Holy Angels: Data-Driven Decisions and Enhanced Reporting with Therap Services

Holy Angels is a service agency that supports individuals with intellectual and developmental disabilities in North Carolina. The organization provides a variety of services to the people they support, who range in age from 2 to 83. For over a decade, Holy Angels has used Therap’s electronic documentation system to document the diverse supports they provide. Therap’s suite of tools have helped Holy Angels to streamline documentation processes and facilitate data-driven decision making throughout the agency.

Sonia Sandford, Vice President of Special Projects at Holy Angels, highlights Therap’s greatest advantage: its highly configurable design, tailored to meet the unique needs of service providers. "Having a platform designed specifically for the IDD population has been tremendous because [Therap has put] so much thought into that population, versus what an electronic health record system used by any hospital or clinic [could offer]," explains Sandford. Therap’s comprehensive system, created with I/DD agencies in mind, provides modules and tools that assist with a variety of documentation and communication needs. "I think [Therap has] touched almost every department [of Holy Angels]. That has been neat, that it has helped all of us," says Sandford.

Another key benefit of Therap is its ability to provide Holy Angels’ staff with secure, real-time access to information from anywhere with an internet connection. “We serve a lot of individuals who are very medically fragile. Unfortunately, we do have frequent trips to the hospital,” Sandford shares. “Being able to have [an individual’s] chart with us right there without hauling a binder full of [paper] has been hugely helpful. The efficiency and security has been really nice for us.” This instant access to critical data not only enhances efficiency but also ensures that staff can provide seamless, informed supports no matter where they are.

Having a platform designed specifically for the IDD population has been tremendous because [Therap has put] so much thought into that population.

One of the most impactful features for Holy Angels is Therap’s Data Driven Outcomes (DDO) dashboard. “We use the DDO platform quite a bit. We're able to look at a lot of [information] in comparison and then use that data to see inefficiencies,” says Sandford. “It has made us a lot more effective and efficient.” Holy Angels leverages DDO to assess staff performance and determine when additional support or training is needed for their team. Additionally, DDO makes it easy to pull key statistics, which Holy Angels incorporates into grant proposals. Having access to concrete data strengthens their applications, demonstrating measurable outcomes and the impact of their services.

Therap has proven to be an essential tool for Holy Angels, transforming the way they manage data and reporting over the past decade. “ [Therap] has streamlined so many things – not only from the data input side, but also from the reporting side and being able to find information a lot more quickly and compare or aggregate it,” Sandford reflects. “It's been really beneficial to our agency financially, efficiency wise, and training wise. We love it.” With its ability to simplify processes and drive efficiency, Therap continues to be a cornerstone of Holy Angels' success in providing quality support to individuals.

It's been really beneficial to our agency financially, efficiency wise, and training wise. We love it.

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