5 Ways Artificial Intelligence Empowers Person‑Centered Planning in I/DD Services

In human services, person‑centered planning requires understanding the whole person—their preferences, abilities, routines, and goals. Every day, staff capture valuable details about the people they support across daily documentation. However, sifting through months of notes and records to find impactful insights when building individual support plans can be difficult and time‑consuming. AI technology offers a practical solution by processing large amounts of data to deliver key details directly to staff, empowering care teams to create tailored support plans that help the individuals they support live their best possible lives.

In a recent virtual session, Person‑Centered Planning and AI, experts from Therap’s support, data initiatives, and sales teams came together to explore this topic. Bringing experience in person‑centered thinking and helping agencies utilize technology, they discussed the following ways AI can serve as a practical tool for agencies looking to enhance their planning processes:

• Unlocks Insights from Narrative Data: Reading and analyzing qualitative data within daily notes or specialized tools like Charting the Life Course can be time consuming for staff. AI analyzes text at scale, giving care coordinators quick insight into details about the individual that are helpful for planning.
• Aligns Personal Goals withSupport Plans: Translating big‑picture hopes into structured Individual Support Plan (ISP) goals is complex. AI can recommend actionable objectives that align with an individual’s expressed desires and preferences.
• Delivers Digestible Summaries for Frontline Staff: When Direct Support Professionals (DSPs) onboard with a new individual, absorbing years of background information can be daunting. AI condenses records into clear summaries to foster consistent care from day one.
• Strengthens Data Literacy: Providers gather vast amounts of data every day. AI has the power to synthesize unstructured text into clear trends, allowing program managers to evaluate service outcomes without hours of reading and analyzing.
• Reclaims Meaningful Support Time: Administrative overload is a primary driver of staff burnout. Automating narrative summarization and goal alignment lightens the shifting provider focus back to providing meaningful supports, rather than navigating records.

While skepticism around AI replacing the human touch is natural, technology is not a replacement for human connection. Instead, AI serves as a valuable tool that empowers staff to support individuals more effectively and make informed, person‑centered decisions.

From Concept to Practice: Secure, Built‑In AI Solutions

To help providers navigate this shift, platforms like Therap Services build secure, specialized AI capabilities directly into standard documentation workflows. Rather than using generic tools, agencies can leverage dedicated features like Therap’s Person‑Centered Planning AI skill.

As Jason Laws from Therap Services explained, "What this is designed to do is to look at all of that person‑centered information that we have for that individual, and then make some recommendations about the things that we could work on that would be important for skill development, but still align directly with things that they have already expressed as being important to them."

Crucially, data privacy remains paramount. "Everything that we do within AI continues to exist within the same HIPAA‑compliant ecosystem and environment that all of your data has been in before," emphasized Laws. By unlocking historical data collected every single day, teams keep each person's unique preferences at the forefront of planning—without staff having to spend hours sifting through records manually.