Technical Support Specialist

Therap Services, based in Waterbury, Connecticut, is currently the national leader in online electronic health records and documentation for people with developmental disabilities. The company is seeking a dynamic and hardworking individual to fill the position of a Technical Support Specialist.

We are looking for an exceptional individual on the lookout for an excellent career opportunity. Our ideal candidate is familiar with Therap system and has computer software programming experience. S/he should be ready to accept a challenging job that combines teaching, support, consulting, computer skills, and traveling.

Therap Services, based in Waterbury, Connecticut, is currently the national leader in online electronic health records and documentation for people with developmental disabilities. The company is seeking a dynamic and hardworking individual to fill the position of a Technical Support Specialist.

Primary Responsibilities:

• Design, read and use interface specifications
• Managing and Tracking Project Status
• Designing, developing and maintaining technical and interface specifications
• Designing and conducting user acceptance testing
• Explaining business process to technical teams
• Train and consult with States, Counties, single and multi-state
  providers, families, self-advocates, and anyone else using Therap
• Work with Health Information Exchanges and other interoperability
  vendors looking to exchange data
• Interact with users and Therap customer support in person, via
  computer, at conferences and over the phone
• Work both independently and remotely and as part of a diverse and
  dynamic national and multi-national organization

Skills Required:

• Coursework or experience in Computer Science, MIS or a related field
  with exposure to programming
• Coursework or experience: Java or C++ or equivalent
• Coursework or experience: RDBMS and SQL
• Knowledge of Web Applications
• Familiarity with Therap

Preferences:

• A portion of the job will include traveling
• Willingness to work flexible hours
• Basic administrative skills
• Should have familiarity with Therap applications
• Strong inclination towards traveling, marketing, teaching, computers,
  social media, presenting, public speaking, and developmental disabilities.

If you find this job appealing or if you have previously sent us your resume and now think that this new position might be the right fit, we encourage you to send us your updated resume, along with a note explaining why you would be an excellent addition to the Therap team.

Therap is an affirmative action equal opportunity employer.