Since 1984, Catholic Charities Disability Services in New York has helped individuals with developmental
disabilities build the skills they need to live as independently as possible. This mission takes more than
just compassionate supports—it requires efficient, compliant, and consistent documentation across the
organization. For over 15 years, Catholic Charities has relied on Therap to help streamline documentation
and give staff secure access to the information needed to benefit individuals in their community every day.
For Associate Executive Director Peggy Maliski, having a centralized location for information is one of the
biggest benefits of using Therap. Before implementing the system, critical information like treatment
records or vital health tracking was kept on paper, which made it difficult for staff to access data quickly
when it was needed most. “Therap has been an excellent tool for integrating everything into one spot and
having that live data at the fingertips of staff,” Maliski says. “You have that peace of mind too, that the
data is gonna be there for you.”
This access to documentation is essential for managing health and safety, especially when clinical staff
are supporting individuals across multiple locations. “Data about the health of the individual is
critical so staff can be on the same page and provide follow‑up without any delay,” Maliski
emphasizes.
With Therap, staff members are able to track and access a variety of health metrics for individuals so
that the necessary supports can be provided in a timely manner.
For a documentation system to be truly helpful, it has to fit the needs of staff and be easy to use. To
Maliski, this is why Therap is a great choice for service providers. “They’re the experts in the field for
developmental disabilities. There is no other software quite built so specifically for what you do.”
Catholic Charities has also appreciated Therap’s ease of use, which has made it simple for staff to learn
the system, complete daily tasks, and stay in communication with each other. “For the staff, once they log
in, it's very intuitive to find what they need,” says Maliski.
Beyond the structure of the system, Catholic Charities values the team at Therap, who are committed to the
success and satisfaction of users. “Therap as a company is just so impressive. The staff have incredible
knowledge and excellence for what they do. They value the providers, they take feedback, and they use it,”
Maliski says. “They truly are invested with you for the long‑term. They're not there to just sell
something
but to help you use it and enjoy it.”
The 15‑year collaboration between Catholic Charities and Therap proves that when the right tools meet
a
dedicated mission, the results are transformative. By moving beyond paper documentation, Catholic Charities
has ensured that its staff can spend less time searching for information and more time doing what they do
best: supporting individuals as they build independent, meaningful lives in their communities.
See for yourself how Therap can boost your team's communication
and documentation efficiency!
Built for the Mission: Why Catholic Charities Disability Services
Trusts Therap for Its Documentation
Needs
Ready to Improve Team Communication?
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Therap has been an excellent tool for integrating everything into one spot and having that live
data at the fingertips of staff.
For the staff, once they log in, it's very intuitive to find what they need