DreamLife Destiny: Achieving Better Outcomes with Therap Services’ Documentation System

Innovative supports call for an innovative documentation solution – one of the key reasons DreamLife Destiny uses Therap Services' electronic documentation system. DreamLife Destiny is an organization in Minnesota that helps individuals with intellectual and developmental disabilities achieve their goals and build meaningful connections within their communities. DreamLife’s dual-program approach combines Individualized Home Supports (IHS), 24-hour emergency assistance, and weekly mental health check-ins to help individuals live independently. Therap Services’ configurable electronic documentation system equips DreamLife with the tools they need for documentation of their unique service offerings.

DreamLife’s dynamic approach to support requires its staff to work remotely, explains CEO Russell Peterson. “You’re disconnected from the office because you’re out in the field,” he says. With staff constantly on the go, having seamless access to documentation is essential. DreamLife uses Therap’s T-Log module to ensure that staff members beginning their shifts are well informed. “We use it not only as a way to document what the individual we're supporting has accomplished or how we've supported them, but we [also] use it as a way to communicate from one staff member to the next,” explains Peterson. “If we have that T-Log, we can communicate instantly to the next person coming in on a shift.” This helps keep staff members updated and ready to provide individualized supports as they rotate between locations.

Using Therap not only gives staff better access to information, but also helps DreamLife leverage their data for better decision-making and improved support strategies. "Having a mobile application where we can collect the data, aggregate it later, and use that data to make improvements on our services and how we operate is one of the keys," states Peterson. DreamLife utilizes Therap's Data Dashboards, which provide valuable insights into program effectiveness and areas for improvement. "The Data Dashboard is helpful because it can identify issues that you need to pursue pretty quickly," Peterson notes. This data-driven approach has allowed DreamLife Destiny to identify trends, track progress, and make informed adjustments to their services.

We use it not only as a way to document what the individual we're supporting has accomplished or how we've supported them, but we [also] use it as a way to communicate from one staff member to the next.

Beyond its robust functionality, Therap’s customer support has exceeded expectations for DreamLife. “It is one of the best service companies I've ever had in my life. The support system that is in place is fantastic... I have never had an organization that's that responsive,” Peterson emphasizes. Given its benefits, Therap has proven to be a worthwhile investment for the organization. “It has been a really good software. We researched a lot of systems and what their capabilities were. And I have to tell you – I think this is by far the most cost effective system,” says Peterson.

DreamLife Destiny's success with using Therap demonstrates how the configurable system can be molded to fit documentation needs of a variety of service providers. Therap has helped DreamLife streamline their documentation processes, enhance communication between staff, and utilize their data to improve operations and outcomes for the people they support.

It is one of the best service companies I've ever had in my life. The support system that is in place is fantastic... I have never had an organization that's that responsive.

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