Connecting Teams, Improving Supports: Therap Services’ Impact on Tri-Valley Developmental Services

For over 50 years, Tri-Valley Developmental Services in Chanute, KS has been supporting individuals with intellectual and developmental disabilities. What started in Piqua, KS as a small group of parents seeking services for their children has grown into an agency serving eight counties. Providing a comprehensive range of supports, including day and residential services, employment supports, and case management, Tri-Valley faced the challenge of managing a variety of information across a geographically dispersed service area. Around ten years ago, they recognized the need for a centralized, accessible system to streamline data collection and communication. Their solution: Therap Services.

“With being so spread out across multiple counties, having [information] in one place and having it online so you can access it anywhere is a big benefit,” says Tammy Fiscus, Tri-Valley’s Information Technology Coordinator. Before using Therap, Tri-Valley relied on Word and Excel for documentation, which didn’t satisfy their need for a unified and secure documentation process. With Therap, staff can access real-time information from anywhere with an internet connection.

Fiscus also credits Therap for improved communication between Tri-Valley locations and staff. "It has given [staff] better opportunities to collaborate together, talk to each other, and share our ideas,” Fiscus states. This improved communication has fostered a sense of community and facilitated quality control when rolling out new initiatives across the organization.

With being so spread out across multiple counties, having [information] in one place and having it online so you can access it anywhere is a big benefit.

As regulatory requirements continue to evolve, having a reliable documentation system is essential for maintaining compliance. Therap has provided Tri-Valley staff with the tools they need to stay organized and easily access necessary information. "With the final rule and all of those [regulations] that [staff] have to keep up with, it gives them a better opportunity to find documentation and information that they need to help them with the reporting process…It helps keep us in compliance," Fiscus explains.

Since implementing Therap, Tri-Valley has been able to manage documentation with more efficiency and ease. “It’s probably one of the best decisions that we’ve ever made,” says Fiscus. “We do a lot in Therap, so it’s worth every penny to be able to get it all in one place.” By providing a centralized location for documentation and communication, Therap has helped Tri-Valley streamline processes, maintain compliance, and keep staff connected.

It’s probably one of the best decisions that we’ve ever made. We do a lot in Therap, so it’s worth every penny to be able to get it all in one place.

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