Quality assurance is an essential component of I/DD service provision, ensuring that supports remain safe,
compliant, and impactful. For Catholic Charities Disability Services in New York, maintaining effective
quality assurance and oversight across its variety of programs is a significant responsibility—Therap
provides its team with the tools needed to succeed.
Sarah James, the Director of Quality Assurance at Catholic Charities Disability Services, separates the
organization’s quality assurance efforts into four pillars: compliance, training, incident management,
and quality improvement. Since starting to use Therap over 15 years ago, Catholic Charities has
centralized all of its documentation into the system—a transition that has led to benefits in every area
of quality assurance. “I like the one‑stop shop. We have one source of truth to pull data from for
all
the different departments that we have, all the different things that we need to manage,” James says.
Having all of Catholic Charities’ documentation accessible in one place is important to James, especially
when staffing shortages occur. When Catholic Charities needs staff to fill in at different locations, Therap
makes it simple to get staff up to speed before they provide supports to individuals. “They can go to a
house they haven't worked at and it's very easy for them to familiarize themselves, as opposed to going
through 10 different binders and reading a bunch of paper notes,” James says. “Therap allows them that
efficiency of seeing all the documentation for the individual to provide good, safe services for that
person.”
In addition to helping Catholic Charities uphold day‑to‑day quality, Therap’s tools allow James
to see the
big picture. “From an oversight perspective, I can see everything that's going on in the agency. I'm
spending less time, but still getting all the information that I need. Nothing is missed,” she emphasizes.
James also notes the reporting tools make it easy to view actionable data. “You can't beat Therap in regards
to reporting, and it just keeps getting better. We've used other platforms before, and they’re just not as
intuitive.”
Perhaps the most exciting part about using Therap for James is the continuous improvement of the system.
James and her team have started using Therap’s new AI tools and have noticed immediate benefits. “As opposed
to my team looking at every single [daily note], of which there are hundreds each day, we go to the QA
assistant. I am so impressed with what it's able to pick up and assist us with,” she says. “Therap allows
all those checks to be put into place so that we're protecting the agency, and ultimately protecting the
people we support.”
Catholic Charities is also testing Therap’s AI Summarization Tool, which can analyze a wide range of
documentation and generate concise, report‑ready summaries. James appreciates the potential of this
tool to
return valuable time to staff. “AI Summarization—that's a game changer. Staff can get the information that
they need quickly, and be able to spend the time doing what they're really tasked to do: taking care of the
people that we support,” she says.
With efficient access to documentation, streamlined oversight and reporting, and the continuous innovation
that Therap provides, James and her team help ensure that Catholic Charities provides quality supports to
the individuals served every day.
Join the 15,000+ providers who trust Therap to support their missions of
providing high‑quality services.
Elevating Quality Assurance:
How Catholic Charities Disability Services Drives Excellence with Therap
Ensuring Quality Amid Staffing Shortages
Unparalleled Oversight and Reporting
Embracing the Future with AI Tools
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to your organization?
I like the one‑stop shop. We have one source of truth to pull data from for all the
different
departments that we have, all the different things that we need to manage.
Therap allows all those checks to be put into place so that we're protecting the agency, and ultimately
protecting the people we support.