Last updated: November 19, 2025
Therap Privacy Notice for California Residents
This Notice at Collection is provided pursuant to the California Consumer Privacy Act, as amended by the California Privacy Rights Act (collectively, the “CCPA”). It applies to individuals that reside in California and provides details regarding the types of personal information that Therap Services, LLC and its affiliates (“Therap,” “we,” or “us”) collects when you interact with one of our digital properties, such as the one from which you are viewing this page.
| Categories of personal information about consumers to be collected. * **
*No sensitive personal information about consumers will be collected for the purposes of inferring characteristics about those consumers. **None of the information described in this Notice at Collection is “sold” or “shared” (as those terms are defined by the CCPA). |
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| The business purposes for which the above categories of personal information are collected and used. |
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| The criteria used by Therap to determine the period of time such personal information will be retained | Therap will retain the personal information it collects and uses so long as it has a legitimate business need to do so, or as required by law (e.g., for tax, legal, accounting, or other purposes), whichever is the longer. |
To learn more about our online and offline practices in connection with the collection, processing, and disclosure of personal information relating to California residents, continue to read our Privacy Notice below.
Privacy Notice for California Residents
Therap is a web-based service organization that provides an integrated software solution, live help, in person training, and other services (collectively, the “Services”) to assist the documentation, reporting, and communication needs of agencies and companies providing support to people receiving long-term services and support. As such, we understand the importance of your privacy and we take our responsibility to protect your information seriously. We have prepared this privacy notice (the “Notice”) pursuant to the CCPA to provide information regarding the categories of information we collect from California residents, how we use and disclose that information, and rights and obligations relating to that information.
This Notice applies to the personal information we collect from California residents who use our digital properties (such as, www.therapservices.net), attend one of our events, communicate or request information from us, or purchase one of our products. This Notice does not, however, apply to personal information that our customers may upload, provide, or collect through their use of our Services. Our customers are solely responsible for determining the purposes and means of processing personal information through the Services and, as to such information, Therap is only a “service provider” under the CCPA.
This Notice does not apply to employment-related personal information we collect from our California-based employees, contractors, or job applicants. Please see our Employee, Contractor, and Job Applicant Privacy Notice for California Residents to learn more about our information-handling practices for individuals acting in those capacities.
Personal Information We Collect and How We Collect It
As defined by the CCPA, “personal information” includes any information that identifies, relates to, describes, references, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular California resident or household. It does not include information that is publicly available from government records, certain regulated information, information made available to the general public, or information that has been de-identified or aggregated and can no longer be associated with a particular individual or household.
In the past 12 months, we have collected the following categories of personal information from consumers (as that term is defined by the CCPA) and disclosed such information to the following categories of parties for the business purposes described below.
| Categories of PI Collected | Examples | Categories of Parties to Whom Disclosed |
| Identifiers | A real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, device ID, mobile ad ID, Identifiers A real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, device ID, mobile ad ID, browser ID, email address, account username, or other similar identifiers |
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| Commercial information | Records of products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies |
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| Internet or other similar network activity | Browsing details, search details, information about your interaction with the website, mobile application, or advertisement, including page views, clicking tendencies, and time spent on a page, and other similar event or session data. |
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| Personal information types listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)) | A name, signature, physical characteristics or description, address, telephone number |
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| Sensory data | Voicemail or similar audio recordings |
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| Geolocation data | The city and state associated with your IP address (not precise) |
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Please note that we may also use, disclose, or transfer your information in connection with the sale, merger, dissolution, restructuring, divestiture, or acquisition of our company or its assets. We may also disclose your personal information in response to a court order, subpoena, search warrant, law, or regulation. Finally, we may “aggregate” or “deidentify” information from you pursuant to the CCPA, in which event the information is no longer “personal information.”
Collection of Personal Information
Direct collection: We collect this information directly from you when you choose to provide it to us by downloading information from our website, filling out forms on our website, requesting information with us, communicating with us (whether via email, website chat feature, or phone), attending one of our events, registering to receive emails or information from us, and signing up for an online training or certification.
Indirect and technology-based collection: We also collect certain information from you indirectly when you visit, use, and navigate across our website, your internet domain and IP address, the browser and operating system you use, the date and time you access our website, searches or entries you make on our website, the pages you visit, and whether you linked to our website from a different website (and that website’s web address). We do so by using the following technologies:
Business or Commercial Purposes for Collecting and Disclosing Personal Information
We collect and use your personal information for the following business and commercial purposes:
Applicable Retention Periods
For each category of personal information identified above, we will retain your personal information only for as long as necessary to fulfill your requests or the purposes for which it was obtained, as set forth in this Privacy Notice. The criteria used to determine our retention periods include (i) to fulfill the purpose for which the information was collected, (ii) for as long as we have an ongoing relationship with you, and (iii) as required by a legal obligation to which we are subject.
