Case Management & Care Coordination Software for States
Connect Services, Track Support Plans, and Keep Individuals at the Center of Care
Therap connects state agencies, service providers, and families in one case management and care coordination system, so support flows across every level of care without communication gaps. State agencies gain real‑time oversight, providers access updated support plans to inform daily care, families stay engaged in person‑centered planning, and case managers get streamlined caseloads and documentation.
Functionality
Person‑Centered Planning
Create, track, and update individualized service plans (ISPs) that highlight personal goals, preferences, and measurable outcomes.
Case Notes & Visit Documentation
Log targeted case management encounters, virtual check‑ins, and home visits with configurable templates and time‑stamping.
Service & Waiver Tracking
Monitor service utilization, authorization limits, and waiver slots to prevent billing errors or lapses in care.
Information & Referral
Record initial intakes, track referrals, and connect individuals to community resources from a centralized hub.
See the full Information & Referral page
Multi‑Agency Information Sharing
Grant secure, role‑based access to external providers, state oversight staff, and family members to simplify collaboration.
Incident Tracking & Review
Track incident reports, follow up on safety concerns, and analyze trend data across your caseload.
See the full Incident Reporting page
Cross‑Platform Integration
Connect case management records directly with billing, scheduling, and Electronic Visit Verification (EVV) tools in one system.
State‑Level Assessments
Build assessment templates with built‑in scoring and map outcomes directly into Individual Support Plans to support rate setting, eligibility, and care recommendations.
State‑Connected Accounts
Link state oversight accounts to provider systems, granting case managers and state entities visibility across networks.
Benefits for States
Statewide Oversight & Network Visibility
Gain real‑time transparency across provider networks, waitlists, eligibility statuses, and critical incident trends to drive proactive safety interventions and data‑informed policy.
CMS & Regulatory Compliance
Adapt to evolving federal and Medicaid access rules with standardized assessment logic, automated scoring, and immutable, time‑stamped audit trails that keep programs constantly review‑ready.
Strengthen Audit Readiness & Program Integrity
Automatic audit trails, time‑stamps, and structured note formats standardize documentation across your provider network, simplifying state‑level oversight and keeping your programs prepared for federal CMS and Medicaid audits.
Connected Multi‑Agency Governance
Securely link state oversight accounts directly with local case management systems, eliminating data silos and enabling seamless collaboration across region‑wide networks without compromising privacy.
Standardized Rate Setting & Program Outcomes
Deploy custom or standard assessment models to accurately determine care thresholds, inform reimbursement rates, and track measurable outcomes across Home and Community‑Based Services (HCBS).
“Therap’s statewide case management solution gives individuals, community service providers and…case managers real‑time access to information and data to provide better outcomes and decisions for our customers.”
Therap Ratings and Reviews
Frequently Asked Questions
Can state reviewers, external agencies, or guardians access client records?
Yes. Therap uses strict, role‑based security controls. Agencies and state entities can grant view‑only or edit access to external case managers, state oversight bodies, or guardians, allowing smooth review without exposing unauthorized system data.
How does Therap support state oversight and CMS Access Rule compliance?
Through state‑connected accounts, state entities gain real‑time visibility into provider waitlists, eligibility data, and critical incident trends across the entire network. Built‑in reporting tools and audit trails are structured around current CMS requirements to keep state programs continuously review‑ready.
How can state agencies configure assessments and scoring logic?
Therap allows state administrators to build proprietary or standard assessment templates with built‑in scoring logic. Assessment outcomes map directly into Individual Support Plans (ISPs) to support rate setting, eligibility determinations, and statewide care recommendations.
Is Therap’s Case Management software compliant with HIPAA regulations?
Yes. Therap operates in an encrypted cloud platform that meets HIPAA data protection standards. Built‑in access controls, automatic session timeouts, and multi‑factor authentication safeguard protected health information (PHI) across all devices.
How does Therap support Targeted Case Management (TCM)?
Therap provides built‑in templates and configurable note types for Targeted Case Management. Case managers can log billable face‑to‑face visits, phone calls, and collateral contacts directly into the system with mandatory fields that align with state Medicaid requirements.
Can case managers use Therap while working in the field?
Yes. Case managers can log in through web browsers on laptops, tablets, or mobile devices. Field staff can complete documentation during home visits or community outings, submitting documentation instantly to the agency’s account.