How enVision Community Living Streamlined Communication and Improved Data Management with Therap Services

enVision Community Living, a service provider in Steinbach, Manitoba, has been supporting people with intellectual and developmental disabilities for nearly 70 years. enVision has approximately 400 employees serving 270 people in a variety of services, including everything from employment to 24-hour shift staffed homes. The agency credits their ability to efficiently manage data and communicate between locations to their implementation of Therap’s electronic documentation system. Leaving behind paper documentation has helped enVision streamline their documentation processes, improve communication among staff members, and provide better care to the people they support.

Janice Munro, Director of Services at enVision, explains that the organization's strongest motivation for adopting Therap was improving communication. “We were struggling with being able to reach our almost 400 staff at about 50 different rural locations between residential homes,” Munro states. This challenge led them to use “Secure Communications, T-Logs, Splash Messages, [and] Signup Agreements – the things that Therap could offer to help us with communication.” By leveraging these tools, enVision has been able to bridge the communication gap, ensuring that staff across all locations stay informed, connected, and better equipped to provide quality support.

Switching to Therap’s electronic documentation system has transformed the way enVision’s managers access critical information. "We used to require our senior level managers to make sure they had on-site visits in order to read journals to understand and put connections together for medical situations which were escalating," Munro explains. "Therap allows us to do that work from anywhere, so we're able to make those connections and read [information] from any laptop that we use." This remote access capability has increased the efficiency in which enVision’s staff are able to respond to time sensitive matters.

Therap allows us to do that work from anywhere, so we're able to make those connections and read [information] from any laptop that we use.

enVision also sought to standardize and improve the quality of their incident reporting. “We really struggled with consistency and being able to get the right information,” Munro says. “Therap allows us to make sure that the information is put together in a way that it's very clear what happened and what we need to do.” Therap’s tools have helped enVision adopt a standardized process for documenting incidents, making it easier to understand situations and determine necessary next steps. It also improved the timeliness of reporting. “We now have a digital way to streamline this information and move it through quickly,” says Munro. Staff at enVision no longer need to drive between locations to pick up paper documentation. With Therap, obtaining reports is fast and secure.

enVision Community Living's success with Therap Services demonstrates how agencies can benefit from the real-time access to information and efficient communication tools that electronic documentation provides. For those hesitant to make the digital leap, Munro's advice is clear: "If you're on the fence and you're a bit scared, choose Therap. It's a great cost for what we're getting…No one is going to help you more than this group of people. They know their stuff and they really want you to succeed.”

If you're on the fence and you're a bit scared, choose Therap. It's a great cost for what we're getting…No one is going to help you more than this group of people.

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