enVision Community Living, a service provider in Steinbach, Manitoba, has been supporting people with
intellectual and developmental disabilities for nearly 70 years. enVision has approximately 400 employees
serving 270 people in a variety of services, including everything from employment to 24‑hour shift
staffed
homes. The agency credits their ability to efficiently manage data and communicate between locations to
their implementation of Therap’s electronic documentation system. Leaving behind paper documentation has
helped enVision streamline their documentation processes, improve communication among staff members, and
provide better care to the people they support.
Janice Munro, Director of Services at enVision, explains that the organization's strongest motivation for
adopting Therap was improving communication. “We were struggling with being able to reach our almost 400
staff at about 50 different rural locations between residential homes,” Munro states. This challenge led
them to use “Secure Communications, T‑Logs, Splash Messages, [and] Signup Agreements – the things that
Therap could offer to help us with communication.” By leveraging these tools, enVision has been able to
bridge the communication gap, ensuring that staff across all locations stay informed, connected, and better
equipped to provide quality support.
Switching to Therap’s electronic documentation system has transformed the way enVision’s managers access
critical information. "We used to require our senior level managers to make sure they had on‑site
visits
in order to read journals to understand and put connections together for medical situations which were
escalating," Munro explains. "Therap allows us to do that work from anywhere, so we're able to make
those connections and read [information] from any laptop that we use." This remote access capability has
increased the efficiency in which enVision’s staff are able to respond to time sensitive matters.
enVision also sought to standardize and improve the quality of their incident reporting. “We really
struggled with consistency and being able to get the right information,” Munro says. “Therap allows us to
make sure that the information is put together in a way that it's very clear what happened and what we need
to do.” Therap’s tools have helped enVision adopt a standardized process for documenting incidents, making
it easier to understand situations and determine necessary next steps. It also improved the timeliness of
reporting. “We now have a digital way to streamline this information and move it through quickly,” says
Munro. Staff at enVision no longer need to drive between locations to pick up paper documentation. With
Therap, obtaining reports is fast and secure.
enVision Community Living's success with Therap Services demonstrates how agencies can benefit from the
real‑time access to information and efficient communication tools that electronic documentation
provides.
For those hesitant to make the digital leap, Munro's advice is clear: "If you're on the fence and you're a
bit scared, choose Therap. It's a great cost for what we're getting…No one is going to help you more than
this group of people. They know their stuff and they really want you to succeed.”
See for yourself how Therap can boost your team's communication
and documentation efficiency!
How enVision Community Living Streamlined Communication
and Improved Data Management with Therap Services
Ready to Improve Team Communication?
Author: Claire Faulkner
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Category:
User Story
Therap allows us to do that work from anywhere, so we're able to make those connections and read
[information] from any laptop that we use.
If you're on the fence and you're a bit scared, choose Therap. It's a great cost for what we're
getting…No one is going to help you more than this group of people.