Sensitive Personal Information
Therap does not collect “sensitive personal information” (as defined by the CCPA) for the purposes of inferring characteristics about California consumers. Accordingly, Therap treats such information as “personal information” consistent with applicable provisions of the CCPA.
Sale or Sharing of Personal Information
In the past 12 months, Therap has not “sold” any categories of personal information or “shared” any such information for the purposes of cross-context behavioral advertising (as those terms are defined by the CCPA). Likewise, Therap does not have actual knowledge of any sales or sharing of personal information regarding minors under 16 years of age.
Your Rights Under the CCPA
The CCPA provides California residents with the rights discussed below. For convenience, and as required by the CCPA, we explain how you can exercise those rights, to the extent they are applicable.
1. Right to Know. You have the right to request that we provide you certain information about our collection and use of your personal information during the past twelve (12) months (or longer, as permitted by the CCPA). Specifically, you may request that we disclose (in whole or part):
As noted above, you have the right to request that we provide copies of the specific pieces of personal information we collected about you. If a verifiable consumer request is made, and subject to any exceptions or limitations under the CCPA, we will take steps to deliver the personal information to you either by mail or electronically. If we provide the information to you electronically, it will be in a portable and readily useable format, to the extent technically feasible. Consistent with the CCPA and our interest in the security of your personal information, we will describe, but may not provide copies of, certain personal information we may receive about you (e.g., driver’s license number, other government-issued identification number, financial account number, health or medical identification number, account password, or security questions or answers) in response to a CCPA request, to the extent any of those items are in our possession.
2. Right to Request Deletion. You have the right to request that we delete personal information we collected from you, subject to any exceptions or limitations under the CCPA.
3. Right to Correct Inaccurate Information. If we maintain inaccurate personal information about you, you have the right to request that we correct that inaccurate personal information, taking into account the nature of the personal information and the purposes of the processing of the personal information.
Consumers in California also have the right to opt-out of (i) the sale of personal information, or (ii) the sharing of their personal information for the purposes of cross-context behavioral advertising (as defined in the CCPA). California consumers also have the right to limit the use or disclosure of sensitive personal information by the business if such information is used or disclosed for certain purposes, as required by the CCPA. Because Therap does not engage in any of the foregoing activities, these rights are not available.
Exercising Your Rights
To exercise the rights described above, you—or someone authorized to act on your behalf—must submit a verifiable consumer request to us by calling us at 1-866-THERAP-0 or submitting a request via email at privacypolicies@therapservices.net. Your request must allow us to reasonably verify that you are the individual regarding whom we collected the personal information and must describe the request with enough detail that we can understand and respond to it. Specifically, to verify you and the legitimacy of your request, you must initially provide your name, address, and email address, as well as a detailed explanation of your request. If you do not provide this information, we will not be able to respond to your request or provide you with the personal information requested. We may, however, need to request additional information for verification purposes. Please do not provide social security numbers, government identification numbers, payment card information, bank account information, or any similarly sensitive information as part of your request.
As indicated above, please be aware that the CCPA provides certain limitations and exceptions to the foregoing rights, which may result in us denying or limiting our response to your request.
Response Timing and Format
The CCPA requires us to respond to a verifiable consumer request within forty-five (45) days of its receipt; however, we may extend that period by an additional 45 days. If we require more time, we will inform you of the reason and extension period in writing. We will deliver our written response via e-mail. Any disclosures we provide will only cover the 12-month period preceding the receipt of the verifiable consumer request, provided that you may request disclosure beyond the 12-month period as permitted by the CCPA. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For requests to know specific pieces of information collected about you, we will select the format of our response; the format will be readily useable and should allow you to transmit the information from one entity to another. We will not charge a fee to process or respond to a verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing the request.
Our Commitment Not to Discriminate
If a California resident exercises the rights discussed above, consistent with the CCPA, we will not discriminate against that resident by denying goods or services, charging different prices or rates for goods or services, providing different levels or quality of goods or services, or suggesting that the resident will receive a different price, rate, or quality of goods or services.
Disclosures for Direct Marketing Purposes
California Civil Code § 1798.83 (California’s Shine the Light Act) further permits California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. If you are a California resident, you may ask us to refrain from providing your personal information to certain of our affiliates and other third parties for their marketing purposes. Please tell us your preference by contacting us at the contact information below.
Changes to this Notice
Please note that we may change this Notice from time to time. We will post changes here and update the “Last Updated” date at the top of this document. Continued use of this website after any changes is deemed to be acceptance of those changes. Please check this Notice periodically for updates.
Our Contact Information
To contact us regarding this Notice, your rights under the CCPA, or to exercise those rights, please contact us using the information below.
Therap Services, LLC
Phone: 1-866-THERAP-0
Email: privacypolicies@therapservices.net