For over seventy years,
Link Associates in Des Moines has been helping people with intellectual disabilities achieve their goals
through a
variety of services, including supported employment, residential services, case management, therapeutic
recreation, and more. Link recently switched to Therap’s documentation system, hoping to gain more
consistent
data, a better process for billing reconciliation, and reliable customer service and support. Though newly
implemented, Therap has already empowered Link to streamline operations and continue pursuing their mission
with
newfound efficiency.
- Amanda Cross
Since implementing
Therap, Link has experienced significant improvements in its billing process. Claim submission, once
a
lengthy
task, has become remarkably swift. "Our directors are able to review the data, attach it to a
template,
and send
it directly to us. It's a click of a button, it shows it's queued, and then within a half an hour we
usually see
it change to sent. With the old system it would take overnight," states Amanda Cross, Link’s Finance
Director.
Therap has also notably streamlined billing reconciliation. “It allows us to pinpoint the reasons
for a
denial
of a claim a lot quicker,” Cross says.
Financial analysis and
reporting have also become more efficient for Link, especially with the use of Therap’s Business
Intelligence
tools. In the past, Cross had to create financial reports manually every month. “It was taking almost
four
hours
between all departments. I just did it [with Therap] this past weekend and it took me 25 minutes,” says
Cross.
Linda Dunshee, Executive Director of Link, echoes Cross’ excitement. “Our financial reporting has gotten
much more
clean, specific, and easier to track. For auditing and compliance, that will be very big,” Dunshee
affirms.
Although Link is still in
the
process of implementing Therap, Dunshee notes a promising sign that Therap was the right choice for Link
–
staff
are easily adapting to the new system. “Two thirds of our staff speak English as a second language and
when
you
can have that percentage of people integrate to a new system pretty seamlessly, that's impressive,”
Dunshee
states. Staff have quickly embraced and learned how to use Therap, resulting in little to no
interruption to
their
daily tasks.
Beyond Therap’s features
and
ease of use, Link has particularly valued the consistent support received during their Therap
implementation.
Dunshee shares, “We had fantastic support through this whole process.” Cross agrees, stating, “We feel
like
we've
got the added support that we've been missing.” Therap’s ongoing support will help Link as they continue
to
leverage more of the system. “I'm really excited for our team to learn the tools that will help staff be
more
efficient. Our goal is to make sure that we are supporting the people served,” says Dunshee.
With Therap, Link will be
able
to continue streamlining their documentation and operational processes, ensuring greater time and
resources
are
available to help the people they support achieve their goals.
- Linda Dunshee See for yourself how Therap can boost your team's communication
and documentation efficiency!
Link Associates:
Unlocking New Efficiencies with Therap
Ready to Improve Team Communication?
Author: Claire Faulkner
|
Category:
User Story
With Therap, we're able to find
[the issue] within the first five days and get a correction submitted. That way, we get funds
for what we
need.
I've literally not had one complaint
from a direct care staff about Therap... In all the trainings we did, people seemed to really pick
it up
and
it seemed very natural and logical.