Comprehensive Cloud Software Solutions for State & Local Government Agencies
Trusted by more than 20 state government agencies, Therap delivers a configurable, HIPAA-compliant SaaS platform that connects oversight teams, case managers, providers, and families in one place. Therap unifies care documentation, compliance monitoring, and Medicaid billing into a single cloud ecosystem designed by former state officials and frontline practitioners.
Core State Functionality
Hands-On Consultative Partnership
Work side-by-side with experienced government specialists and former state directors who guide system configuration, staff onboarding, and long-term operations.
Case Management & Care Coordination
Track individualized service plans, manage intakes, and log targeted case management encounters across state, county, and regional caseloads with time-stamped visit records.
Electronic Visit Verification (EVV) & State Aggregator
Fulfill 21st Century Cures Act mandates with a flexible aggregator that ingests, normalizes, and validates visit data from native mobile tools and certified third‑party vendor platforms.
Program Integrity & Audit Preparedness
Identify and reduce fraud, waste, and abuse (FWA) with automated authorization checks, audit‑ready data trails, and proactive compliance monitoring.
Integrated Billing & Claims Management
Validate service documentation against active authorizations prior to claim generation, feeding clean electronic 837 files directly into state MMIS and MCO payment systems.
Critical Incident Reporting & Risk Oversight
Document and track incident reports, coordinate safety follow‑ups, and run state‑wide trend analytics to identify emerging risks across waiver programs.
Health Tracking & Clinical Documentation
Monitor vital health stats, medication administration records (MAR), allergies, and lab results across state‑operated facilities and community residential settings.
Person‑Centered Planning & Outcome Tracking
Build individualized support plans that link daily goals to measurable outcomes, giving care teams real‑time data on individual progress.
Therap AI & Business Intelligence Analytics
Use AI tools and executive dashboards to evaluate provider performance, highlight documentation gaps, and improve reporting accuracy.
Supported State Programs & Services
- Medicaid Home & Community‑Based Services (HCBS) Waivers
- Intellectual & Developmental Disabilities (IDD) Networks
- State‑Operated Facilities & Intermediate Care Facilities (ICF/IDD)
- Behavioral Health & Mental Health Services
- Part C Early Intervention Programs
- Aging, Senior Care, & Physical Disability Programs
- Autism Spectrum & ABA Therapy Programs
- Brain & Spinal Cord Injury Networks
- Veterans Programs
National Reach
20+ government contracts with US states and Puerto Rico; over 15,000 providers use Therap across all 50 US states and territories.
NASPO ValuePoint Procurement
Accelerate public procurement through Therap's pre‑negotiated NASPO ValuePoint Master Agreement to bypass lengthy RFP cycles.
CMS Access Rule & Federal Compliance
Aligned with evolving federal CMS Access Rule reporting requirements.
Built for Leading Security Requirements
Therap meets HIPAA and HITECH requirements, along with FERPA, ARC‑AMPE, and federal accessibility standards. See the full Security page
Hear From Our Users
“The Therap team can not only provide knowledge and expertise about their system, but their familiarity and experience in working with so many other states provides a level of consultation and expertise beyond just the specifics of the Therap system.”
“Therap is the best software company I have ever worked with.”
“The vast knowledge and experience Therap brings to the table makes them an ideal partner for (our State) as we move towards a single system for persons with intellectual and developmental disabilities.”
Therap Ratings and Reviews
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Frequently Asked Questions
What does Therap's State Solution actually include?
Therap is a single, configurable cloud platform covering case management, EVV and state aggregation, incident reporting, CMS Access Rule reporting compliance, Medicaid billing, health tracking, person‑centered planning, and AI‑assisted analytics — so oversight teams, providers, and families work from the same system instead of stitched‑together tools.
How does Therap help our agency meet CMS and federal compliance requirements?
Therap is aligned with CMS Access Rule reporting requirements and it satisfies 21st Century Cures Act EVV requirements by collecting all six mandated data elements at the point of care.
Can Therap connect to our state's existing MMIS or MCO payment systems?
Yes. Therap validates service documentation against active authorizations and feeds clean 837 claim files directly into state MMIS and MCO systems, so verified data flows into your existing payment infrastructure rather than replacing it.
Does contracting with Therap require every provider in our network to use it the same way?
No. Each provider organization keeps its own account and records, while state oversight users get access scoped to their role and jurisdiction — giving the state visibility across the network without providers seeing each other's data.
What kinds of state programs is Therap built to support?
Therap supports Medicaid HCBS waivers, IDD networks, state‑operated and intermediate care facilities, behavioral health, Part C Early Intervention, aging and physical disability programs, autism/ABA services, brain and spinal cord injury networks, and veterans programs.
Can we procure Therap without running a full RFP?
In many cases, yes. Therap is an awarded supplier on the NASPO ValuePoint Cloud and Software Solutions contract, so states with an active Participating Addendum can procure directly off that pre‑negotiated master agreement instead of starting a new competitive solicitation.
What security and compliance standards does Therap meet at the state level?
Therap completes annual independent SOC 2 Type II assessments, meets HIPAA/HITECH and ARC‑AMPE requirements, encrypts data in transit and at rest, and hosts information in geographically separated U.S. data centers with 99.9%+ availability.
Do we still need to budget separately if our state has a contract with Therap?
It depends on the arrangement. In some states, a state agency contracts with Therap directly and provider access is covered in whole or in part; in states without that arrangement, providers subscribe individually under the standard per‑individual pricing model.