An effective documentation system goes beyond recording daily supports – it is an essential tool for
oversight and quality assurance. For Dungarvin, a multi‑state service provider supporting individuals
with intellectual and developmental disabilities across 15 states, oversight is no small task. Dungarvin
trusts Therap Services' electronic documentation system to help their staff streamline documentation,
maintain compliance, and ensure quality across all service locations.
With Therap, Dungarvin has transformed its documentation processes, ensuring vital information is securely
stored and instantly accessible whenever needed. “With paper, you can lose documentation or not be able to
find it when you need to have it at your fingertips,” says Jeni Kenyon, Dungarvin’s Program Technology
Manager. “Therap [helps] secure the documentation.”
Not only is information safely stored in Therap, but it is also readily available for staff to use. This
is especially useful for oversight and quality assurance. “Any [data] that goes into Therap can come out
of Therap to give a bird's eye view by a couple of clicks of a button,” Kenyon claims. “That makes
things more efficient and accurate, versus having somebody at a location looking for a document. It's
accessible from anywhere, at any time.”
Since implementing Therap, Dungarvin has benefited from significant time savings – an aspect of the system
that Kenyon has received positive feedback on from numerous staff members. “Our staff have a lot on their
plate. To have [documentation] be more efficient for them and not take up so much time, they can spend more
time supporting the individuals and helping them live their best lives,” Kenyon emphasizes.
Kenyon highlights that the ease of use and efficiency of Therap have been helpful for staff, making daily
tasks significantly more manageable. She shares a story about implementing a new Therap module at a
Dungarvin location in Indiana, stating, “Not even 12 hours later, [staff] emailed me and said that they love
it. It's something that typically took them two hours to do, but it took them 20 minutes.”
With Therap, Dungarvin has transformed its documentation processes, making information more accessible,
secure, and efficient. The ability to instantly retrieve data from anywhere has been a game changer for
staff, allowing them to focus more on delivering quality support. “I love Therap,” Kenyon says. “I
appreciate the fact that everything is instantaneous and you can see [information] from anywhere at any
given time.” As Dungarvin continues to grow, Therap remains an essential tool in ensuring efficient
operations, maintaining compliance, and saving staff time so that they can focus on providing supports.
See for yourself how Therap can boost your team's communication
and documentation efficiency!
Efficiency at Scale:
How Dungarvin Saves Time with Therap Services Documentation System
Ready to Improve Team Communication?
Author: Claire Faulkner
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Category:
User Story
With paper, you can lose documentation or not be able to find it when you need to have it at
your fingertips. Therap [helps] secure the documentation.
Our staff have a lot on their plate. To have [documentation] be more efficient for them and not take up
so much time, they can spend more time supporting the individuals and helping them live their best
lives.