Case Management & Care Coordination Software for IDD and HCBS Providers
Connected Workflows for Support Coordination, Service Planning, and Care Oversight
Therap's case management and care coordination software brings documentation, service plans, and monitoring into one secure system — whether your agency manages Targeted Case Management (TCM), Support Coordination, or Home and Community‑Based Services (HCBS). Coordinating support across teams requires instant access to accurate individual records, goals, and service updates, and your team needs a unified hub to track care journeys from initial intake to billing.
Functionality
Priority & Waiting List Management
Centralize applicant statuses, assign priority levels based on support urgency, and track intake assessments and notes.
Person‑Centered Support Plans
Build individual plans linked directly to daily outcomes, life trajectory tools, and personal goals.
Behavior Plans and Tracking
Record behavioral support strategies, monitor progress, and log interventions to maintain consistent care strategies.
Face‑to‑Face and Virtual Visit Notes
Log case notes, face‑to‑face visits, and remote interactions with automatic timestamps and location data.
Service Utilization and Oversight
Track service authorizations, unit usage, and progress toward goals in real time to prevent overutilization.
Incident and Note Monitoring
Review incident reports, health data, and daily logs across service providers to maintain quality oversight.
See the full Incident Reporting page
Direct Claiming and Billing
Convert billable case notes and service hours directly into clean claims for Medicaid and state funding sources.
See the full Billing page
Case Management Dashboard
Access real‑time metrics, track case note submissions, and review caseload activity from a centralized visual interface.
Benefits for Providers
Cut Down Administrative Effort
Direct connection between case notes, goal tracking, and billing removes redundant data entry for coordinators.
Strengthen Team Collaboration
Shared access to real‑time records keeps case managers, supervisors, and external support teams on the same page.
Simplify State and Federal Audits
Centralized electronic recordkeeping creates clear documentation trails for regulatory reviews.
Therap Ratings and Reviews
Frequently Asked Questions
How does Therap help agencies avoid overutilization of authorized units?
Real‑time utilization tracking alerts coordinators and supervisors as service units are logged, keeping service delivery within approved funding limits.
Can case managers conduct remote or off‑site visits using Therap?
Yes. Case managers can log remote sessions or record face‑to‑face visits using mobile devices with GPS location verification and offline data collection.
What types of case management services does Therap support?
Therap supports Targeted Case Management (TCM), Support Coordination, Person‑Centered Planning, and care management across IDD, Aging, Behavioral Health, and HCBS programs.
Is individual data protected across shared case management teams?
Yes. Therap uses role‑based access controls, encryption, multi‑factor authentication, and secure login protocols to maintain HIPAA compliance and protect sensitive information.
How does Therap link case management notes to billing?
Billable service units documented in case notes automatically populate billing modules, allowing managers to generate and submit clean electronic claims directly.
Does the system support Person‑Centered Planning frameworks?
Yes. Therap includes integrated Charting the LifeCourse tools, Personal Focus Worksheets, and customizable Individual Support Plan (ISP) templates tailored to state guidelines.