now feel that this new position could be the right one for you, please send in your updated resume, and a note, telling us why you would be the perfect addition to the Therap team.

Therap is an affirmative action equal opportunity employer.

Apply via Email

Please print and complete all pages of the PDF application and email at along with your resume.